Disabled Access Guide for Mortlake Station

The venue is situated within the centre of the town or city.

This venue is situated in Mortlake.

The venue is not on a road with a steep gradient.

This venue does have its own car park.

There is 1 designated parking bay within the car park.

The dimensions of the designated parking bay(s) are 3.4m x 4.2m (11ft 1in x 13ft 9in).

The nearest designated bay is 6m (19ft 8in) from the main accessible entrance.

The car park surface is tarmac.

The car park does not have a height restriction barrier.

This entrance gives access to platforms 1.

There is not level access to the service.

The main doors open (no doors).

There are steps to access this area/service.

There are 5 steps to the area/service.

The steps are not clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

This entrance gives access to Platform 1.

There is level access to the service.

The main doors open (no doors).

This entrance gives level access to the ticket office and Platform 2.

The reception desk is 2m (6ft 6in) from the front entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

There are 2 platform(s) at this station.

The station is not staffed.

There is not an office to obtain help.

The train companies operating from within this station are Southwest.

There is not a taxi rank.

Shops and services within the station include the minicab office, near Platform 1.

Announcements on platforms are both audio and visual.

Platforms 2 are accessible to a wheelchair user.

There is a bridge walkway between the platforms, access is via stairs only.

This information is for platform(s) 1-2.

The platform(s) which has/have level access is/are 2.

The platform(s) accessed by steps only is/are 1.

Staff do not receive disability awareness / equality training.

Documents can be requested in Braille.

Documents can be requested in large print.

A member of staff trained in BSL skills is not generally on duty.

The photograph shows the steps leading to the walkway between the platforms. Staff are trained to take TypeTalk calls.