Disabled Access Guide for London Victoria Station

The venue is situated within the centre of the town or city.

This venue is situated in London.

The venue is not on a road with a steep gradient.

This venue does have its own car park.

The car park is at the front of the venue.

The car park type is open air/surface.

There are 5 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 6.3m x 2.5m (20ft 8in x 8ft 2in).

The nearest designated bay is 15m (16yd) from the main accessible entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

The car park surface is concrete.

The patron does have to cross a road.

The road is generally busy.

The car park does not have a height restriction barrier.

On street marked Blue Badge bays are available.

The dimensions of the on street marked Blue Badge parking bays are 3.2m x 5.25m (10ft 5in x 17ft 2in).

On street Blue Badge parking is located in Hudson Place.

There is level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 145cm (4ft 9in) wide.

This entrance is closed between 00.00 and 04.00 every day when customers are advised to use the main/accessible entrance in Victoria Street.

There is level access to the service.

The main doors open (no doors).

The door opening is 800cm (26ft 2in) wide.

There is not level access to the service.

The main doors open (no doors).

The door opening is 210cm (6ft 10in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located immediately beyond the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

The width of the ramp or slope is 240cm (7ft 10in).

There is level access to the service.

The main doors open (no doors).

The door opening is 160cm (5ft 2in) wide.

This entrance gives access to the rear of the concourse next to Platform 1.

There is an easy slope (width 500cm) between this entrance and the main part of the concourse.

The reception desk is 75m (82yd) from the front entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

The Ticket Office is located in the near right corner of the concourse as you enter from the main/accessible entrance.

The Ticket Office is open 24 hours per day.

The reception desk is 85m (93yd) from the front entrance.

There is level access to reception from the entrance.

The reception desk is high.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

The Southern Reception office is located in the near right corner of the concourse as you enter from the main/accessible entrance.

Customers who require assistance can request it at this office.

A buggy collection service is available from this point.

The opening times of the office 07.30 - 21.00 Monday to Saturday and 08.00 - 18.00.

The reception desk is 60m (65yd) from the front entrance.

There is not level access to reception from the entrance.

The reception desk is low.

Lighting levels are bright.

There is not a hearing assistance system.

There is an easy ramp (width 100cm) for access to the office.

The office opening hours are 07.00 - 21.50 Monday to Saturaday and 07.00 - 14.30 on Sunday.

There is level access to the service.

The lighting levels are bright.

A buggy service is available to transport customers to all parts of the station concourse.

The floors which are accessible by stairs are concourse - upper level island.

There are 15+ steps between floors.

The lighting level is bright.

The steps are clearly marked.

The steps are medium height.

The steps do have handrails.

The steps have a handrail on both sides.

There is a landing.

These stairs give access to the upper level of the shopping island in the centre of the concourse.

There is a lift for public use.

The lift is a standard lift.

The floors which are accessible by this lift are car park - platforms.

The lift is 3m (9ft 10in) from the accessible entrance.

Staff do need to be notified for use of the lift.

The dimensions of the lift are 1.5m x 2.1m (4ft 11in x 6ft 10in).

There is not a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The lighting level in the lift is bright.

The lift does have Braille markings.

The lift does have tactile markings.

This lift gives access to platforms 13 and 14 from the NCP car park at the rear of the venue.

The lift is located immediately beyond the entrance from the car park on the left hand side.

The distance is measured from this entrance.

There is level access to the concourse from the lift.

There is a lift for public use.

The lift is a standard lift.

The floors which are accessible by this lift are concourse - upper level island.

The lift is 100m (109yd) from the accessible entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.1m x 1.3m (3ft 7in x 4ft 3in).

There is not a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The lighting level in the lift is bright.

The lift does have Braille markings.

The lift does have tactile markings.

This lift gives access to the upper level of the shopping island in the centre of the concourse.

The lift is located at the rear of the island as you face it from the main/accessible entrance.

There are 19 platform(s) at this station.

The station is staffed.

There are generally 15 member(s) of staff on duty.

There is not an office to obtain help.

There is a taxi rank.

The taxi rank is located in the station access road.

The taxi rank is 22m (24yd) from the accessible entrance.

Announcements on platforms are both audio and visual.

The taxi rank is accessed by exiting the main/accessible entrance and turning left towards the bus station.

There is an additional taxi rank in the NCP car park to the rear of the venue.

This taxi rank is 5 metres from the entrance.

This information is for platform(s) 1-12, 15-19.

The platform(s) which has/have level access is/are 1-12, 15-19.

It is necessary to pass through security barriers for access to these platforms.

The width of the gap between the barriers is 90cm.

This information is for platform(s) 13-14.

The platform(s) which has/have level access is/are 13-14.

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

Wall mounted and drop down rails are available.

Alternatively there is a bell to the right hand side of the toilet turnstiles to alert staff.

There is an additional adapted toilet immediately beyond the Hudson Place entrance which was out of service at the time of research.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female and Male Toilets

The female and male toilets are located on the right hand side of the concourse.

The female and male toilets are 100m (109yd) from the accessible entrance.

Inside the venue, there is level access to the female and male toilet.

Lighting levels are bright.

Baby Change Facilities

Baby change facilities are located within the standard toilet.

The baby change facilities are located next to the toilets.

Inside the venue, there is level access to the baby change facility.

Additional standard toilets are available on the opposite side of the concourse next to Platform 1.

Staff do receive disability awareness training.

Documents can be requested in Braille.

Documents can be requested in large print.

Registered assistance dogs are welcomed.

Staff are Text Relay aware.