Disabled Access Guide for Hounslow Station

The opening times are dependent on train times.

The assisted travel phone number is is 0800 5282 100.

The venue is situated outside the centre of the town.

This venue is situated in Hounslow.

The venue is not on a road with a steep gradient.

There is a bus stop within 150m (164yds) of the venue.

The nearest underground station is Hounslow Central.

This venue does have its own car park.

Parking is not free for all users.

Parking is not free for Blue Badge holders.

The car park is at the front of the venue.

The car park type is open air/surface.

There is 1 designated parking bay within the car park.

The dimensions of the designated parking bay(s) are 3m x 4.3m (9ft 10in x 14ft 1in).

The nearest designated bay is 8m (26ft 2in) from the platform 1 entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are dropped kerbs.

The car park surface is tarmac.

There is a dropped kerb/non stepped access from the car park to the venue.

The dropped kerb does have tactile paving.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

This information is for the entrance located on Platform 1.

There is not level access to the service.

The main doors open towards you (pull).

The doors are single width.

The doors are permanently held open.

The door opening is 180cm (5ft 10in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located just after the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

There is level access to the service.

The main doors open (no doors).

The door opening is 201cm (6ft 7in) wide.

This information is for the entrance located on Platform 1.

There is level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 106cm (3ft 5in) wide.

The reception desk is 2m (6ft 6in) from the ticket office entrance.

There is level access to reception from the entrance.

The reception desk is low.

Lighting levels are medium.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

There is level access to the service.

The lighting levels are bright.

Motorised scooters are allowed in public parts of the venue.

Customers cannot charge scooters or wheelchairs at the venue.

There are 2 platform(s) at this station.

The station is staffed.

There is not an office to obtain help.

There is a ticket office.

The ticket office is located on Platform 1.

The ticket office is 2m (6ft 6in) from the Platform 1 entrance.

The train companies operating from within this station are South West Trains.

Announcements on platforms are both audio and visual.

Platforms which have tactile markings at the platform edge are 1-2.

Adapted toilets are not located on the platform(s).

Adapted toilets are not located on the main station concourse.

There is not a wheelchair available to borrow.

This information is for platform(s) 1-2.

The platform(s) which has/have level access is/are 2.

The platform(s) accessed by ramp / slope is/are 1.

There are steps to access this area/service.

There are 15+ steps to the area/service.

The steps are clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

There are no accessible toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are not available.

Staff do receive disability awareness / equality training.

A member of staff trained in BSL skills is not generally on duty.

This service cannot be requested.

Staff are not Text Relay aware.

Braille, audio, tactile and large print documents can be requested by contacting the South West Trains assisted travel team.