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Disabled Access Guide for Kidbrooke Station
Upside Approach Road
Kidbrooke
Greenwich
London
SE3 9PL
Tel: 0845 000 2222
Fax: 0845 678 6976
Web: http://www.southeasternrailway.co.uk
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Location
The venue is situated within the centre of the area.
This venue is situated in Kidbrooke.
The venue is not on a road with a steep gradient.
There is a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is not free for all users.
Parking is free for Blue Badge holders.
The car park is at the front of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do need to be booked in advance.
There are 2 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3m x 6.5m (9ft 10in x 21ft 3in).
The nearest designated bay is 2m (6ft 6in) from the ticket office entrance.
The furthest designated bay is 6m (19ft 8in) from the ticket office entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are dropped kerbs.
The car park surface is tarmac.
There is a dropped kerb/non stepped access from the car park to the venue.
The dropped kerb does have tactile paving.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Outside Access (Ticket Office)
This information is for the entrance located on the car park.
There is level access to the service.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 80cm (2ft 7in) wide.
Outside Access (Platform 1)
This information is for the entrance located on the car park.
There is level access to the service.
The main doors open towards you (pull).
The doors are single width.
The doors are permanently held open.
The door opening is 127cm (4ft 2in) wide.
Outside Access (Platform 2)
This information is for the entrance located on Henley Cross.
There is not level access to the service.
The main doors open towards you (pull).
The doors are single width.
The doors are heavy.
The door opening is 130cm (4ft 3in) wide.
Level Change (Platform 2)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
There is not a level landing at the top of the ramp.
Reception (Ticket Office)
The reception desk is 4m (13ft 1in) from the ticket office entrance.
There is level access to reception from the entrance.
The reception desk is high.
The desk does not have a lowered section.
Lighting levels are medium.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
| Day | Opening Times (Ticket Office) |
|---|---|
| Monday | 06:10 - 19:30 |
| Tuesday | 06:10 - 19:30 |
| Wednesday | 06:10 - 19:30 |
| Thursday | 06:10 - 19:30 |
| Friday | 06:10 - 19:30 |
| Saturday | 06:40 - 19:30 |
| Sunday | 09:00 - 14:40 |
Inside Access
There is level access to the service.
The lighting levels are varied.
Motorised scooters are allowed in public parts of the venue.
Customers cannot charge scooters or wheelchairs at the venue.
Level Change (Between Platforms)
There are steps to access this area/service.
The steps are located to the right as you exit the ticket office.
There are 15+ steps to the area/service.
The steps are clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.
Train Station
There are 2 platform(s) at this station.
The station is staffed.
There are generally 1 member(s) of staff on duty.
The station is not staffed between 19:15 - 06:00.
There is not an office to obtain help.
There is a ticket office.
The ticket office is located on Platform 1.
The ticket office is 4m (13ft 1in) from the ticket office entrance.
The train companies operating from within this station are South Eastern.
There is not a taxi rank.
Announcements on platforms are both audio and visual.
There is not a wheelchair available to borrow.
Platform
This information is for platform(s) 1-2.
The platform(s) which has/have level access is/are 1.
The platform(s) accessed by ramp / slope is/are 2.
The platform(s) which can be accessed by either level access/ramps/lifts/stairclimber from inside the station is/are 1.
The platform(s) which can be accessed by using alternative outside access entrances only is/are 2.
The photograph on the left shows Platform 2.
The photograph on the right shows Platform 1.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is Braille signage on or near the toilet door.
There is tactile signage on or near the toilet door.
There is pictorial signage on or near the toilet door.
The accessible toilet is 27m (29yd) from the Platform 1 entrance.
The accessible toilet is located on Platform 1.
There is not level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a locking handle.
The width of the accessible toilet door is 95cm (3ft 1in).
The door is light.
The dimensions of the accessible toilet are 150cm x 218cm (4ft 11in x 7ft 1in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 81cm (2ft 7in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is push.
There is a mixer tap.
There is not a functional emergency alarm available.
It is out of reach (higher than 10cm (4in) from floor).
Disposal facilities are not available in the cubicle.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 43cm (1ft 4in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is poor.
The contrast between the external door and wall is poor.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is poor.
Lighting levels are medium.
The adapted toilet also serves as a standard unisex toilet.
The toilet door is remotely unlocked from the ticket office.
The photograph on the right shows the intercom that is used to request access.
Level Change (Toilet)
There is a ramp or slope to access this area/service.
The ramp or slope is located to the right of the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are not available.
Baby Change Facilities
Baby change facilities are not located within the venue.
Additional Information
Staff do receive disability awareness / equality training.
Documents can be requested in Braille.
Documents can be requested in large print.
A member of staff trained in BSL skills is not generally on duty.
Staff are not Text Relay aware.
The photograph shows one of the help points.
