Disabled Access Guide for Island Gardens DLR Station

The venue is situated within the centre of the town or city.

This venue is situated in Cubitt Town.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Maze Hill.

This venue does not have its own car park.

On street marked Blue Badge bays are not available.

There is not level access to the service.

The main doors open (no doors).

There is a ramp or slope to access this area/service.

The ramp or slope is located directly in front of the entrance.

The ramp or slope is easy.

The ramp or slope is permanent.

The reception desk is 13m (14yd) from the front entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

Lighting levels are bright.

There is not a hearing assistance system.

There is level access to the service.

There is not a hearing assistance system.

This venue does not play background music.

The lighting levels are bright.

There are 15+ steps between floors.

The lighting level is bright.

The steps are clearly marked.

The steps are medium height.

The steps do have handrails.

There is a landing.

These steps are used to access Platform 1 and 2 from the main concourse.

There is a lift for public use.

The lift is located to the left of the office as you enter the station.

The lift is a standard lift.

The floors which are accessible by this lift are Main Concourse - Platforms.

The lift is 18m (20yd) from the accessible entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.3m x 0.9m (4ft 3in x 2ft 11in).

There is not a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The lighting level in the lift is low.

The lift does have Braille markings.

The lift does have tactile markings.

There are 2 platform(s) at this station.

The station is staffed.

There are generally 2 member(s) of staff on duty.

There is an office to obtain help.

This office is located on the main concourse.

The train companies operating from within this station are Docklands Light Railway.

There is not a taxi rank.

Announcements on platforms are visual.

Platforms 1 and 2 are accessible to a wheelchair user.

There is not a ticket office at this station.

Tickets can be bought from the automated ticket machines on the main concourse.

The platform(s) which can be accessed by either level access/ramps/lifts/stairclimber from inside the station is/are 1-2.

There is not an adapted toilet.

There are emergency alarm points on the platforms.

Staff do receive disability awareness / equality training.

Documents can be requested in Braille.

Documents can be requested in large print.

Staff are Text Relay aware.