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Disabled Access Guide for Maze Hill Station
Tom Smith Close
Greenwich
London
SE10 9XG
Tel: 0845 000 2222
Fax: 0845 678 6976
Textphone: 0800 783 4548
Web: http://www.southeasternrailway.co.uk
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Opening Times (Ticket Office)
| Day | Opening Times |
|---|---|
| Monday | 06:10 - 19:30 |
| Tuesday | 06:10 - 19:30 |
| Wednesday | 06:10 - 19:30 |
| Thursday | 06:10 - 19:30 |
| Friday | 06:10 - 19:30 |
| Saturday | 06:10 - 19:30 |
| Sunday | Closed |
Location
The venue is situated outside the centre of the town.
This venue is situated in Greenwich.
The venue is on a road with a steep gradient.
There is not a bus stop within 150m (164yds) of the venue.
Parking
This venue does not have its own car park.
There is not a car park for public use within 200m (approx).
On street marked Blue Badge bays are not available.
Clearly signed and/or standard on street marked bays are not available.
There is not a designated drop off point.
Outside Access (Tom Smith Close)
This entrance gives access to platforms 1.
This information is for the entrance located at the front of the venue.
There is not level access to the service.
The main doors open away from you (push).
The doors are double width.
The doors are permanently held open.
The door opening is 154cm (5ft ) wide.
Level Change (Tom Smith Close)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the main entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
Outside Access (Tuskar Street)
This entrance gives access to platforms 2.
This information is for the entrance located at the rear of the venue.
There is not level access to the service.
The main doors open (no doors).
The door opening is 90cm (2ft 11in) wide.
Level Change (Tuskar Street)
There is a ramp or slope to access this area/service.
The ramp or slope is located from the road to Platform 2.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
The width of the ramp or slope is 125cm (4ft 1in).
Reception (Ticket Desk)
The reception desk is 4m (13ft 1in) from the Tom Smith Close entrance .
There is level access to reception from the entrance.
The reception desk is medium height.
The desk does not have a lowered section.
Lighting levels are medium.
There is not a hearing assistance system.
Inside Access
There is level access to the service.
There is not a hearing assistance system.
This venue does not play background music.
The lighting levels are medium.
Motorised scooters are allowed in public parts of the venue.
Customers cannot charge scooters or wheelchairs at the venue.
Other Floors (Platform Bridge)
The floors which are accessible by stairs are G-1.
There are 15+ steps between floors.
The lighting level is medium.
The steps are clearly marked.
The steps are deep.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Train Station
There are 2 platform(s) at this station.
The station is staffed.
There are generally 1 member(s) of staff on duty.
The station is not staffed between 19:30-06:00.
There is not an office to obtain help.
There is a ticket office.
The ticket office is located as you enter the station from Tom Smith Close.
The ticket office is 4m (13ft 1in) from the main entrance.
The train companies operating from within this station are South Eastern Trains.
There is not a taxi rank.
Shops and services within the station include Coffee Kiosk.
All key concourse shops and services have level access.
Announcements on platforms are both audio and visual.
Adapted toilets are not located on the platform(s).
Adapted toilets are located on the main station concourse.
There is not a wheelchair available to borrow.
Platform
This information is for platform(s) 1-2.
The platform(s) which has/have level access is/are 1.
The platform(s) accessed by ramp / slope is/are 2.
The platform(s) which can be accessed by using alternative outside access entrances only is/are 2.
Adapted toilets are 8m (26ft 2in) from the main entrance.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 8m (26ft 2in) from the Tom Smith Close entrance.
The accessible toilet is located to the left of the reception desk next to Platform 1.
There is level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The width of the accessible toilet door is 90cm (2ft 11in).
The door is heavy.
The dimensions of the accessible toilet are 155cm x 245cm (5ft 1in x 8ft ).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 60cm (1ft 11in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is push.
There is not a mixer tap.
There is a functional emergency alarm available.
It is not a push button style of alarm.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 42cm (1ft 4in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is placed higher than 100cm.
The toilet roll holder is 110cm (3ft 7in) high.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is fair.
The contrast between the drop down rails and wall is fair.
The contrast between the walls and floor is fair.
Lighting levels are ultraviolet.
The toilet door locks automatically.
The adapted toilet is also used as standard unisex toilet.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are not available.
Baby Change Facilities
Baby change facilities are not located within the venue.
Additional Information
Staff do receive disability awareness / equality training.
Documents can be requested in Braille.
Documents can be requested in large print.
A member of staff trained in BSL skills is not generally on duty.
This service cannot be requested.
Staff are Text Relay aware.
