Local access information
across the country
Disabled Access Guide for Leighton Buzzard Customer Service Centre
Bossard House
West Street
Leighton Buzzard
Bedfordshire
LU7 1DA
Tel: 0300 300 8300
Email: customer.services@centralbedfordshire.gov.uk
Web: http://www.centralbedfordshire.gov.uk
Email us about this Venue
Find more venues in Central Bedfordshire Council
Introduction
The Customer Service Centre is located on the ground floor of Bossard House.
Opening Times
| Day | Opening Times |
|---|---|
| Monday | 08:30 - 12:00 |
| Monday | 12:30 - 16:30 |
| Tuesday | 08:30 - 12:00 |
| Tuesday | 12:30 - 16:30 |
| Wednesday | 08:30 - 12:00 |
| Wednesday | 12:30 - 16:30 |
| Thursday | 08:30 - 12:00 |
| Thursday | 12:30 - 16:30 |
| Friday | 08:30 - 12:00 |
| Friday | 12:30 - 16:30 |
| Saturday | Closed |
| Sunday | Closed |
Location
The venue is situated within the centre of the town.
This venue is situated in Leighton Buzzard.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Leighton Buzzard.
There is not a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
The car park is at the front of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 3 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.6m x 5.5m (11ft 9in x 18ft ).
The nearest designated bay is 3m (9ft 10in) from the main entrance.
The furthest designated bay is 10m (11yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
All visitors using the car park require a parking permit to park in the car park.
Alternatively, there is West Street Multi-Storey Car Park directly next to the venue.
Outside Access (Main Entrance)
This information is for the entrance located at the rear of the venue.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 115cm (3ft 9in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is not a level landing at the top of the ramp.
There is a 2cm threshold at the entrance.
Reception
The reception desk is 3m (9ft 10in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is high.
The desk has a lowered section.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a portable loop.
Staff are not trained to use the hearing system.
Inside Access
There is level access to the service.
This venue does not play background music.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 4m (13ft 1in) from the main entrance.
The accessible toilet is located ahead as you enter.
There is level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is required for the accessible toilet.
The key is a radar key.
The key can be obtained from reception.
The door opens outwards.
The door is locked by a locking handle.
The width of the accessible toilet door is 86cm (2ft 9in).
The door is heavy.
The dimensions of the accessible toilet are 144cm x 185cm (4ft 8in x 6ft ).
Floor manoeuvring space is not clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 75cm (2ft 5in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
It is tied up and out of reach (higher than 10cm (4in) from floor).
Disposal facilities are not available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 49cm (1ft 7in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is placed higher than 74cm.
The sink is 81cm (2ft 7in) high.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are not available.
Baby Change Facilities
Baby change facilities are not located within the venue.
Additional Information
Staff do not receive disability awareness / equality training.
Documents are not available in Braille.
Documents can be requested in large print.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
Staff are Text Relay aware.
