Disabled Access Guide for The Helix

Services/facilities within the building include Mahony Hall, The Theatre, The Space and a Cafe Bar.

These are the standard opening times for Box Office.

Please contact the Cafe for specific opening times.

On performance days, both also open 2 hours before the performance starts, and close 30 minutes after the start of the performance.

The cafe bar also opens during intervals.

The venue is situated within the centre of the campus.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Drumcondra.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is not free for all users.

The car park is opposite the main entrance.

The car park type is multi-storey.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 10+ designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.5m x 5m (11ft 5in x 16ft 4in).

The nearest designated bay is 91m (99yd) from the main entrance.

The furthest designated bay is 103m (112yd) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are slopes/ramps.

The car park surface is tarmac.

The patron does not have to cross a road.

The car park does have a height restriction barrier.

The maximum height is 2.05m (6ft 8in).

There is a designated drop off point.

The drop off point is located to the right of the venue as you face it.

There is a dropped kerb from the drop off point.

There is not tactile paving on the dropped kerb.

The details here are for Dublin City University Campus Car Park 1, located opposite the venue.

Visitors to the Helix can use this car park.

€4 exit passes are also available for convenience. This will help to avoid queues at the pay machine on a busy night.

There is an underpass leading from level 0 of the car park to a lift leading up to the entrance.

There is a lift for public use.

The lift is located in the foyer of the car park building.

The lift is a standard lift.

The floors which are accessible by this lift are levels 0-1A-2A-3A-4A-5A.

The lift is 24m (26yd) from the nearest designated bay.

The dimensions of the lift are 1.46m x 1.33m (4ft 9in x 4ft 4in).

The clear door width is 90cm.

There are not separate entry and exit doors in the lift.

There is a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does not have an audible announcer.

The controls for the lift are within reach for a wheelchair user.

The lighting level in the lift is low.

The lift does have Braille markings.

The lift does not have tactile markings.

There is a ramp or slope to access this area/service.

The ramp or slope is located in the underpass between the car park and venue.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is a lift for public use.

The lift is located to the right of the venue as you face it.

The lift is a standard lift.

The floors which are accessible by this lift are levels 0-G.

The lift is 8m (26ft 2in) from the main entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1m x 1.32m (3ft 3in x 4ft 3in).

The clear door width is 79cm.

There are not separate entry and exit doors in the lift.

There is a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does not have an audible announcer.

The controls for the lift are within reach for a wheelchair user.

The lighting level in the lift is medium.

The lift does not have Braille markings.

The lift does have tactile markings.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The main doors open both ways.

The doors are single width.

The doors are heavy.

The door opening is 93cm (3ft ) wide.

There is a second set of doors.

The doors open both ways.

The doors are single width.

The doors are heavy.

The door opening is 93cm (3ft ) wide.

There are also heavy, double doors, 166 cm wide, available at this entrance. These only open towards you.

There is a ramp or slope to access this area/service.

The ramp or slope is located in front of the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is not a level landing at the top of the ramp.

The ramp has a handrail available on the right hand side going up for most of it.

The reception desk is 17m (18yd) from the main entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

The desk does not have a lowered section.

Lighting levels are medium.

There is a hearing assistance system.

The hearing system is infrared.

Staff are trained to use the hearing system.

There is level access to the service.

There is a hearing assistance system.

The system is infrared.

Staff are trained to use the hearing assistance system.

This venue does play background music.

Music is played in the cafe bar area.

The lighting levels are adjustable.

Motorised scooters are allowed in public parts of the venue.

Customers cannot charge scooters or wheelchairs at the venue.

The floors which are accessible by stairs are G-1-2.

There are 15+ steps between floors.

The lighting level is medium.

The steps are clearly marked.

The steps are deep.

The steps do have handrails.

The steps have a handrail on both sides.

There is a landing.

There is a lift for public use.

The lift is located on the left hand side of the foyer as you enter.

The lift is a standard lift.

The floors which are accessible by this lift are G-1-2-3.

The lift is 30m (33yd) from the main entrance.

The dimensions of the lift are 0.94m x 1.41m (3ft 1in x 4ft 7in).

The clear door width is 90cm.

There are not separate entry and exit doors in the lift.

There is a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The lighting level in the lift is medium.

The lift does have Braille markings.

The lift does not have tactile markings.

The reception desk is 53m (58yd) from the main entrance.

There is level access to reception from the entrance.

The reception desk is high.

The desk does not have a lowered section.

Lighting levels are medium.

There is not a hearing assistance system.

The cloak room is located on the 1st floor, on the far site of the foyer from the lift.

The following information is for the cafe/bar.

The bar does serve food.

Food or drinks are ordered from the service counter.

Food or drinks can be brought to the table.

There is a lowered section at the service counter.

No tables are permanently fixed.

No chairs are permanently fixed.

Some chairs have armrests.

The nearest table is 11m (12yd) from the main entrance.

The distance between the floor and the lowest dining table is 44cm (1ft 5in).

The distance between the floor and the highest dining table is 70cm (2ft 3in).

There is ample room for a wheelchair user to manoeuvre.

Menus are available on the wall only.

Menus are not available in Braille.

Menus are not available in large print.

Picture menus are not available.

Menus are clearly written.

Menus are presented in contrasting colours.

The type of food served here is light snacks and sandwiches.

The cafe bar is located in the ground floor foyer, to the left as you enter.

There is also a bar on the 2nd floor, which is open during performances,

Pre-ordered interval drinks are normally set out on tables on the 1st floor, but can be set out on the ground floor if requested.

There are designated spaces for wheelchair users.

Designated seating is located the stalls and on the balcony.

Wheelchairs are left with the patron.

A companion may sit with you.

Companions sit beside you.

It is 20m (22yd) from the designated seating area to the nearest adapted toilet.

This venue does not provide audio described performances.

There is a hearing assistance system.

The hearing system is infrared.

Staff are trained to use the hearing system.

A deposit is not required for the hearing system.

There is a wheelchair to borrow.

To borrow the wheelchair contact the Duty Manager.

Assistance dogs are allowed in the auditorium.

Concessions are available on select shows.

A companion must purchase a ticket.

There are 6 designated spaces on the ground floor, 3 on each side of the stalls area, and a further 2 on the balcany on the 2nd floor, 1 on each side.

Seats are removed to create the spaces in the stalls.

This theatre also has an area to store wheelchairs for patrons who would prefer to transfer to an auditorium seat.

There are designated spaces for wheelchair users.

Designated seating is located the corner to the left as you enter.

Wheelchairs are left with the patron.

A companion may sit with you.

Companions sit beside you.

It is 20m (22yd) from the designated seating area to the nearest adapted toilet.

This venue does not provide audio described performances.

There is a hearing assistance system.

The hearing system is infrared.

Staff are trained to use the hearing system.

A deposit is not required for the hearing system.

There is a wheelchair to borrow.

To borrow the wheelchair contact the Duty Manager.

Assistance dogs are allowed in the auditorium.

Concessions are available on select shows.

A companion must purchase a ticket.

There is space for 2 wheelchair users in the gap in the seating shown in the photograph.

This number may vary depending on the type of seating used and the size of the set for the performance.

There are designated spaces for wheelchair users.

Designated seating is located the back rows.

Wheelchairs are left with the patron.

A companion may sit with you.

Companions sit beside you.

It is 25m (27yd) from the designated seating area to the nearest adapted toilet.

This venue does not provide audio described performances.

There is a hearing assistance system.

The hearing system is infrared.

Staff are trained to use the hearing system.

A deposit is not required for the hearing system.

There is a wheelchair to borrow.

To borrow the wheelchair content the Duty Manager.

Assistance dogs are allowed in the auditorium.

Concessions are available on select shows.

A companion must purchase a ticket.

There are 4 designated spaces on the ground floor, 2 on each side, and a further 2 on the 1st floor, 1 on each side.

Seats are removed to create spaces on both levels.

There are accessible toilets within this venue designated for public use.

Location of and access to accessible toilets

Features and dimensions of accessible toilets

Position of fixtures in accessible toilets

Colour contrast and lighting in accessible toilets

Baby Change Facilities

Baby change facilities are located within the venue.

The baby change facilities are located in the ground floor adapted toilet.

The height of the baby change table once extended is 100cm (3ft 3in).

Inside the venue, there is level access to the baby change facility.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female and Male Toilets

The female and male toilets are located in the far corner of the foyer from the entrance.

The female and male toilets are 31m (34yd) from the main entrance.

Inside the venue, there is level access to the female and male toilet.

Lighting levels are medium.

There are standard toilets available in the same location on all floors.

Staff do receive disability awareness / equality training.

Documents are not available in Braille.

Documents are not available in large print.

A member of staff trained in BSL skills is not generally on duty.

This service can be requested.

Plastic cups are available.

Plastic cutlery is not available.

Drinking straws are available on request.

Photograph 1 shows the shop counter, located just inside the main entrance, which sells sweets and snacks on performance days.

Photograph 2 shows the bar located on the 2nd floor.

Visitors requiring a headset for the infra-red sound enhancement system are asked to mention this when booking tickets.