Disabled Access Guide for Lancashire Cardiac Centre

Services/facilities within the building include a coffee shop, Cardiac Day Case Ward, Cardiac Investigation Unit, The Lancashire Suite, Prayer Room, Coronary Care Unit and Wards 37, 38 and 39.

Lancashire Cardiac Centre is located off Whinney Heys Road in Area 12.

The venue is situated outside the centre of the town.

This venue is situated in Blackpool.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Blackpool North.

There is a bus stop within 150m (164yds) of the venue.

There is not a tram stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is not free for all users.

Parking is free for Blue Badge holders.

The car park is at the front of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 2 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.5m x 5.9m (11ft 5in x 19ft 4in).

The nearest designated bay is 6m (19ft 8in) from the main entrance.

The furthest designated bay is 8m (26ft 2in) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

The car park surface is tarmac.

There is a dropped kerb/non stepped access from the car park to the venue.

The dropped kerb does not have tactile paving.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is a designated drop off point.

The drop off point is located in front of the main entrance.

There is a dropped kerb from the drop off point.

There is not tactile paving on the dropped kerb.

Further details of travel routes and site car parking may be obtained from the Blackpool Fylde & Wyre Hospitals NHS Foundation Trust Website here:- www.bfwh.nhs.uk/departments/travel/parking.asp

This information is for the entrance located off Whinney Heys Road.

There is not level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 188cm (6ft 2in) wide.

There is a second set of doors.

The doors open automatically.

The doors are double width.

The door opening is 188cm (6ft 2in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located in front of the entrance.

The ramp or slope is easy.

The ramp or slope is permanent.

There is not a level landing at the top of the ramp.

The desk is 5m (16ft 4in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is low.

The desk is not generally staffed.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

There is a touchscreen.

The touchscreen is at a suitable height for a wheelchair user.

There is not a prescription box.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

There is level access once inside the venue.

There is not a hearing assistance system.

The lighting levels are varied.

Motorised scooters are allowed in public parts of the venue.

Customers cannot charge scooters or wheelchairs at the venue.

Route finding signage is available.

The type of flooring in walkways and corridors is vinyl.

There is a waiting room / area.

The waiting room / area is 6m (19ft 8in) from the main entrance.

There is level access into the waiting room / area.

There are not doors into the waiting room / area.

The type of flooring is vinyl.

There is room for a wheelchair user to manoeuvre.

No chairs are permanently fixed.

No tables are permanently fixed.

All chairs have armrests.

Lighting levels are bright.

The room does not have background music playing.

There is no television.

There is space for an assistance dog to rest.

There are no vending machines.

There is no children's play area.

The floors which are accessible by stairs are G-1-2.

There are 15+ steps between floors.

The lighting level is bright.

The steps are clearly marked.

The steps are deep.

The steps do have handrails.

The steps have a handrail on both sides.

There is a landing.

There is a lift for public use.

The lift is located on the left as you enter, along the corridor.

The lift is a standard lift.

The floors which are accessible by this lift are G-1-2.

The lift is 20m (22yd) from the main entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.4m x 2.55m (4ft 7in x 8ft 4in).

The clear door width is 118cm.

There are not separate entry and exit doors in the lift.

There is not a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The controls for the lift are within reach for a wheelchair user.

The lighting level in the lift is bright.

The lift does not have Braille markings.

The lift does have tactile markings.

There are accessible toilets within this venue designated for public use.

Location of and access to accessible toilets

Features and dimensions of accessible toilets

Position of fixtures in accessible toilets

Colour contrast and lighting in accessible toilets

Baby change facilities are located within the venue.

The baby change facilities are located within the adapted toilet.

The height of the baby change table once extended is 108cm (3ft 6in).

Inside the venue, there is level access to the baby change facility.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female and Male Toilets

The female and male toilets are located on the right as you enter the building.

The female and male toilets are 7m (22ft 11in) from the main entrance.

Inside the venue, there is level access to the female and male toilet.

Lighting levels are bright.

Staff do receive disability awareness training.

Some Deaf Awareness training is covered in the Equality and Diversity training which staff receive.

Documentation can be provided in different formats on request.

The different formats available include large print on request, different languages (via interpreters) and audio-cassette.

Blackpool, Fylde and Wyre Hospitals can provide interpreters on request.

Interpreters can be requested by contacting the Appointments Manager for that department or the Patient Advice and Liason Service (PALS) who will be able to provide a list of interpreters in the area.

PALS can provide advice and support for requesting documents or interpreters. They can be contacted by calling 01253 655589, by fax: 01253 655590, by email: pals@bfwhospitals.nhs.uk or by visiting their office in the main corridor of Area 1.

Registered assistance dogs are welcomed in the hospital but this does not extend to the ward areas.

Switchboard staff are Type Talk aware.

The switchboard number is 01253 300000.

Help with luggage is available for inpatients.

Volunteers are located by most major entrances and can provide help and assistance.

There is an information help desk located on the main corridor just inside Woodlands Entrance.

Mobility aids available in the hospital include mobile hoists, hoist slings, wheelchairs, tri wheel walkers, shower chairs, bath hoists, commodes, walking sticks, walking frames, adjustable beds and crutches.

There is no charge for mobility aids.

To obtain mobility aids please contact a nurse/doctor.

Portable hearing loops are available in some departments of the hospital.

To find out if a portable hearing loop can be provided please contact the department.

Children are welcome in all departments of the hospital but, in some departments, must be accompanied by an adult.