Disabled Access Guide for Highams Park Station

The venue is situated within the centre of the area.

This venue is situated in Highams Park.

The venue is not on a road with a steep gradient.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is not free for all users.

Parking is free for Blue Badge holders.

The car park is at the front of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 2 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 4.7m x 5m (15ft 5in x 16ft 4in).

The nearest designated bay is 7m (22ft 11in) from the main entrance.

The furthest designated bay is 15m (16yd) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are uneven surfaces.

The car park surface is tarmac.

There is a dropped kerb/non stepped access from the car park to the venue.

The dropped kerb does not have tactile paving.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

This information is for the entrance located at the front of the station.

There is level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 132cm (4ft 3in) wide.

There is a second set of doors.

The doors open towards you (pull).

The doors are double width.

The doors are heavy.

The door opening is 132cm (4ft 3in) wide.

The reception desk is 5m (16ft 4in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

The desk does not have a lowered section.

Lighting levels are medium.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

There is level access to the service.

Motorised scooters are allowed in public parts of the venue.

There are 2 platform(s) at this station.

The station is staffed.

There are generally 2 member(s) of staff on duty.

The station is not staffed between 20:00 - 06:00.

There is not an office to obtain help.

There is a ticket office.

The ticket office is located on the left as you enter, next to Platform 1.

The ticket office is 5m (16ft 4in) from the main entrance.

The train companies operating from within this station are National Express.

There is not a taxi rank.

Announcements on platforms are both audio and visual.

Platforms which have tactile markings at the platform edge are 2.

Adapted toilets are not located on the platform(s).

Adapted toilets are not located on the main station concourse.

There is not a wheelchair available to borrow.

There is a portable ramp available to access the trains.

This information is for platform(s) 1-2.

The platform(s) which has/have level access is/are 1.

The platform(s) accessed by steps only is/are 2.

There are steps to access this area/service.

The steps are located on the bridge leading from Platform 1.

There are 15+ steps to the area/service.

The steps are clearly marked.

The steps are deep.

The steps do have handrails.

The handrails are on both sides.

There are no accessible toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are not available.

Baby Change Facilities

Baby change facilities are not located within the venue.

Staff do not receive disability awareness / equality training.

Documents are not available in Braille.

Documents are not available in large print.

A member of staff trained in BSL skills is not generally on duty.

This service cannot be requested.