Disabled Access Guide for Liverpool Lime Street Station

The venue is situated within the centre of the town or city.

This venue is situated in Liverpool.

The venue is on a road with a steep gradient.

This venue does have its own car park.

The car park is at the front of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 4 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 4m x 5.3m (13ft 1in x 17ft 4in).

The nearest designated bay is 90m (98yd) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

The car park surface is tarmac.

There is a dropped kerb/non stepped access from the car park to the venue.

The dropped kerb does have tactile paving.

The car park does not have a height restriction barrier.

The short stay car park is accessed from Skelhorne Street.

There is not level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 160cm (5ft 2in) wide.

There are steps to access this area/service.

There are 15+ steps to the area/service.

The lighting levels at the steps are bright.

The steps are clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

There is not level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 180cm (5ft 10in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located leading up to the entrance.

The ramp or slope is steep.

The ramp or slope is permanent.

This information is for the entrance located on Lord Nelson Street.

There is level access to the service.

The main doors open (no doors).

The door opening is 160cm (5ft 2in) wide.

The reception desk is 8m (26ft 2in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

The Travel and Ticket Information Centre is located to the left hand side of the concourse as you enter the station from Lord Nelson Street.

There is level access to the service.

There is not a hearing assistance system.

The lighting levels are bright.

The photograph shows the main concourse.

There is a lift for public use.

The lift is located opposite the entrance to Platforms 1 to 6.

The lift is a standard lift.

The floors which are accessible by this lift are the Wirral Line platform from the concourse.

The lift is 48m (52yd) from the main entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.2m x 1.32m (3ft 11in x 4ft 3in).

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The lighting level in the lift is bright.

The lift does have Braille markings.

The lift does have tactile markings.

There are accessible toilets within this venue designated for public use.

Location of and access to accessible toilets

Features and dimensions of accessible toilets

Position of fixtures in accessible toilets

Colour contrast and lighting in accessible toilets

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female Toilets

The female toilets are located to the right as you enter from Lord Nelson Street.

The female toilets are 66m (72yd) from the main entrance.

Inside the venue, there is level access to the female toilet.

Lighting levels are bright.

Access to Standard Male Toilets

The male toilets are located to the right as you enter from Lord Nelson Street.

The male toilets are 8m (26ft 2in) from the main entrance.

Inside the venue, there is level access to the male toilet.

Lighting levels are bright.

Baby Change Facilities

Baby change facilities are not located within the standard toilet.

There are 9 platform(s) at this station.

The station is staffed.

There are generally 30 member(s) of staff on duty.

There is an office to obtain help.

This office is located left of the Lord Nelson Street entrance.

The train companies operating from within this station are Central Trains, Northern Rail, Virgin Trains and TransPennine Express.

There is a taxi rank.

The taxi rank is located to the left as you exit via Skelhorne Street.

The taxi rank is 7m (22ft 11in) from the main entrance.

Shops and services within the station include WH Smith, Boots, M & S Food, Costa Coffee, Coopers Bar, Burger King and Upper Crust.

Announcements on platforms are both audio and visual.

There is also level access via lift to the Merseyrail and Wirral Line.

This information is for platform(s) 1-9.

The platform(s) which has/have level access is/are 1-9.

There is level access to the platform(s).

There is not an adapted toilet.

Shops and services are only available on the main concourse.

Staff do receive disability awareness / equality training.

Documents are not available in Braille.

Documents can be requested in large print.

A member of staff trained in BSL skills is generally on duty.

Staff are trained to BSL level 2.

Staff are trained to take TypeTalk calls.

There is a mobility assistance buggy available. Ramps onto trains are available on all platforms.

For assistance please contact the relevant train operator:

Northern Rail: 0845 6008008

Virgin Trains: 0845 7443366

TransPennine Express: 0845 6001674

Central Trains: 0870 6096060