Disabled Access Guide for Moorgate Station

The venue is situated within the centre of the town or city.

This venue is situated in London.

The venue is not on a road with a steep gradient.

This venue does not have its own car park.

On street marked Blue Badge bays are available.

On street Blue Badge parking is located on Moorfields.

There is level access to the service.

The main doors open (no doors).

The reception desk is 25m (27yd) from the front entrance.

The reception desk is medium height.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

Tickets can be purchased through machines or the ticket office.

The floors which are accessible by stairs are G-LG-B.

There are 15+ steps between floors.

The lighting level is bright.

The steps are clearly marked.

The steps are medium height.

The steps do have handrails.

The steps have a handrail on the left side going up.

There is a landing.

The services on the floors which are not accessible are train services and platforms.

Escalator access is also available this is uni-directional at peak times.

There are 4 platform(s) at this station.

The station is staffed.

There are generally 7 member(s) of staff on duty.

The station is not staffed between 22:00 and 06:30.

There is not an office to obtain help.

The train companies operating from within this station are Wagn and Thameslink.

There is not a taxi rank.

Shops and services within the station include newsagents and sandwich takeaways.

Announcements on platforms are both audio and visual.

This information is for platform(s) 5, 6, 9, 10.

The platform(s) which has/have level access is/are (none).

The platform(s) accessed by ramp / slope is/are 9-10.

The platform(s) accessed by steps only is/are 5-6.

Staff do receive disability awareness / equality training.

Documents can be requested in Braille.

Documents can be requested in large print.

The ticket office is open Monday to Friday 05:15-00:00, Saturday 05:00-00:45 and Sunday 07:00-00:15.

Staff are trained to take TypeTalk calls.