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Disabled Access Guide for Neighbourhood Services
Hazel Court
James Street
York
North Yorkshire
YO10 3DS
Tel: 01904 553223
Fax: 01904 553229
Web: http://www.york.gov.uk
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Opening Times
| Day | Opening Times |
|---|---|
| Monday | 08:00 - 16:30 |
| Tuesday | 08:00 - 16:30 |
| Wednesday | 08:00 - 16:30 |
| Thursday | 08:00 - 16:30 |
| Friday | 08:00 - 16:30 |
| Saturday | Closed |
| Sunday | Closed |
Location
The venue is situated outside the centre of the town or city.
This venue is situated in York.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is York.
Parking
This venue does have its own car park.
Parking is free for all users.
The car park is at the front of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 5 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.55m x 5m (11ft 7in x 16ft 4in).
The nearest designated bay is 8m (26ft 2in) from the main accessible entrance.
The furthest designated bay is 50m (55yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
The car park surface is tarmac.
There is a dropped kerb/non stepped access from the car park to the venue.
The dropped kerb does have tactile paving.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Outside Access (Main Entrance)
There is not level access to the service.
The main doors open towards you (pull).
The doors are single width.
The doors are heavy.
The door opening is 79cm (2ft 7in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading from the car park to the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
The width of the ramp or slope is 220cm (7ft 2in).
Outside Access (Reception - Portakabin)
This information is for the entrance located at the side of the venue.
There is not level access to the service.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 82cm (2ft 8in) wide.
Level Change (Reception - Portakabin)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading to the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
Reception
The reception desk is 3m (9ft 10in) from the entrance.
There is level access to reception from the entrance.
The reception desk is high.
The desk has a lowered section.
Lighting levels are medium.
There is a hearing assistance system.
The hearing system is a portable loop.
Staff are trained to use the hearing system.
Inside Access
There is level access to the service.
There is a hearing assistance system.
The system is a fixed loop.
Staff are trained to use the hearing assistance system.
This venue does not play background music.
The lighting levels are bright.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
The adapted toilet is 6m (19ft 8in) from the accessible entrance.
The adapted toilet is located to the rear of the foyer.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens outwards.
The door is locked by a twist lock.
The dimensions of the adapted toilet are 236cm x 145cm (7ft 8in x 4ft 9in).
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 78cm (2ft 6in).
The tap type is twist/turn.
There is a functional emergency alarm available.
Disposal facilities are not available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 48cm (1ft 6in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 101cm (3ft 3in) high.
There is a toilet roll holder.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the walls and floor is good.
Lighting levels are bright.
Wall mounted and drop down rails are available.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located to the rear of the foyer.
The female toilets are 6m (19ft 8in) from the accessible entrance.
Inside the venue, there is level access to the female toilet.
Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located to the rear of the foyer.
The male toilets are 6m (19ft 8in) from the accessible entrance.
Inside the venue, there is level access to the male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are not located within the standard toilet.
Additional Information
Staff do receive disability awareness training.
Documents are available in Braille.
Documents are available in large print.
Registered assistance dogs are welcomed.
Staff are trained to take TypeTalk calls.
