Disabled Access Guide for Hither Green Station

The venue is situated within the centre of the town or city.

This venue is situated in Hither Green.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Hither Green.

This venue does not have its own car park.

There is not level access to the service.

The main doors open towards you (pull).

The doors are double width.

The doors are light.

The door opening is 330cm (10ft 9in) wide.

The main doors are gates that are held open.

There is a ramp or slope to access this area/service.

The ramp or slope is located at the entrance to the station.

The ramp or slope is steep.

The ramp or slope is permanent.

The width of the ramp or slope is 240cm (7ft 10in).

The reception desk is 15m (16yd) from the front entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

The ticket office is open Monday to Friday 06:10 - 20:00, Saturday 06:10 - 19:30 & Sunday 08:10 - 19:40.

There are 6 platform(s) at this station.

The station is staffed.

There are generally 2 member(s) of staff on duty.

There is an office to obtain help.

This office is located on platform 5 (supervisors office).

The train companies operating from within this station are South Eastern.

There is not a taxi rank.

Announcements on platforms are both audio and visual.

Platforms 4 and 5 are accessible to a wheelchair user.

This information is for platform(s) 1-6.

The platform(s) accessed by ramp / slope is/are 4, 5.

The platform(s) accessed by steps only is/are 1, 2, 3, 6.

There are 15+ steps.

The steps are well lit.

The steps are medium height.

The steps have handrails.

The steps have handrails on on both sides going up.

The steps are clearly marked.

The ramp is easy.

The ramp is permanent.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female Toilets

The female toilets are located on Platform 4.

The female toilets are 20m (22yd) from the accessible entrance.

Inside the venue, there is level access to the female toilet.

Lighting levels are bright.

Access to Standard Male Toilets

The male toilets are located on Platform 5.

The male toilets are 20m (22yd) from the accessible entrance.

Inside the venue, there is level access to the male toilet.

Lighting levels are bright.

Baby Change Facilities

Baby change facilities are not located within the standard toilet.

Staff do receive disability awareness / equality training.

Documents are not available in Braille.

Documents can be requested in large print.

Staff are Text Relay aware.