Disabled Access Guide for The Malden Centre

The venue is situated within the centre of the town or city.

This venue is situated in New Malden.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is New Malden.

This venue does have its own car park.

There are 7 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 4.5m x 4m (14ft 9in x 13ft 1in).

The nearest designated bay is 10m (11yd) from the main accessible entrance.

The car park surface is tarmac.

The car park does not have a height restriction barrier.

There is level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 180cm (5ft 10in) wide.

There is a second set of doors.

The doors open automatically.

The doors are double width.

The door opening is 180cm (5ft 10in) wide.

The reception desk is 20m (22yd) from the front entrance.

There is level access to reception from the entrance.

The reception desk is low.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

There is level access to the service.

This venue does not play background music.

The lighting levels are bright.

The floors which are accessible by stairs are G-1.

There are 15+ steps between floors.

The lighting level is bright.

The steps are clearly marked.

The steps are deep.

The steps do have handrails.

The steps have a handrail on both sides.

There is a landing.

There is a lift for public use.

The lift is located in the main entrance foyer.

The lift is a standard lift.

The floors which are accessible by this lift are G-1.

The lift is 20m (22yd) from the accessible entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.05m x 1.5m (3ft 5in x 4ft 11in).

There is a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The lighting level in the lift is bright.

The lift does not have Braille markings.

The lift does have tactile markings.

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

Wall mounted and drop down rails are available.

There are also standard and adapted toilets available on the first floor and in the changing rooms.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female Toilets

The female toilets are located off the main entrance foyer.

The female toilets are 30m (33yd) from the accessible entrance.

Inside the venue, there is level access to the female toilet.

Lighting levels are bright.

Access to Standard Male Toilets

The male toilets are located off the main entrance foyer.

The male toilets are 30m (33yd) from the accessible entrance.

Inside the venue, there is level access to the male toilet.

Lighting levels are bright.

Baby Change Facilities

Baby change facilities are located within the standard toilet.

There are also standard and adapted toilets available on the first floor and in the changing rooms.

Once inside, there is level access to the service.

Full table service is not available.

Food or drinks are ordered from the service counter.

Food or drinks can be brought to the table.

No tables are permanently fixed.

No chairs are permanently fixed.

The distance between the floor and the lowest dining table is 72cm (2ft 4in) cm.

Menus are hand held.

Menus are clearly written.

Menus are presented in contrasting colours.

The type of food served here is hot and cold meals and snacks.

The Malden Centre Cafe is open Monday to Friday 09.00 - 21.00 & Saturday to Sunday 08.00 - 17.00.

Last orders for hot food is 20.00 weekdays and 16.00 weekends.

There is not a ramped entrance into the water.

There is not a wet side chair available.

There is a hoist for wheelchair users to access the water.

The hoist is manual.

There are not steps into the swimming pool.

There is a ladder type entrance into the water.

There is a mobile hoist to access poolside from the changing area. Group / family changing facilities are available.

The adapted changing room has an automatic door with push pad facility.

The adapted changing room has a fold down changing bed and a tracking hoist available.

The photograph shows the access to the changing area from the foyer.

There are adapted changing rooms available.

The adapted changing rooms are located next to the swimming pool.

The adapted changing room is 40m (44yd) from the main entrance.

The adapted changing room is 5m (16ft 4in) from the swimming pool.

There is a mobile hoist to access poolside from the changing area. Group / family changing facilities are available.

The adapted changing room has an automatic door with push pad facility.

The adapted changing room has a fold down changing bed and a tracking hoist available.

The photograph shows the access to the changing area from the foyer.

Staff do receive disability awareness training.

Documents are not available in Braille.

Documents are not available in large print.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

Plastic cups are available.

Plastic cutlery is available.

Drinking straws are available on request.

Other facilities at the Malden Centre include Badminton & Short Tennis, Crèche and Gym.

The Kingston Council help desk is located within the New Malden Centre. Staff are trained to take TypeTalk calls.