Disabled Access Guide for New Beckenham Station

The venue is situated outside the centre of the town.

This venue is situated in Beckenham.

The venue is not on a road with a steep gradient.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is not free for all users.

Parking is free for Blue Badge holders.

The car park is at the side of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 2 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.2m x 4m (10ft 5in x 13ft 1in).

The nearest designated bay is 60m (65yd) from the main entrance.

The furthest designated bay is 63m (69yd) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are dropped kerbs.

The car park surface is tarmac.

There is a dropped kerb/non stepped access from the car park to the venue.

The dropped kerb does have tactile paving.

The patron does not have to cross a road.

The car park does have a height restriction barrier.

The maximum height is 1.95m (6ft 4in).

There is a designated drop off point.

The drop off point is located outside the station.

There is a dropped kerb from the drop off point.

There is tactile paving on the dropped kerb.

This information is for the entrance located at the front of the building.

There is level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are permanently held open.

The door opening is 75cm (2ft 5in) wide.

There is a second set of doors.

The doors open towards you (pull).

The doors are double width.

The doors are permanently held open.

The door opening is 75cm (2ft 5in) wide.

The reception desk is 3m (9ft 10in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

The desk does not have a lowered section.

Lighting levels are medium.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

There is level access to the service.

This venue does not play background music.

The lighting levels are medium.

Motorised scooters are allowed in public parts of the venue.

Customers cannot charge scooters or wheelchairs at the venue.

There are 2 platform(s) at this station.

The station is staffed.

There are generally 1 member(s) of staff on duty.

There is not an office to obtain help.

There is a ticket office.

The ticket office is located on the left after the main entrance.

The ticket office is 2m (6ft 6in) from the main entrance.

The train companies operating from within this station are Southeastern Railway.

There is not a taxi rank.

Announcements on platforms are both audio and visual.

Adapted toilets are not located on the platform(s).

Adapted toilets are not located on the main station concourse.

There is not a wheelchair available to borrow.

This information is for platform(s) 1-2.

The platform(s) which has/have level access is/are 1.

The platform(s) accessed by ramp / slope is/are 2.

There is a ramp or slope to access this area/service.

The ramp or slope is located in the underpass from Platform 2 to the car park.

The ramp or slope is moderate.

The ramp or slope is permanent.

There are steps to access this area/service.

The steps are located on either platform.

There are 15+ steps to the area/service.

The lighting levels at the steps are medium.

The steps are clearly marked.

The steps are deep.

The steps do have handrails.

The handrails are on both sides.

There is not a standard and/or platform lift to access this area/service.

There are no accessible toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are not available.

Staff do receive disability awareness / equality training.

Documents can be requested in Braille.

Documents can be requested in large print.

Staff are Text Relay aware.