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Disabled Access Guide for Lee Valley Park Farms
Stubbins Hall Lane
Waltham Abbey
Essex
EN9 2EF
Tel: 01992 892 781
Email: farms@leevalleypark.org.uk
Web: http://www.visitleevalley.org.uk/
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Introduction
Lee Valley Park Farms contains Hayes Hill and Holyfield Hall Farms.
Hayes Hill Farm contains the visitor centre, orchard cafe, adventure playgrounds and a variety of animals.
Holyfield Hall Farm contains the dairy cows; with facilities including the calf nursery, milking barn and milking parlour.
There is tractor service between both farms which leaves from the main car park at Hayes Hill Farm.
Tractor & Trailer rides are weekends and school holidays only (2.30pm 3.45pm).
Throughout the school term a trailer ride is available Monday - Friday at 2.30pm.
Opening Times (13th February - 4th November)
| Day | Opening Times |
|---|---|
| Monday | 10:00 - 17:00 |
| Tuesday | 10:00 - 17:00 |
| Wednesday | 10:00 - 17:00 |
| Thursday | 10:00 - 17:00 |
| Friday | 10:00 - 17:00 |
| Saturday | 10:00 - 17:00 |
| Sunday | 10:00 - 17:00 |
Location
The venue is situated outside the centre of the town.
This venue is situated in Waltham Abbey.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Cheshunt.
There is not a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is free for all users.
The car park is at the front of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 2 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.6m x 6m (11ft 9in x 19ft 8in).
The nearest designated bay is 66m (72yd) from the main entrance.
The furthest designated bay is 72m (79yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the visitor centre.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 150cm (4ft 11in) wide.
The automatic door is operated by a push pad facility.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
There are steps to access this area/service.
The steps are located in front of the entrance.
There are 7 steps to the area/service.
The steps are clearly marked.
The steps are deep.
The last 3 steps have handrails on both sides.
The ramp is used to bypass the steps.
Reception
The reception desk is 6m (19ft 8in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk does not have a lowered section.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Inside Access (Visitor Centre)
There is level access to the service.
This venue does not play background music.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
Inside Access (Hayes Hill Farm)
There is not level access to the service.
Motorised scooters are allowed in public parts of the venue.
The farm site contains various buildings..
Access to the World Beneath Your Feet building is via an easy ramp.
Access to the Activity Room is via 1 deep step.
Access to the Bundle Barn is via an easy slope.
There is a new toboggan run located within the Alpine Adventure Zone.
Level Change (Hayes Hill Farm)
There are paths running throughout the farm.
The paths have varying easy and moderate slopes in places.
The paths vary between tarmac, concrete, rubber matting and grassed areas.
There are some new paths at the top of the farm.
The surface of the paths is rubber matting.
Inside Access (Holyfield Hall Farm)
There is level access to the service.
Motorised scooters are allowed in public parts of the venue.
Restaurant / Bar (Orchard Cafe)
Once inside, there is level access to the service.
Food or drinks are ordered from the service counter.
Food or drinks can be brought to the table.
There is not a lowered section at the service counter.
There is ample room for a wheelchair user to manoeuvre.
No tables are permanently fixed.
No chairs are permanently fixed.
No chairs have armrests.
The nearest table is 13m (14yd) from the main entrance.
The distance between the floor and the lowest dining table is 70cm (2ft 3in).
The distance between the floor and the highest dining table is 70cm (2ft 3in).
Menus are wall only.
Menus are not available in Braille.
Menus are not available in large print.
Picture menus are not available.
Menus are clearly written.
Menus are presented in contrasting colours.
The type of food served here is hot and cold meals and snacks.
Accessible Toilet (Main Entrance)
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 33m (36yd) from the main entrance.
The accessible toilet is located in front of the entrance.
There is not level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the accessible toilet door is 85cm (2ft 9in).
The door is light.
The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 2in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 70cm (2ft 3in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 45cm (1ft 5in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
Baby Change Facilities
The baby change facilities are located in the adapted toilet.
The height of the baby change table once extended is 90cm (2ft 11in).
Level Change (Main Entrance Adapted Toilet)
There is a ramp or slope to access this area/service.
The ramp or slope is located between the car park and the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
Accessible Toilet (Hayes Hill Farm)
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 38m (41yd) from the main entrance.
The accessible toilet is located within the farm site.
There is not level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a sliding bolt.
The width of the accessible toilet door is 90cm (2ft 11in).
The door is light.
The dimensions of the accessible toilet are 240cm x 280cm (7ft 10in x 9ft 2in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 170cm (5ft 6in).
There is a dropdown rail on the transfer side.
There is not a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are not mirrors in the accessible toilet.
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is not placed higher than 100cm.
There is not a toilet roll holder.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is poor.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
Accessible Toilet (Holyfield Hall Farm)
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 90m (98yd) from the tractor stop.
The accessible toilet is located at the rear of the farm.
There is level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a locking handle.
The width of the accessible toilet door is 88cm (2ft 10in).
The door is light.
The dimensions of the accessible toilet are 180cm x 250cm (5ft 10in x 8ft 2in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 110cm (3ft 7in).
There is a dropdown rail on the transfer side.
There is not a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
It is out of reach (higher than 10cm (4in) from floor).
Disposal facilities are not available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on the right.
There is a shelf within the accessible toilet.
The shelf is higher than 100cm (3ft 3in).
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 45cm (1ft 5in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is placed higher than 100cm.
The hand dryer is 110cm (3ft 7in) high.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
Baby Change Facilities
The baby change facilities are located in the adapted toilet.
The height of the baby change table once extended is 90cm (2ft 11in).
There is an identical adapted toilet next door, except the lateral transfer is to the right and there is no baby change.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located through the visitor centre.
The female toilets are 15m (16yd) from the main entrance.
Inside the venue, there is not level access to the female toilet.
Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located through the visitor centre.
The male toilets are 12m (13yd) from the main entrance.
Inside the venue, there is not level access to the male toilet.
Lighting levels are bright.
Level Change (Standard Toilets)
There are steps to access this area/service.
The steps are located in front of the entrance.
There are 1 steps to the area/service.
The steps are not clearly marked.
The steps are medium.
Additional Information
Staff do receive disability awareness / equality training.
Documents can be requested in Braille.
Documents can be requested in large print.
A member of staff trained in BSL skills is not generally on duty.
Staff are Text Relay aware.
Plastic cups are available.
Plastic cutlery is available.
Drinking straws are available on request.
The photographs show the new toboggan run.
