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Disabled Access Guide for Nevells Road Clinic
Nevells Road
Letchworth
Hertfordshire
SG6 4TS
Tel: 01462 684731
Fax: 01462 480967
Web: http://www.enherts-pct.nhs.uk
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Introduction
Services/facilities within the building include Audiology, baby clinics, Chiropody, Dental, Dermatology, Enuresis, Family Planning, New Parent and Baby Group, Orthoptist, Parentcraft, Physiotherapy, Speech Therapy and the Warfarin Clinic.
Opening Times (Reception)
| Day | Opening Times |
|---|---|
| Monday | 09:00 - 16:45 |
| Tuesday | 09:00 - 16:45 |
| Wednesday | 09:00 - 16:45 |
| Thursday | 09:00 - 16:45 |
| Friday | 09:00 - 16:45 |
| Saturday | Closed |
| Sunday | Closed |
Opening times for the clinics vary.
Please contact the venue for details.
Location
The venue is situated within the centre of the town.
This venue is situated in Letchworth.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Letchworth.
There is not a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is free for all users.
The car park is at the front of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 2 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 4.1m x 2.5m (13ft 5in x 8ft 2in).
The nearest designated bay is 3m (9ft 10in) from the main entrance.
The furthest designated bay is 8m (26ft 2in) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user unaided.
The car park surface is tarmac.
There is not a dropped kerb/non stepped access from the car park to the venue.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the building.
There is not level access to the service.
The main doors open towards you (pull).
The doors are single width.
The doors are heavy.
The door opening is 82cm (2ft 8in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located to the left as you face the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
Reception
The desk is 8m (26ft 2in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk does not have a lowered section.
The desk is generally staffed.
Lighting levels are medium.
There is not a hearing assistance system.
There is not a touchscreen.
There is not a prescription box.
There is not a bell to attract attention.
There is sufficient space to write or sign documents on the counter.
Inside Access
There is not level access once inside the venue.
There is not a hearing assistance system.
This venue does not play background music.
The lighting levels are medium.
Motorised scooters are allowed in public parts of the venue.
Customers can charge scooters or wheelchairs at the venue.
The type of flooring in walkways and corridors is carpet and tiles.
Level Change (Inside Access)
There is a ramp or slope to access this area/service.
The ramp or slope is located to the rear of the venue.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
Waiting Room / Area
There is a waiting room / area.
The waiting room / area is 7m (22ft 11in) from the main entrance.
There is level access into the waiting room / area.
There are doors into the waiting room / area.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 75cm (2ft 5in) wide.
The type of flooring is carpet.
There is room for a wheelchair user to manoeuvre.
No chairs are permanently fixed.
No tables are permanently fixed.
Some chairs have armrests.
Announcements are in person.
Information in other languages and formats is not available on request.
Lighting levels are medium.
The room does not have background music playing.
There is no television.
There is space for an assistance dog to rest.
There are no vending machines.
There is a children's play area.
Consultation / Treatment Room (Consultation Room)
There are 10 consultation / treatment rooms available.
The room surveyed was 10.
The consultation / treatment room is 13m (14yd) from the main entrance.
There is level access to the consultation / treatment room.
There are doors into the consultation / treatment room.
The main doors open away from you (push).
The doors are single width.
The doors are light.
The door opening is 78cm (2ft 6in) wide.
The type of flooring is carpet.
There is room for a wheelchair user to manoeuvre.
There is a bed/couch.
The bed/couch is adjustable.
There is not a chair.
No tables are permanently fixed.
A hoist is not available.
Lighting levels are medium.
The room does not have background music playing.
A flashing alarm is not available.
A vibrating alarm is not available.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
The adapted toilet is 6m (19ft 8in) from the main entrance.
The adapted toilet is located at the rear of the building.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens inwards.
The door is locked by a locking handle.
The width of the adapted toilet door is 83cm (2ft 8in).
The door is heavy.
The dimensions of the adapted toilet are 165cm x 270cm (5ft 4in x 8ft 10in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 70cm (2ft 3in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
It is not a push button style of alarm.
Disposal facilities are not available in the cubicle.
There is a coat hook.
The coat hook is within 120cm (3ft 11in) from floor level.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 48cm (1ft 6in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is not placed higher than 100cm.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are medium.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Unisex Toilets
The unisex toilet is located at the rear of the building.
The unisex toilets are 13m (14yd) from the main entrance.
Inside the venue, there is not level access to the unisex toilet.
Lighting levels are medium.
Baby Change Facilities
Baby change facilities are located within the venue.
The baby change facilities are located in the waiting room right of reception.
The height of the baby change table once extended is 75cm (2ft 5in).
Inside the venue, there is level access to the baby change facility.
Level Change (Standard Unisex Toilets)
There is a ramp or slope to access this area/service.
The ramp or slope is located to the rear of the venue.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
Additional Information
Staff do receive disability awareness training.
Documents can be requested in Braille.
Documents can be requested in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
Staff are Text Relay aware.
Children are welcomed at the venue.
There is a soft play area for children.
