Last admission to the museum is 17.15.

The venue is situated within the centre of the city.

This venue is situated in London.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Charing Cross.

There is a bus stop within 150m (164yds) of the venue.

The nearest underground station is Covent Garden.

This venue does not have its own car park.

There is not a car park for public use within 200m (approx).

On street marked Blue Badge bays are not available.

Clearly signed and/or standard on street marked bays are available.

The dimensions of the standard marked parking bays are 2.1m x 5.5m (6ft 10in x 18ft ).

Standard marked parking bays are located on Tavistock and Wellington Streets.

There is not a designated drop off point.

The area of the piazza outside the front of the Museum can be used as a drop off point if requested in advance.

This information is for the entrance located in the south east corner of Covent Garden Piazza.

There is not level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 220cm (7ft 2in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located in front of the entrance.

The ramp or slope is easy.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

The ramp in front of the entrance, and most of Covent Garden Piazza, has a cobbled surface.

The reception desk is 6m (19ft 8in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is high.

The desk has a lowered section.

Lighting levels are medium.

There is a hearing assistance system.

The hearing system is a portable loop.

Staff are trained to use the hearing system.

There is also a further Information Desk located on the 1st floor of the Museum, shown in photograph 2.

The reception desk is 20m (22yd) from the main entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

The desk does not have a lowered section.

Lighting levels are medium.

There is a hearing assistance system.

The hearing system is a portable loop.

Staff are trained to use the hearing system.

The Cloakroom is located to the right along the corridor past the Information and Ticket Desk.

There is not level access to the service.

There is a hearing assistance system.

The system is a portable loop.

Staff are trained to use the hearing assistance system.

This venue does not play background music.

The lighting levels are varied.

Motorised scooters are allowed in public parts of the venue.

The hearing loops are available at the till points on both floors of the Museum Shop.

These also have lowered sections, as shown in photograph 2.

There is a ramp or slope to access this area/service.

The ramp or slope is located opposite the Cloakroom.

The ramp or slope is moderate.

The ramp or slope is permanent.

There are steps to access this area/service.

The steps are located to the left as you enter from the Ticket Desk.

There are 6 steps to the area/service.

The lighting levels at the steps are medium.

The steps are clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

The main ramp overcomes the steps mentioned and has a handrail on the left hand side going up.

These lead up to the stairs and lift leading to the start of the route through the Museum.

There is also an easy ramp, with no handrails, leading to the start of the main ramp and the toilets.

Exhibits can be audio described.

The availability of tactile signage depends on the exhibition.

Touch tours are available.

The availability of touch tours depends on the exhibition.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

Concessions are available.

There is a wheelchair to borrow.

To borrow the wheelchair ask at the Ticket and Information Desk or Cloakoom.

The Museum provides occasional described tours for visually impaired visitors.

It also provides BSL interpreted gallery talks.

Booking is essential for both of these events, as tickets are not available on the day.

For more details and to book tickets, please email the museum or call the bookings team on 020 7565 7298.

Large prints Highlights Tours are available from the Ticket Desk and Information Desk on request.

Magnifiers are also available from the Ticket Desk.

Audio visual exhibits in the Museum are either subtitled or fitted with induction loops.

The floors which are accessible by stairs are G-1-2.

There are 15+ steps between floors.

The lighting level is medium.

The steps are clearly marked.

The steps are medium height.

The steps do have handrails.

The steps have a handrail on both sides.

There is not a landing.

The lift is located at the top of the ramp and steps.

The lift is a standard lift.

The floors which are accessible by this lift are G-2.

The lift is 55m (60yd) from the main entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.1m x 2.5m (3ft 7in x 8ft 2in).

The clear door width is 109cm.

There are separate entry and exit doors in the lift.

There is not a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The controls for the lift are within reach for a wheelchair user.

The lighting level in the lift is low.

The lift does not have Braille markings.

The lift does not have tactile markings.

These lifts give access from the entrance and reception area to the start of the route through the Museum on floor 2.

There is a lift for public use.

The lift is located at the far end of floor 2.

The lift is a standard lift.

The floors which are accessible by this lift are G-1-2.

The lift is 27m (29yd) from the lifts to floor 2.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.21m x 1.38m (3ft 11in x 4ft 6in).

The clear door width is 88cm.

There are not separate entry and exit doors in the lift.

There is a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The controls for the lift are within reach for a wheelchair user.

The lighting level in the lift is low.

The lift does not have Braille markings.

The lift does have tactile markings.

There is a ramp or slope to access this area/service.

The ramp or slope is located leading from the lift to the trains exhibits.

The ramp or slope is moderate.

The ramp or slope is permanent.

There are steps to access this area/service.

The steps are located leading into 1960s Tube exhibit.

There are 1 steps to the area/service.

The lighting levels at the steps are medium.

The steps are clearly marked.

The steps are shallow.

The steps do not have handrails.

There are 2 ramps on floor 1. The one to right as you exit the lift is shallower, and has a handrail on the right hand side going up.

There are 2 shallow steps to access the 1900s train display.

There are also moderate ramps to access several displays on the ground floor of the main museum hall.

There is a lift for public use.

The lift is located on the far side of the museum.

The lift is a standard lift.

The floors which are accessible by this lift are 0-M-1.

The lift is 50m (55yd) from the lift to floors 1 and 0.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.25m x 1.15m (4ft 1in x 3ft 9in).

The clear door width is 134cm.

There are not separate entry and exit doors in the lift.

There is a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The controls for the lift are within reach for a wheelchair user.

The lighting level in the lift is medium.

The lift does not have Braille markings.

The lift does have tactile markings.

This lift is accessed by moderate ramp, 90 cm wide with a hand rail on the left hand side going up, from the ground floor.

The floors which are accessible by stairs are (-3)-(-2)-G-M.

There are 13 steps between floors.

The lighting level is medium.

The steps are clearly marked.

The steps are medium height.

The steps do have handrails.

The steps have a handrail on both sides.

There are 15+ steps, with a landing, leading to floor -2.

There is a lift for public use.

The lift is located to the right of the entrance foyer.

The lift is a standard lift.

The floors which are accessible by this lift are (-3)-(-2)-G-M.

The lift is 10m (11yd) from the main entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 0.98m x 1.4m (3ft 2in x 4ft 7in).

The clear door width is 77cm.

There are separate entry and exit doors in the lift.

There is not a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The controls for the lift are not within reach for a wheelchair user.

The controls are between 96 - 120 cm high.

The lighting level in the lift is medium.

The lift does not have Braille markings.

The lift does have tactile markings.

This lift gives access to the front (floor -3) and rear (floor -2) of the theatre, and the Cafe and upper floor of the Musuem Shop on the Mezzanine floor.

There are designated spaces for wheelchair users.

Designated seating is located at the front and rear of the theatre.

Wheelchairs are left with the patron.

A companion may sit with you.

Companions sit beside you.

It is 10m (11yd) from the designated seating area to the nearest adapted toilet.

This venue does not provide audio described performances.

There is a hearing assistance system.

The hearing system is a fixed loop.

A deposit is required for the hearing system.

Assistance dogs are allowed in the auditorium.

Seats are removed in the front and rear rows of the theatre to accommodate wheelchair users, so please notify the Museum in advance if this is required.

The reception desk is 10m (11yd) from the Library Access lift.

There is not level access to reception from the entrance.

The reception desk is low.

Lighting levels are medium.

There is a hearing assistance system.

The hearing system is a portable loop.

Staff are trained to use the hearing system.

There are steps to access this area/service.

The steps are located in the rear, far corner of floor 1.

There are 8 steps to the area/service.

The lighting levels at the steps are medium.

The steps are clearly marked.

The steps are deep.

The steps do have handrails.

The handrails are on both sides.

There is a standard and/or platform lift to access this area/service.

There is a lift for public use.

The lift is located by the steps leading to the library on floor 1.

The lift is a platform lift.

The platform lift accesses a small level change.

The lift is 20m (22yd) from the Exhibition lift.

Staff do need to be notified for use of the lift.

The dimensions of the lift are 0.76m x 1.42m (2ft 5in x 4ft 7in).

The clear door width is 86cm.

There are separate entry and exit doors in the lift.

The controls for the lift are within reach for a wheelchair user.

The lighting level in the lift is medium.

The lift does not have Braille markings.

The lift does have tactile markings.

There is a moderate ramp in front of the lift on the library level.

This library does not house a regular supply of books in Braille.

This library does not house a regular supply of books in large print.

This library does not house a regular supply of books on tape or disc.

There is not an ordering service.

The library does not have computers with accessible software.

Equipment available for people with a visual impairment includes a document magnifier and a magnifying glass.

The library is located at the rear of floor 1. Members of the public need to book an appointment to visit the library.

The main access to the library is via a flight of stairs from the Museum's Staff entrance on Wellington Street. However, there is access from floor 1 of the Museum via a platform lift.

Please let the museum know if lift access is required when booking the library appointment.

The following information is for the cafe.

Once inside, there is level access to the service.

Food or drinks are ordered from the service counter.

Food or drinks can be brought to the table.

There is not a lowered section at the service counter.

There is ample room for a wheelchair user to manoeuvre.

No tables are permanently fixed.

Some chairs are permanently fixed.

No chairs have armrests.

The nearest table is 12m (13yd) from the Theatre and Cafe lift.

The distance between the floor and the lowest dining table is 72cm (2ft 4in) cm.

The distance between the floor and the highest dining table is 73cm (2ft 4in) cm.

Menus are wall only.

Menus are not available in Braille.

Menus are not available in large print.

Picture menus are not available.

Menus are clearly written.

Menus are presented in contrasting colours.

The type of food served here is sandwiches and snacks.

The Upper Deck Café and Bar is located on the Mezzanine floor balcony above the reception area and Museum Shop.

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

The door to this adapted toilet is power assisted.

There is also an adapted toilet on the far side of the main museum hall on the ground floor.

The toilet there has the transfer space on the left, shown in photograph 2.

An adapted toilet is also available next to the library. This has the transfer space on the left hand side, and does not have a functional alarm.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Unisex Toilets

The unisex toilet is located just past the Cloakroom.

The unisex toilets are 31m (34yd) from the main entrance.

Inside the venue, there is not level access to the unisex toilet.

Lighting levels are medium.

Baby Change Facilities

Baby change facilities are located within the venue.

The height of the baby change table once extended is 91cm (2ft 11in).

Inside the venue, there is not level access to the baby change facility.

The Baby Change room is located in the toilet area on the far side of the main museum hall, on the ground floor.

There are also standard male and female toilets located here.

Male and female toilets are also available by the library.

Staff do receive disability awareness training.

Documents are not available in Braille.

Documents can be requested in large print.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

This service can be requested.

Staff are Type Talk aware.

Plastic cups are available.

Plastic cutlery is available.

Drinking straws are available on request.

There is a soft play area for children.