Disabled Access Guide for New Malden Station

The venue is situated within the centre of the town or city.

This venue is situated in New Malden.

The venue is not on a road with a steep gradient.

This venue does have its own car park.

There is 1 designated parking bay within the car park.

The dimensions of the designated parking bay(s) are 3.2m x 4.4m (10ft 5in x 14ft 5in).

The nearest designated bay is 10m (11yd) from the main accessible entrance.

The car park surface is tarmac.

The car park does not have a height restriction barrier.

This car park is for season ticket holders only.

There is not level access to the service.

The main doors open (no doors).

There is a ramp or slope to access this area/service.

The ramp or slope is located from the entrance towards the ticket desk.

The ramp or slope is moderate.

The ramp or slope is permanent.

This entrances gives ramped access to the ticket office.

There is not level access to the service.

The main doors open (no doors).

There are steps to access this area/service.

There are 6 steps to the area/service.

The steps are not clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

The reception desk is 20m (22yd) from the front entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female Toilets

The female toilets are located on Platform 1.

Inside the venue, there is not level access to the female toilet.

Lighting levels are bright.

Access to Standard Male Toilets

The male toilets are located Platform 1.

Inside the venue, there is not level access to the male toilet.

Lighting levels are bright.

Baby Change Facilities

Baby change facilities are not located within the standard toilet.

The photograph shows the access to the toilets on Platform 1.

There are 2 platform(s) at this station.

The station is not staffed.

There is not an office to obtain help.

The train companies operating from within this station are Southwest Trains.

There is not a taxi rank.

Shops and services within the station include newsagent and coffee bar (take away).

Announcements on platforms are both audio and visual.

This station is unmanned.

This information is for platform(s) 1 & 4.

The platform(s) accessed by steps only is/are 1 & 4.

Documents can be requested in Braille.

Documents can be requested in large print.

There are help points fitted with induction loops situated on both platforms.

The ticket office is open Monday to Friday 06.30 - 19.50, Saturday 06.40 - 20.00 & Sunday 08.10 - 17.40.