Disabled Access Guide for London Euston Station

The venue is situated within the centre of the town or city.

This venue is situated in London.

The venue is not on a road with a steep gradient.

This venue does have its own car park.

The car park type is underground.

There are 4 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 4.6m x 4.8m (15ft 1in x 15ft 8in).

The nearest designated bay is 75m (82yd) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

The car park surface is concrete.

The patron does not have to cross a road.

The car park does have a height restriction barrier.

The maximum height is 2.3m (7ft 6in).

The details here are for the 5 level underground car park located directly beneath the station concourse.

The designated bays are located on level 4.

A buggy service is provided for customers who require assistance with access to the station and platforms.

It is necessary for wheelchair users to transfer to the buggy if requiring this service.

Alternatively staff will provide assistance in accessing the station and all platforms.

There is a help point phone on the wall opposite the designated parking bays on level 4.

There is not level access to the service.

The main doors open (no doors).

The door opening is 190cm (6ft 2in) wide.

There are steps to access this area/service.

There are 15+ steps to the area/service.

The steps are clearly marked.

The steps are deep.

The steps do have handrails.

The handrails are on both sides.

There is also ramped access to the station and platforms from the car park and taxi rank via staff areas.

It is therefore necessary to seek staff assistance if requiring this alternative route.

There is a help point phone on the wall opposite the designated parking bays on level 4.

The buggy service is also provided for direct access to the station and all platforms from this point.

There is not level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 225cm (7ft 4in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located between Euston Road and the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

The width of the ramp or slope is 190cm (6ft 2in).

There are steps to access this area/service.

There are 4 steps to the area/service.

The steps are not clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on the right going up.

The moderate ramp overcomes the steps

This entrance is on the left as you face the station from Euston Road.

There is an identical entrance 25 metres to the right.

There is not level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 138cm (4ft 6in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located in front of the entrance.

The ramp or slope is steep.

The ramp or slope is permanent.

The width of the ramp or slope is 500cm (16ft 4in).

This entrance is primarily used for access by customers being dropped off by car or taxi.

The entrance gives access to the rear of the concourse where the platforms are situated.

There is an intercom system immediately beyond the entrance, on the right hand side, for passengers who require assistance.

The buggy service is available from this point.

The reception desk is 20m (22yd) from the main entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

The Ticket Office is located just beyond the main/accessible entrance on the left hand side of the concourse.

The Ticket Office is open between 05.45 - 23.40 Monday to Sunday.

The reception desk is 60m (65yd) from the front entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

Lighting levels are bright.

There is not a hearing assistance system.

The Customer Reception Office is located in the far left corner of the concourse as you enter from the main/accessible entrance.

Access to the office is via push pad operated automatic doors.

The office is open between 07.00 - 23.00 Monday to Saturday and 08.00 - 23.00 on Sunday.

There is level access to the service.

The lighting levels are bright.

There are 18 platform(s) at this station.

The station is staffed.

There are generally 50 member(s) of staff on duty.

There is an office to obtain help.

This office is located on the concourse (Customer Reception Office).

There is a taxi rank.

The taxi rank is located on level 4 of the underground car park.

The taxi rank is 75m (82yd) from the accessible entrance.

Shops and services within the station include various shops, bars and cafes.

Announcements on platforms are both audio and visual.

Platforms 1 to 18 are accessible to a wheelchair user.

This information is for platform(s) 1-18.

The platform(s) accessed by ramp / slope is/are 1-18.

The ramp is steep.

The ramp is permanent.

The ramp/slope is located leading to the platforms from the concourse.

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

There is an additional adapted toilet next to the one detailed with the same specifications except dimensions of 230cm x 140cm and a lateral transfer space of 85cm.

If a toilet attendant is not present there is a bell to the left of the standard toilet turnstiles which will alert staff.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female and Male Toilets

The female and male toilets are 120m (131yd) from the accessible entrance.

Inside the venue, there is level access to the female and male toilet.

Lighting levels are bright.

Baby Change Facilities

Baby change facilities are located within the standard toilet.

The baby change facilities are located next to the toilets.

Staff do receive disability awareness training.

Documents can be requested in Braille.

Documents can be requested in large print.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is generally on duty.

Staff are trained to BSL level 1.

Staff are Text Relay aware.

Virgin Trains (Assisted Travel): 08457 44 33 66

Customers requiring assistance are advised that a more effective service can be provided with prior notification.

Please call in at Station Reception or telephone 020 7922 6482.