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Disabled Access Guide for Norwich Bus Station
Surrey Street
Norwich
Norfolk
NR1 3NX
Web: http://www.norfolk.gov.uk
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Opening Times
| Day | Opening Times |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:30 - 16:30 |
| Sunday | 10:00 - 14:00 |
Opening times given are for the information desk.
Location
The venue is situated within the centre of the town or city.
This venue is situated in Norwich.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Norwich.
Parking
This venue does not have its own car park.
On street marked Blue Badge bays are not available.
Outside Access (Queens Road)
There is not level access to the service.
The main doors open (no doors).
Level Change (Queens Road)
There is a ramp or slope to access this area/service.
The ramp or slope is moderate.
Outside Access (Surrey Street)
There is not level access to the service.
The main doors open (no doors).
Level Change (Surrey Street)
There is a ramp or slope to access this area/service.
The ramp or slope is moderate.
Outside Access (Terminal Building Entrance)
There is level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 140cm (4ft 7in) wide.
Reception (Terminal Building)
The reception desk is 6m (19ft 8in) from the front entrance.
There is level access to reception from the entrance.
The reception desk is low.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
Inside Access (Terminal Building)
There is level access to the service.
This venue does not play background music.
The lighting levels are bright.
Inside Access (Bus Station)
There is not level access to the service.
The lighting levels are bright.
Level Change (Bus Station)
The station is situated on a moderate slope, the Terminal Building is located in the middle of the station.
Restaurant / Bar (Refresh Express)
Once inside, there is level access to the service.
Full table service is not available.
Food or drinks are ordered from the service counter.
Food or drinks can be brought to the table.
There is ample room for a wheelchair user to manoeuvre.
No tables are permanently fixed.
No chairs are permanently fixed.
The distance between the floor and the lowest dining table is 70cm (2ft 3in) cm.
Menus are .
Menus are not available in large print.
Menus are clearly written.
Menus are presented in contrasting colours.
The type of food served here is hot and cold snacks.
Adapted Toilet (Terminal Building)
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is for the sole use of disabled people.
The adapted toilet is 10m (11yd) from the accessible entrance.
The adapted toilet is located to the right hand side of the ticket counter.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens outwards.
The door is locked by a twist lock.
The dimensions of the adapted toilet are 174cm x 220cm (5ft 8in x 7ft 2in).
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 150cm (4ft 11in).
The tap type is push.
There is a functional emergency alarm available.
Disposal facilities are available in the cubicle.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 47cm (1ft 6in).
There is a hand dryer.
The hand dryer is not placed higher than 100cm.
There is a sink.
The sink is placed higher than 74cm.
The sink is 80cm (2ft 7in) high.
Colour contrast and lighting in adapted toilets
The contrast between the walls and floor is good.
Wall mounted and drop down rails are available.
There is a seperate baby change facility available.
Standard Toilet (Terminal Building)
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located to the left hand side of the ticket counter.
The female toilets are 11m (12yd) from the accessible entrance.
Inside the venue, there is level access to the female toilet.
Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located next to Refresh Express.
The male toilets are 11m (12yd) from the accessible entrance.
Inside the venue, there is level access to the male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are not located within the standard toilet.
There is a seperate baby change facility available.
Additional Information
Staff do receive disability awareness training.
Documents can be requested in Braille.
Documents can be requested in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
Plastic cups are not available.
Plastic cutlery is not available.
Drinking straws are available on request.
On Queens Road there is a meet and greet area where vehicles can wait for a maximum of 30 minutes.
There is a taxi rank outside the new Travelodge hotel with pedestrian access to the bus station through the archway. This leads directly to the main concourse.
