Disabled Access Guide for London Fenchurch Street Station

The venue is situated within the centre of the town or city.

This venue is situated in London.

The venue is not on a road with a steep gradient.

This venue does not have its own car park.

On street marked Blue Badge bays are available.

On street Blue Badge parking is located in London Street.

There is level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 140cm (4ft 7in) wide.

This entrance gives level access to the lower concourse of the station.

There is not level access to the service.

The main doors open (no doors).

The door opening is 230cm (7ft 6in) wide.

There are steps to access this area/service.

There are 15+ steps to the area/service.

The lighting levels at the steps are bright.

The steps are clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

This entrance gives stepped access directly on to any of the platforms.

There are 3 medium steps immediately in front of the entrance with a handrail on the right.

There are then 15+ steps between the entrance and the platforms.

It is necessary to pass through security barriers for access to the platforms.

The width of the gap between the barriers is 90cm.

The reception desk is 17m (18yd) from the front entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

Level access to the office is via the lift.

The Ticket Office is situated immediately to the right as you exit the lift at main concourse level.

The opening times of the office are Monday to Saturday 05.45 - 21.40 and Sunday 07.15 - 21.40.

The reception desk is 34m (37yd) from the front entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

Lighting levels are bright.

There is not a hearing assistance system.

Level access to the desk is via the lift.

The desk is 20 metres to the left as you exit the lift at main concourse level.

The opening times for the desk are the same as the station.

There is level access to the service.

The lighting levels are bright.

The concourse is split between lower and main levels.

The floors which are accessible by stairs are lower concourse - main concourse.

There are 15+ steps between floors.

The lighting level is bright.

The steps are clearly marked.

The steps are medium height.

The steps do have handrails.

The steps have a handrail on both sides.

There is a landing.

The services situated on the lower concourse level of the station are Sweet Express, Burger King, Superdrug and the toilets.

There is a lift for public use.

The lift is a standard lift.

The floors which are accessible by this lift are lower concourse - main concourse.

The lift is 14m (15yd) from the accessible entrance.

Staff do need to be notified for use of the lift.

The dimensions of the lift are 1.65m x 2m (5ft 4in x 6ft 6in).

There is not a mirror to aid reversing out of the lift.

The lift does not have a visual floor indicator.

The lift does not have an audible announcer.

The lighting level in the lift is low.

The lift does not have Braille markings.

The lift does not have tactile markings.

The lift is located immediately beyond the main/accessible entrance on the left hand side of the lower concourse.

There are 4 platform(s) at this station.

The station is staffed.

There are generally 10 member(s) of staff on duty.

There is an office to obtain help.

This office is located on the main concourse.

There is a taxi rank.

The taxi rank is located in London Street.

The taxi rank is 10m (11yd) from the accessible entrance.

Announcements on platforms are both audio and visual.

Platforms 1 to 4 are accessible to a wheelchair user.

The station is manned 24 hours.

The taxi rank is accessed by turning immediately right as you exit from the main/accessible entrance.

Shops or services within the station are shoes WHSmith, Upper Crust, Cards Galore, Whistlestop, The Pastry Shop, The Fen, Sweet Express, Burger King and Superdrug.

There is level access to the platform(s).

Access to the platform(s) is via lift.

Shops or services available on the platform are vending machines.

The platforms are accessed from the rear of the main concourse.

It is necessary to pass through security barriers for access to these platforms.

The width of the gap between the barriers is 90cm.

There are accessible toilets within this venue designated for public use.

Location of and access to accessible toilets

Features and dimensions of accessible toilets

Position of fixtures in accessible toilets

Colour contrast and lighting in accessible toilets

Wall mounted and drop down rails are available.

There are baby changing facilities in the adapted toilet.

The toilets are accessed by entering the station from the main/accessible entrance and following the concourse around to the left side of the stairs and escalators.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female and Male Toilets

The female and male toilets are located on the lower concourse.

The female and male toilets are 20m (22yd) from the accessible entrance.

Inside the venue, there is level access to the female and male toilet.

Lighting levels are bright.

Staff do receive disability awareness / equality training.

Documents are not available in Braille.

Documents are not available in large print.

Staff are Text Relay aware.