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Disabled Access Guide for Kingston Station
Wood Street
Kingston upon Thames
Surrey
KT1 1UJ
Tel: 0845 6000 650
Fax: 023 8072 8187
Textphone: 0800 692 0792
Email: customerrelations@swtrains.co.uk
Web: http://www.southwesttrains.co.uk
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Location
The venue is situated within the centre of the town or city.
This venue is situated in Kingston upon Thames.
The venue is not on a road with a steep gradient.
Parking
This venue does not have its own car park.
On street marked Blue Badge bays are not available.
The convenient drop off point is located on Wood Street
There is designated parking for blue badge holders restricted to 30 minutes on Wood Street.
Outside Access (Main Entrance)
This information is for the entrance located on Wood Street.
There is level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 200cm (6ft 6in) wide.
There are 3 sets of doors available at this entrance.
Outside Access (Richmond Road Entrance)
There is level access to the service.
The main doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 175cm (5ft 8in) wide.
Reception (Ticket Desk)
The reception desk is 20m (22yd) from the front entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
The ticket desk is open Monday to Saturday 06.40 - 20.30 and Sunday 08.30 - 18.00.
Inside Access (Station Concourse)
There is level access to the service.
This venue does not play background music.
The lighting levels are bright.
Lift
There is a lift for public use.
The lift is a standard lift.
The lift is 20m (22yd) from the accessible entrance.
Staff do need to be notified for use of the lift.
Train Station
There are 3 platform(s) at this station.
The station is staffed.
There are generally 2 member(s) of staff on duty.
There is an office to obtain help.
This office is located between Platforms 1 and 2.
The train companies operating from within this station are Southwest Trains.
There is a taxi rank.
The taxi rank is located adjacent to the station car park.
The taxi rank is 30m (33yd) from the accessible entrance.
Announcements on platforms are both audio and visual.
Platforms 1, 2 and 3 are accessible to a wheelchair user.
Shops or services within the station are a shoe repair shop, a newsagents and a barber shop.
There are help points fitted with induction loops situated on all platforms.
Platform (1 and 2)
This information is for platform(s) 1-2.
The platform(s) accessed by lift is/are 1-2.
Platform (3)
This information is for platform(s) 3.
The platform(s) accessed by ramp / slope is/are 3.
The ramp leading to Platform 3 may be too steep for some wheelchair users or passengers with mobility impairments.
Staff are able to assist passengers on the ramp leading to Platform 3.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is for the sole use of disabled people.
The accessible toilet is 40m (44yd) from the accessible entrance.
The accessible toilet is located on Platform 2.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is required for the accessible toilet.
The key is a radar key.
The key can be obtained from a member of staff.
The door opens outwards.
The door is locked by a locking handle.
The dimensions of the accessible toilet are 230cm x 200cm (7ft 6in x 6ft 6in).
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 165cm (5ft 4in).
Disposal facilities are available in the cubicle.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 45cm (1ft 5in).
There is a hand dryer.
The hand dryer is placed higher than 100cm.
The hand dryer is 106cm (3ft 5in) high.
There is a toilet roll holder.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink is placed higher than 74cm.
The sink is 75cm (2ft 5in) high.
Colour contrast and lighting in accessible toilets
The contrast between the walls and floor is fair.
Wall mounted and drop down rails are available.
There are baby changing facilities in the adapted toilet.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located on Platform 2.
The female toilets are 40m (44yd) from the accessible entrance.
Inside the venue, there is not level access to the female toilet.
Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located on Platform 2.
The male toilets are 40m (44yd) from the accessible entrance.
Inside the venue, there is level access to the male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are not located within the standard toilet.
Additional Information
Staff do receive disability awareness / equality training.
Documents can be requested in Braille.
Documents can be requested in large print.
A member of staff trained in BSL skills is not generally on duty.
Staff are trained to take TypeTalk calls.
