Disabled Access Guide for Heron Quays DLR Station

The venue is situated within the centre of the town or city.

This venue is situated in Canary Wharf.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Limehouse.

This venue does not have its own car park.

On street marked Blue Badge bays are not available.

There is level access to the service.

The main doors open (no doors).

There is level access to the service.

There is not a hearing assistance system.

This venue does not play background music.

The lighting levels are bright.

The photograph shows one of the escalators which give access to and from the platforms.

There are 15+ steps between floors.

The lighting level is bright.

The steps are clearly marked.

The steps are medium height.

The steps do have handrails.

The steps have a handrail on both sides.

There is a landing.

These steps are used to access platforms 1 and 2 from the main concourse.

There is a lift for public use.

The lift is located to the left as you enter the main concourse.

The lift is a standard lift.

The floors which are accessible by this lift are Main Concourse - Platform 1.

The lift is 36m (39yd) from the accessible entrance.

The dimensions of the lift are 1.48m x 0.96m (4ft 10in x 3ft 1in).

There is not a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The lighting level in the lift is bright.

The lift does have Braille markings.

The lift does have tactile markings.

There is a lift for public use.

The lift is located to the right as you enter the main concourse.

The lift is a standard lift.

The floors which are accessible by this lift are Main Concourse - Platform 2.

The lift is 34m (37yd) from the accessible entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.48m x 0.96m (4ft 10in x 3ft 1in).

There is not a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The lighting level in the lift is bright.

The lift does have Braille markings.

The lift does have tactile markings.

There are 2 platform(s) at this station.

The station is not staffed.

There is not an office to obtain help.

The train companies operating from within this station are Docklands Light Railway.

There is a taxi rank.

The taxi rank is located directly in front of the station entrance.

The taxi rank is 9m (29ft 6in) from the accessible entrance.

Announcements on platforms are visual.

Platforms 1 and 2 are accessible to a wheelchair user.

There are 2 automated ticket machines on the main concourse.

The platform(s) which can be accessed by either level access/ramps/lifts/stairclimber from inside the station is/are 1-2.

There is not an adapted toilet.

There is an intercom help point on the platforms.

Staff do receive disability awareness / equality training.

Documents can be requested in Braille.

Documents can be requested in large print.

Staff are Text Relay aware.