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Disabled Access Guide for Kenton Customer Service Centre
Kenton Centre
Hillsview Avenue
Kenton
Newcastle upon Tyne
NE3 3QJ
Tel: 0191 2328520
Email: csc@newcastle.gov.uk
Web: http://www.newcastle.gov.uk
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Opening Times
| Day | Opening Times |
|---|---|
| Monday | 08:30 - 16:30 |
| Tuesday | 08:30 - 16:30 |
| Wednesday | 08:30 - 16:30 |
| Thursday | 08:30 - 16:30 |
| Friday | 08:30 - 16:30 |
| Saturday | Closed |
| Sunday | Closed |
Location
The venue is situated outside the centre of the city.
This venue is situated in Newcastle upon Tyne.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Newcastle.
There is a bus stop within 150m (164yds) of the venue.
The nearest Metro station is Fawdon.
The Kenton Customer Service Centre is located within the same building as the Kenton Library, and shares the same toilet facilities.
Parking
This venue does not have its own car park.
There is a car park for public use within 200m (approx).
The car park is located off Halewood Avenue.
On street marked Blue Badge bays are available.
The dimensions of the on street marked Blue Badge parking bays are 1.2m x 6.05m (3ft 11in x 19ft 10in).
On street Blue Badge parking is located on Hillsview Avenue.
Clearly signed and/or standard on street marked bays are not available.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the venue.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 150cm (4ft 11in) wide.
There is a second set of doors.
The doors open automatically.
The doors are double width.
The door opening is 150cm (4ft 11in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading to the entrance from the road.
The ramp or slope is moderate.
The ramp or slope is permanent.
The width of the ramp or slope is 140cm (4ft 7in).
There are steps to access this area/service.
There are 5 steps to the area/service.
The steps are not clearly marked.
The steps are deep.
The steps do have handrails.
The handrails are on both sides.
The ramp is used to bypass the steps.
Outside Access (Rear Entrance)
This information is for the entrance located at the rear of the venue.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 180cm (5ft 10in) wide.
There is a second set of doors.
The doors open automatically.
The doors are double width.
The door opening is 180cm (5ft 10in) wide.
Level Change (Rear Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading to the entrance from the car park.
The ramp or slope is moderate.
The ramp or slope is permanent.
The width of the ramp or slope is 160cm (5ft 2in).
There are steps to access this area/service.
There are 7 steps to the area/service.
The steps are clearly marked.
The steps are deep.
The steps do have handrails.
The handrails are on the left going up.
The ramp is used to bypass the steps.
To exit via this entrance, the automatic doors are push pad operated.
Reception (Customer Enquiries)
The reception desk is 10m (11yd) from the main entrance.
There is level access to reception from the entrance.
The reception desk is high.
The desk has a lowered section.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a portable loop.
Staff are trained to use the hearing system.
There are also Payment Point counters opposite the customer enquiries desks with lowered counters and hearing assistance.
Inside Access
There is level access to the service.
There is a hearing assistance system.
The system is a fixed loop.
Staff are trained to use the hearing assistance system.
This venue does not play background music.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
There are 8 interview rooms available in the centre.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is for the sole use of disabled people.
There is tactile signage on or near the toilet door.
There is pictorial signage on or near the toilet door.
The adapted toilet is 10m (11yd) from the main entrance.
The adapted toilet is located on the left as you enter via the main entrance.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is required for the adapted toilet.
The key is a radar key.
The key can be obtained from the reception.
The door opens outwards.
The door is locked by a locking handle.
The width of the adapted toilet door is 83cm (2ft 8in).
The door is light.
The dimensions of the adapted toilet are 160cm x 220cm (5ft 2in x 7ft 2in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 90cm (2ft 11in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
It is out of reach (higher than 10cm (4in) from floor).
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 45cm (1ft 5in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 110cm (3ft 7in) high.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is placed higher than 74cm.
The sink is 75cm (2ft 5in) high.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
Baby Change Facilities
The baby change facilities are located in the adapted toilet.
The height of the baby change table once extended is 102cm (3ft 4in).
Inside the venue, there is level access to the baby change facility.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located by the rear entarnce.
The female toilets are 16m (17yd) from the main entrance.
Inside the venue, there is level access to the female toilet.
Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located by the rear entarnce.
The male toilets are 16m (17yd) from the main entrance.
Inside the venue, there is level access to the male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are located within the standard toilet.
Additional Information
Staff do receive disability awareness training.
Documents can be requested in Braille.
Documents are available in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
The photograph shows the ramp leading to the Kenton Centre from the public car park. Staff are trained to take TypeTalk calls.
