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Disabled Access Guide for The National Gallery
Trafalgar Square
London
WC2N 5DN
Tel: 020 7747 2885
Fax: 020 7747 2431
Textphone: 020 7321 2436
Email: information@ng-london.org.uk
Web: http://www.nationalgallery.org.uk
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Opening Times
| Day | Opening Times |
|---|---|
| Monday | 10:00 - 18:00 |
| Tuesday | 10:00 - 18:00 |
| Wednesday | 10:00 - 18:00 |
| Thursday | 10:00 - 18:00 |
| Friday | 10:00 - 21:00 |
| Saturday | 10:00 - 18:00 |
| Sunday | 10:00 - 18:00 |
Location
The venue is situated within the centre of the town or city.
This venue is situated in London.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Charing Cross.
There is a bus stop within 150m (164yds) of the venue.
The nearest underground station is Charing Cross.
Parking
This venue does not have its own car park.
There is not a car park for public use within 200m (approx).
On street marked Blue Badge bays are available.
The dimensions of the on street marked Blue Badge parking bays are 3m x 6.5m (9ft 10in x 21ft 3in).
On street Blue Badge parking is located on St. Martin's Street.
Clearly signed and/or standard on street marked bays are not available.
There is not a designated drop off point.
Outside Access (Sir Paul Getty Entrance)
This information is for the entrance located on Leicester Square.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 190cm (6ft 2in) wide.
There is a second set of doors.
The doors open both ways.
The doors are double width.
The doors are heavy.
The door opening is 160cm (5ft 2in) wide.
Level Change (Sir Paul Getty Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located directly in front of the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
There are steps to access this area/service.
The steps are located just inside the entrance.
There are 6 steps to the area/service.
The lighting levels at the steps are medium.
The steps are clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.
There is a standard and/or platform lift to access this area/service.
Lift (Sir Paul Getty Entrance Lift)
There is a lift for public use.
The lift is located between the 2 sets of doors at this entrance.
The lift is a standard lift.
The platform lift accesses a small level change.
The lift is 3m (9ft 10in) from the Sir Paul Getty entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.4m x 1.65m (4ft 7in x 5ft 4in).
The clear door width is 90cm.
There are separate entry and exit doors in the lift.
The lift does not have a visual floor indicator.
The lift does not have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is low.
The lift does not have Braille markings.
The lift does have tactile markings.
Outside Access (Portico Entrance)
This information is for the entrance located on Trafalgar Square.
There is not level access to the service.
The main doors open both ways.
The doors are double width.
The doors are heavy.
The door opening is 160cm (5ft 2in) wide.
There is a second set of doors.
The doors open both ways.
The doors are double width.
The doors are heavy.
The door opening is 160cm (5ft 2in) wide.
Level Change (Portico Entrance)
There is not a ramp or slope to access this area/service.
There are steps to access this area/service.
There are 15+ steps to the area/service.
The steps are not clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.
Outside Access (Sainsbury Wing Entrance)
This information is for the entrance located on Trafalgar Square, opposite the Canadian Embassy.
There is not level access to the service.
The main doors open towards you (pull).
The doors are double width.
The doors are heavy.
The door opening is 200cm (6ft 6in) wide.
There is a second set of doors.
The doors open automatically.
The doors are single width.
The door opening is 108cm (3ft 6in) wide.
The 2nd door can be made double width manually.
There is also a manual revolving door available at this entrance.
Level Change (Sainsbury Wing Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
There is not a level landing at the top of the ramp.
Reception (Information Desk)
The reception desk is 10m (11yd) from the Sainsbury Wing entrance.
There is level access to reception from the entrance.
The reception desk is low.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is infrared.
Staff are trained to use the hearing system.
The details here are for the reception desk just inside the Sainsbury Wing entrance.
There are reception desks located at each entrance to the National Gallery.
Inside Access
There is level access to the service.
There is a hearing assistance system.
The system is a fixed loop.
Staff are trained to use the hearing assistance system.
The lighting levels are varied.
Motorised scooters are allowed in public parts of the venue.
The hearing loops are fitted in the cinemas in the Sunley Room, on floor 2, and the exhibition space on floor -2 of the Sainsbury Wing.
These cinemas show films relevant to the current exhibitions. They are accessible to wheelchair users, but do not have designated seating areas.
Other Floors
The floors which are accessible by stairs are (-2)-(-1)-G-1-2.
There are 15+ steps between floors.
The lighting level is bright.
The steps are clearly marked.
The steps are medium height.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
The details here are for the stairs in the Sainsbury Wing.
There are also stairs in the main gallery and the Education Centre, which access floors G-2.
Lift
There is a lift for public use.
The lift is located in the Sainsbury Wing.
The lift is a standard lift.
The floors which are accessible by this lift are (-2)-(-1)-G-1-2.
The lift is 15m (16yd) from the Sainsbury Wing entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.9m x 1.6m (6ft 2in x 5ft 2in).
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The lighting level in the lift is bright.
The lift does not have Braille markings.
The lift does have tactile markings.
There are also similar lifts at the front and rear of the main gallery, and in the Education Centre, which access floors G-2.
Museum
Exhibits can be audio described.
Tactile signage for exhibits is available.
Braille signage for exhibits is available.
The availability of tactile signage depends on the exhibition.
Touch tours are not available.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
A deposit is not required for the hearing system.
Concessions are available.
There is a wheelchair to borrow.
To borrow a wheelchair please ask at the Information Desks by the Getty and Sainsbury Wing entrances.
The Gallery provides Braille and large print Information Packs and large print floorplans. These are available from the Information Desks, and can be ordered in advance for collection on the day by calling 020 7747 2885.
There are also tactile line diagrams and Braille interpretations of paintings.
Verbal description sessions on paintings for blind and partially sighted visitors are held every last Saturday of the month. Please see the Gallery's website to see what's on and to book a place.
The audio guides provided by the Gallery have volume enhancement, and the exhibition videos and films have subtitles and transcripts for visitors with hearing impairments.
The Gallery also provides BSL-interpreted talks. Please see the Gallery's website to see what's on and to book a place.
Level Change (Sainsbury Wing Exhibition Space)
There is a ramp or slope to access this area/service.
The ramp or slope is located on floor -2 of the Sainsbury Wing.
The ramp or slope is moderate.
The ramp or slope is permanent.
The ramp leads from the lifts to the Exhibiton area, and has a handrail on the left hand side going up.
Theatre / Opera House (Sainbury Wing Theatre)
There are designated spaces for wheelchair users.
Designated seating is located the back of the auditorium.
Wheelchairs are left with the patron.
This venue does not provide audio described performances.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
There is a wheelchair to borrow.
To borrow the wheelchair at the entrances.
Concessions are available.
Assistance dogs are allowed in the auditorium.
The theare is located on floor -1 of the Sainsbury Wing.
It is accessed fom the lift by a push pad operated automatic door, and a moderate ramp 107 cm wide, with handrails on both sides.
Restaurant / Bar (The National Cafe)
The following information is for the cafe.
Once inside, there is level access to the service.
There is not a lowered section at the service counter.
There is ample room for a wheelchair user to manoeuvre.
No tables are permanently fixed.
No chairs are permanently fixed.
No chairs have armrests.
The nearest table is 8m (26ft 2in) from the Sir Paul Getty entrance lift.
The distance between the floor and the lowest dining table is 68cm (2ft 2in).
The distance between the floor and the highest dining table is 76cm (2ft 5in).
Menus are wall only.
Menus are not available in Braille.
Menus are not available in large print.
Menus are not clearly written.
Menus are presented in contrasting colours.
The type of food served here is hot and cold snacks.
The National Café is located on the ground floor, next to the Getty entrance. It is divided into 2 parts, 1 self service and 1 with table service.
There is also direct access into the cafe from St Martin's Place, via a ramp.
There is also an Expresso Bar located in the centre of the main gallery ground floor.
Restaurant / Bar (National Dining Rooms)
Once inside, there is level access to the service.
Full table service is available.
There is ample room for a wheelchair user to manoeuvre.
No tables are permanently fixed.
No chairs are permanently fixed.
The distance between the floor and the lowest dining table is 74cm (2ft 5in).
Menus are hand held.
Menus are available in Braille.
Menus are not available in large print.
Menus are not clearly written.
Menus are presented in contrasting colours.
The type of food served here is traditional.
The National Dining Rooms are located on the 1st floor of the Sainsbury Wing.
Accessible Toilet (Main Gallery)
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 30m (33yd) from the Sir Paul Getty entrance lift.
The accessible toilet is located on the ground floor, along the corridor to the right of the Getty entrance Information Desk as you face it.
There is level access to the accessible toilet.
This is by lift.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the accessible toilet door is 85cm (2ft 9in).
The door is heavy.
The dimensions of the accessible toilet are 150cm x 183cm (4ft 11in x 6ft ).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 122cm (4ft ).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
It is tied up and out of reach (higher than 10cm (4in) from floor).
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is not within 120cm (3ft 11in) from floor level.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 49cm (1ft 7in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is placed higher than 100cm.
The hand dryer is 104cm (3ft 4in) high.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are medium.
There are also adapted toilets located on the ground floor by the Portico entrance, and on the ground and 2nd floors in the Education Centre.
Standard Toilet (Main Gallery)
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located by the Getty entrance Information Desk.
The female and male toilets are 25m (27yd) from the Sir Paul Getty entrance lift.
Inside the venue, there is level access to the female and male toilet.
This is by lift.
Lighting levels are medium.
Baby Change Facilities
Baby change facilities are located within the standard toilet.
The baby change facilities are located in the adapted toilet.
The height of the baby change table once extended is 84cm (2ft 9in).
Theses toilets contain cubicles with grabrails fitted.
There are also standard toilets by the Portico entrance, which are accessed by steps only.
There are level access toilets available in the Education Centre, female on the ground floor (with baby changing facilities) and male on the 2nd floor.
Accessible Toilet (Sainsbury Wing)
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is for the sole use of disabled people.
The accessible toilet is 60m (65yd) from the accessible entrance.
The accessible toilet is located on floor -1.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens inwards.
The door is locked by a locking handle.
The dimensions of the accessible toilet are 160cm x 225cm (5ft 2in x 7ft 4in).
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 100cm (3ft 3in).
There is a dropdown rail on the transfer side.
The tap type is lever.
There is a functional emergency alarm available.
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is not within 120cm (3ft 11in) from floor level.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 45cm (1ft 5in).
There is a hand dryer.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink is placed higher than 74cm.
The sink is 80cm (2ft 7in) high.
Colour contrast and lighting in accessible toilets
The contrast between the walls and floor is poor.
Lighting levels are bright.
There is also an adapted toilet located on floor 1 of the Sainsbury Wing.
Standard Toilet (Sainsbury Wing)
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located on floor -1.
The female toilets are 65m (71yd) from the accessible entrance.
Inside the venue, there is level access to the female toilet.
Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located on floor -1.
The male toilets are 70m (76yd) from the accessible entrance.
Inside the venue, there is level access to the male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are located within the standard toilet.
The baby change facilities are located in the toilet area on floor 1.
There are also standard toilets located on floor 1 of the Sainsbury Wing, which have baby changing facilities.
Additional Information
Staff do receive disability awareness / equality training.
Documents are available in Braille.
Documents are available in large print.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
Staff are Text Relay aware.
Plastic cups are not available.
Plastic cutlery is not available.
Drinking straws are available on request.
