Local access information
across the country
Disabled Access Guide for London Charing Cross Station
Strand
London
WC2N 5HF
Tel: 08457 48 49 50
Textphone: 0845 60 50 600
Web: http://www.nationalrail.co.uk
Email us about this Venue
Find more venues in City of London
Opening Times
| Day | Opening Times |
|---|---|
| Monday | 04:30 - 01:00 |
| Tuesday | 04:30 - 01:00 |
| Wednesday | 04:30 - 01:00 |
| Thursday | 04:30 - 01:00 |
| Friday | 04:30 - 01:00 |
| Saturday | 04:30 - 01:00 |
| Sunday | 06:30 - 01:00 |
Location
The venue is situated within the centre of the town or city.
This venue is situated in London.
The venue is not on a road with a steep gradient.
Parking (Strand - Station Forecourt)
This venue does not have its own car park.
On street marked Blue Badge bays are not available.
Outside Access (Strand - Main/Accessible Entrance)
There is level access to the service.
The main doors open (no doors).
The door opening is 160cm (5ft 2in) wide.
Outside Access (Villiers Street)
There is not level access to the service.
The main doors open (no doors).
The door opening is 175cm (5ft 8in) wide.
Level Change (Villiers Street)
There are steps to access this area/service.
There are 15+ steps to the area/service.
The lighting levels at the steps are bright.
The steps are clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.
Reception (Ticket Office)
The reception desk is 20m (22yd) from the front entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
The Ticket Office is accessed by turning immediately right as you enter the concourse from the main/accessible entrance.
The opening times of the Ticket Office are 04.30 - 01.05 Monday to Saturday and 06.45 - 01.05 on Sunday.
Reception (Information Desk)
The reception desk is 35m (38yd) from the front entrance.
There is level access to reception from the entrance.
The reception desk is low.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
The Information Desk is located in the centre of the concourse.
The opening times of the desk are 06.30 - 22.30 Monday to Saturday and 07.30 - 22.30 on Sunday.
Customers who require assistance should contact this desk.
Customers requiring assistance are advised that a more effective service can be provided with prior notification.
Inside Access (Station Concourse)
There is level access to the service.
The lighting levels are bright.
Train Station
There are 6 platform(s) at this station.
The station is staffed.
There are generally 10 member(s) of staff on duty.
There is an office to obtain help.
This office is located on the concourse.
There is a taxi rank.
The taxi rank is 10m (11yd) from the accessible entrance.
Announcements on platforms are both audio and visual.
Platforms 1 to 6 are accessible to a wheelchair user.
The taxi rank is located immediately to the left as you exit the main/accessible entrance.
The shop and services within the station are Boots, Flower Stand, Millies Cookies, Whistlestop, Tie Rank, Delice de France, Campden Food Co, Vodafone, Austin Reed, Upper Crust, WHSmith, M & S Simply Food, Bonapartes Bar, The Boadicea, Burger King and The Pasty Shop.
Platform
This information is for platform(s) 1-6.
The platform(s) which has/have level access is/are 1-6.
The platforms are located at the opposite side of the concourse to the main/accessible entrance.
It is necessary to pass through security barriers for access to these platforms.
The width of the gap between the barriers is 90cm.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
The adapted toilet is 9m (29ft 6in) from the accessible entrance.
The adapted toilet is located immediately beyond the main/accessible entrance on the left hand side.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is required for the adapted toilet.
The key is a radar key.
The key can be obtained from the Information Desk.
The door opens inwards.
The door is locked by a twist lock.
The dimensions of the adapted toilet are 210cm x 200cm (6ft 10in x 6ft 6in).
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 100cm (3ft 3in).
The tap type is lever.
There is not a functional emergency alarm available.
Disposal facilities are not available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 45cm (1ft 5in).
There is a hand dryer.
The hand dryer is placed higher than 100cm.
The hand dryer is 114cm (3ft 8in) high.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink is placed higher than 74cm.
The sink is 76cm (2ft 5in) high.
Colour contrast and lighting in adapted toilets
The contrast between the walls and floor is fair.
Lighting levels are bright.
Wall mounted and drop down rails are available.
There are baby changing facilities in the adapted toilet.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located on the left as you enter the main entrance.
The female toilets are 25m (27yd) from the accessible entrance.
Inside the venue, there is not level access to the female toilet.
Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located in the centre of the concourse.
The male toilets are 40m (44yd) from the accessible entrance.
Inside the venue, there is not level access to the male toilet.
Lighting levels are bright.
Additional Information
Staff do receive disability awareness training.
Registered assistance dogs are welcomed.
Staff are Text Relay aware.
