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Disabled Access Guide for London Paddington Station
Praed Street
London
W2 1RH
Tel: 0845 748 4950
Textphone: 0845 605 0600
Web: http://www.nationalrail.co.uk
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Location
The venue is situated within the centre of the city.
This venue is situated in London.
The venue is not on a road with a steep gradient.
Parking (NCP Car Park)
This venue does have its own car park.
The car park is at the front of the venue.
The car park type is open air/surface.
There are 3 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.75m x 5.6m (12ft 3in x 18ft 4in).
The nearest designated bay is 60m (65yd) from the main accessible entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
The car park surface is cobbled.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is a telephone help point to contact reception for assistance.
Access to the car park is via Bishops Bridge Road.
Outside Access (Eastbourne Terrace)
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 265cm (8ft 8in) wide.
Level Change (Eastbourne Terrace)
There is a ramp or slope to access this area/service.
The ramp or slope is located outside the main entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
The width of the ramp or slope is 910cm (29ft 10in).
Reception
The reception desk is 6m (19ft 8in) from the front entrance.
There is level access to reception from the entrance.
The reception desk is low.
Lighting levels are bright.
There is not a hearing assistance system.
Wheelchairs are available to borrow.
Reception (Ticket Office)
The reception desk is 4m (13ft 1in) from the front entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
There is a hearing loop installed at all counters.
Inside Access
There is level access to the service.
This venue does not play background music.
The lighting levels are bright.
Other Floors
The floors which are accessible by stairs are G - 1.
There are 15+ steps between floors.
The lighting level is bright.
The steps are clearly marked.
The steps are medium height.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Lift
There is a lift for public use.
The lift is located near the entrance to the underground.
The lift is a standard lift.
The floors which are accessible by this lift are LG - G - 1.
The lift is 25m (27yd) from the accessible entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.5m x 1.75m (4ft 11in x 5ft 8in).
There is not a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The lighting level in the lift is bright.
The lift does have Braille markings.
The lift does have tactile markings.
The lower ground level is for the Underground station.
Lift (Footbridge lift)
There is a lift for public use.
The lift is located on all platforms.
The lift is a standard lift.
The floors which are accessible by this lift are the platform to the footbridge.
The lift is 30m (33yd) from the accessible entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 2.12m x 1.46m (6ft 11in x 4ft 9in).
There is not a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The lighting level in the lift is bright.
The lift does have Braille markings.
The lift does have tactile markings.
Train Station
There are 14 platform(s) at this station.
The station is staffed.
There are generally 25 member(s) of staff on duty.
There is an office to obtain help.
This office is located on Platform 1.
There is a taxi rank.
The taxi rank is located on Eastbourne Terrace.
The taxi rank is 2m (6ft 6in) from the accessible entrance.
Announcements on platforms are both audio and visual.
Platforms 1-14 are accessible to a wheelchair user.
There is a taxi rank located in the "Departures Road" alongside Eastbourne Terrace and is part of the station forecourt.
The train companies which operate within this station are First Great Western, First Great Western Link and Heathrow Express.
There are services available on Platform 12 including: lost property, left luggage, cash point and cafe.
Platform (1)
This information is for platform(s) 1.
There is no level access to the platform(s).
There is a ramp/slope to access the service.
The ramp is moderate.
The ramp is portable.
Please contact Reception for the portable ramp.
The width of the ramp/slope is 79cm.
There are 3 steps to the service.
The steps are not well lit.
The steps are medium height.
The steps do not have handrails.
The steps are not clearly marked.
There is an adapted toilet.
Shops or services available on the platform are the first class business lounge, restaurant & cafe.
There is a lift to access the platform when transferring from another platform.
There is an adapted toilet located in reception and for the transport police.
Ramps are available to access the trains or to exit to the taxi rank and Eastbourne Terrace.
Platform (2-14)
There is level access to the platform(s).
There is not an adapted toilet.
Accessible Toilet (Station Reception)
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is for the sole use of disabled people.
The accessible toilet is 4m (13ft 1in) from the accessible entrance.
The accessible toilet is located in the reception office.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a twist lock.
The dimensions of the accessible toilet are 167cm x 223cm (5ft 5in x 7ft 3in).
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 86cm (2ft 9in).
The tap type is lever.
There is not a functional emergency alarm available.
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is not within 120cm (3ft 11in) from floor level.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 46cm (1ft 6in).
There is a hand dryer.
The hand dryer is not placed higher than 100cm.
There is a towel dispenser.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 130cm (4ft 3in) high.
There is a toilet roll holder.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink is placed higher than 74cm.
The sink is 75cm (2ft 5in) high.
Colour contrast and lighting in accessible toilets
The contrast between the walls and floor is fair.
Lighting levels are bright.
Wall mounted and drop down rails are available.
There are baby changing facilities in the adapted toilet.
Standard Toilet (Platform 1)
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located on Platform 1.
The female toilets are 12m (13yd) from the accessible entrance.
Inside the venue, there is not level access to the female toilet.
Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located on Platform1.
The male toilets are 22m (24yd) from the accessible entrance.
Inside the venue, there is not level access to the male toilet.
Lighting levels are bright.
Additional Information
Staff do receive disability awareness / equality training.
Documents can be requested in Braille.
Documents can be requested in large print.
A member of staff trained in BSL skills is not generally on duty.
There is a mobility phone located at the taxi drop off point to obtain assistance from reception.
There is a first aid room in reception.
Audio information is available from reception.
The station is open and manned 24 hours a day, 7 days a week.
Staff are trained to take TypeTalk calls.
