Disabled Access Guide for The London Dungeon

The venue is situated within the centre of the city.

This venue is situated in London.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is London Bridge.

There is a bus stop within 150m (164yds) of the venue.

The nearest underground station is London Bridge.

This venue does not have its own car park.

There is not a car park for public use within 200m (approx).

On street marked Blue Badge bays are not available.

Clearly signed and/or standard on street marked bays are not available.

There is not a designated drop off point.

This information is for the entrance located on Tooley Street.

There is level access to the service.

The main doors open towards you (pull).

The doors are double width.

The doors are heavy.

The door opening is 175cm (5ft 8in) wide.

This information is for the entrance located to the left of the main entrance as you face it.

There is not level access to the service.

The main doors open towards you (pull).

The doors are single width.

The doors are heavy.

The door opening is 80cm (2ft 7in) wide.

This entrance is and for groups of 20 or more visitors.

Wheelchair users who are part of a group can use the main entrance.

There are steps to access this area/service.

The steps are located in front of the entrance.

There are 1 steps to the area/service.

The steps are not clearly marked.

The steps are shallow.

The steps do not have handrails.

The reception desk is 20m (22yd) from the main entrance.

There is not level access to reception from the entrance.

The reception desk is high.

The desk does not have a lowered section.

Lighting levels are low.

There is not a hearing assistance system.

There is a turnstile, 50 cm wide, to the right of the ticket desk as you face it, leading to the start of the tour.

Wheelchair users can use the corridor, to the left of the ticket desk, to access the tour.

There is not level access to the service.

There is not a hearing assistance system.

This venue does play background music.

Music is played throughout the venue.

The lighting levels are varied.

Motorised scooters are allowed in public parts of the venue.

Customers cannot charge scooters or wheelchairs at the venue.

The floor for parts of the tour has a cobbled surface.

The tour comprises of several shows. There is space for wheelchair users to view all of the shows.

Only 2 wheelchair users are able to take the tour at one time.

A booklet is available from the ticket desk to guide visitors with hearing impairments through the tour.

There is a ramp or slope to access this area/service.

The ramp or slope is located to the right as you exit the ticket office area.

The ramp or slope is moderate.

The ramp or slope is permanent.

The width of the ramp or slope is 120cm (3ft 11in).

There are steps to access this area/service.

The steps are located leading out from the Great Fire of London area.

There are 1 steps to the area/service.

The lighting levels at the steps are low.

The steps are shallow.

The steps do not have handrails.

There are also several other easy and moderate slopes located throughout the venue.

Some areas of the tour are accessed by several steps, but have routes available to bypass the steps, accompanied by a member of staff.

There are steps to access this area/service.

The steps are located in the middle of the tour.

There are 7 steps to the area/service.

The lighting levels at the steps are low.

The steps are not clearly marked.

The steps are deep.

The steps do have handrails.

The handrails are on the right going up.

These steps are the only way to access the boat ride.

Visitors who cannot manage these steps are guided around and reunited with the group on the other side of the Boat Ride.

There is ramped access to the ride, but visitors need to be able to transfer to the seats.

Assistance dogs are not permitted to ride with visitors, and a member of the party must be with the dog at all times.

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

Baby Change Facilities

Baby change facilities are located within the venue.

The baby change facilities are located in the adapted toilet.

The height of the baby change table once extended is 96cm (3ft 1in).

Access to Standard Female Toilets

The female toilets are located next to the adapted toilet.

The female toilets are 44m (48yd) from the main entrance.

Inside the venue, there is level access to the female toilet.

Lighting levels are bright.

Access to Standard Male Toilets

The male toilets are located just past the adapted and female toilets.

The male toilets are 46m (50yd) from the main entrance.

Inside the venue, there is level access to the male toilet.

Lighting levels are bright.

Baby Change Facilities

Baby change facilities are located within the venue.

The baby change facilities are located in the adapted toilet.

The height of the baby change table once extended is 96cm (3ft 1in).

Staff do receive disability awareness training.

Documents can be requested in large print.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

This service cannot be requested.

Staff are not Text Relay aware.

Children are welcomed at the venue.

Children 15 or under need to be accompanied on the tour.

Concessions are available for visitors with disabilities.

For more information on access around the venue, please contact the Visitor Services Manager on 020 7234 8675.