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Disabled Access Guide for Health @ The Stowe
260 Harrow Road
London
W2 5ES
Tel: 020 7289 2810
Fax: 020 7289 0426
Web: http://www.westminster-pct.nhs.uk
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Introduction
Services/facilities within the building include doctors, district nurses, blood tests, peripatetic activity, physiotherapy, podiatry, rehabilitation services, minor operations and talking therapy.
The centre also offers wheelchair services. Patients are referred here and are assessed for their individual requirements. For more information please contact the centre.
Opening Times (Westbourne Green Surgery)
| Day | Opening Times |
|---|---|
| Monday | 09:00 - 13:00 |
| Monday | 14:00 - 18:00 |
| Tuesday | 09:00 - 13:00 |
| Tuesday | 14:00 - 18:00 |
| Wednesday | 09:00 - 13:00 |
| Wednesday | 14:00 - 20:00 |
| Thursday | 09:00 - 13:00 |
| Thursday | 14:00 - 18:00 |
| Friday | 09:00 - 13:00 |
| Friday | 14:00 - 18:00 |
| Saturday | Closed |
| Sunday | Closed |
These times refer to Westbourne Green Surgery, for opening times of other services contained within the building please enquire.
Location
The venue is situated within the centre of the city.
This venue is situated in London.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Paddington.
There is a bus stop within 150m (164yds) of the venue.
The nearest underground station is Royal Oak.
Parking
This venue does have its own car park.
Parking is free for all users.
The car park is at the back of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 2 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3m x 6m (9ft 10in x 19ft 8in).
The nearest designated bay is 26m (28yd) from the main entrance.
The furthest designated bay is 30m (33yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the building.
There is not level access to the service.
The intercom is in a position to allow wheelchair users to gain access.
The main doors open automatically.
The doors are double width.
The door opening is 112cm (3ft 8in) wide.
There is a second set of doors.
The doors open automatically.
The doors are double width.
The door opening is 107cm (3ft 6in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope bypasses the steps.
The ramp or slope is located to the left as you face the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
The width of the ramp or slope is 130cm (4ft 3in).
There are steps to access this area/service.
The steps are located in front of the entrance.
There are 4 steps to the area/service.
The steps are not clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.
Reception (Westbourne Green Surgery)
The desk is 4m (13ft 1in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is high.
The desk has a lowered section.
Lighting levels are medium.
There is not a hearing assistance system.
There is a touchscreen.
The touchscreen is not at a suitable height for a wheelchair user.
There is a prescription box.
The prescription box is not at a suitable height for a wheelchair user.
There is not a bell to attract attention.
There is sufficient space to write or sign documents on the counter.
Inside Access
There is level access once inside the venue.
There is not a hearing assistance system.
This venue does play background music.
Music is played in some parts of the venue.
The lighting levels are medium.
Motorised scooters are allowed in public parts of the venue.
Customers can charge scooters or wheelchairs at the venue.
Route finding signage is available.
The type of flooring in walkways and corridors is vinyl.
Waiting Room / Area
There is a waiting room / area.
The waiting room / area is 5m (16ft 4in) from the main entrance.
There is level access into the waiting room / area.
There are not doors into the waiting room / area.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
No chairs are permanently fixed.
No tables are permanently fixed.
No chairs have armrests.
Announcements are in person.
Announcements are visual.
Information in other languages and formats is not available on request.
Lighting levels are medium.
The room does not have background music playing.
There is no television.
There is space for an assistance dog to rest.
There are no vending machines.
There is a children's play area.
Adapted Toilet (Ground Floor)
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is Braille signage on or near the toilet door.
There is tactile signage on or near the toilet door.
There is pictorial signage on or near the toilet door.
The adapted toilet is 6m (19ft 8in) from the main entrance.
The adapted toilet is located to the right as you face reception.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 87cm (2ft 10in).
The door is heavy.
The dimensions of the adapted toilet are 145cm x 215cm (4ft 9in x 7ft ).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 78cm (2ft 6in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
It is not a push button style of alarm.
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is within 120cm (3ft 11in) from floor level.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on the right.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 47cm (1ft 6in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 136cm (4ft 5in) high.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are medium.
Baby change facilities are available.
The baby change facilities are located in the adapted toilet.
The height of the baby change table once extended is 95cm (3ft 1in).
Inside the venue, there is level access to the baby change facility.
Standard Toilet (Ground Floor)
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located at the rear of the building.
The female toilets are 12m (13yd) from the main entrance.
Inside the venue, there is level access to the female toilet.
Lighting levels are medium.
Access to Standard Male Toilets
The male toilets are located at the rear of the building.
The male toilets are 18m (20yd) from the main entrance.
Inside the venue, there is level access to the male toilet.
Lighting levels are medium.
Adapted Shower (Ground Floor)
Adapted shower facilities are available.
The showers are located to the right as you face reception.
There is an adjustable shower head.
There are handrails.
There is a flip down seat.
The height of the seat is 50cm (1ft 7in).
Other facilities available are a drop down rail.
There is level access to the services from the shower facilities.
Other Floors
The floors which are accessible by stairs are G-1.
There are 15+ steps between floors.
The steps are clearly marked.
The steps are medium height.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Lift
There is a lift for public use.
The lift is located to the right as you face the reception.
The lift is a standard lift.
The floors which are accessible by this lift are G-1.
The lift is 8m (26ft 2in) from the main entrance.
The dimensions of the lift are 1.4m x 1.08m (4ft 7in x 3ft 6in).
The clear door width is 88cm.
There are not separate entry and exit doors in the lift.
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is low.
The lift does have tactile markings.
Reception (Health @ the Stowe 1st Floor)
The desk is 3m (9ft 10in) from the lift.
There is level access to reception from the entrance.
The reception desk is high.
The desk has a lowered section.
Lighting levels are medium.
There is not a hearing assistance system.
There is not a prescription box.
There is not a bell to attract attention.
Consultation / Treatment Room
There are 11 consultation / treatment rooms available.
The consultation / treatment room is 10m (11yd) from the 1st floor reception.
There is level access to the consultation / treatment room.
Level access is by lift.
There are doors into the consultation / treatment room.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 85cm (2ft 9in) wide.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
There is a bed/couch.
The bed/couch is adjustable.
There is a chair.
The chair is not adjustable.
All chairs have armrests.
No chairs are permanently fixed.
No tables are permanently fixed.
A hoist is not available.
Lighting levels are medium.
The room does not have background music playing.
A flashing alarm is not available.
A vibrating alarm is not available.
Adapted Toilet (1st Floor)
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is Braille signage on or near the toilet door.
There is tactile signage on or near the toilet door.
There is pictorial signage on or near the toilet door.
The adapted toilet is 11m (12yd) from the lift.
The adapted toilet is located to the left after you exit the lift.
There is level access to the adapted toilet.
This is by lift.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 85cm (2ft 9in).
The door is heavy.
The dimensions of the adapted toilet are 160cm x 240cm (5ft 2in x 7ft 10in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 92cm (3ft ).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
It is not a push button style of alarm.
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is within 120cm (3ft 11in) from floor level.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on the right.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 47cm (1ft 6in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 110cm (3ft 7in) high.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are medium.
Standard Toilet (1st Floor)
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Unisex Toilets
The unisex toilet is located to the right after you exit the lift.
The unisex toilets are 4m (13ft 1in) from the lift.
Inside the venue, there is level access to the unisex toilet.
Lighting levels are medium.
Fitness Suite
Access to fitness suite
The fitness suite is located on the 1st floor.
The fitness suite is 12m (13yd) from the lift.
There is level access to the fitness suite.
This is by lift.
Fitness Suite (General)
Staff receive some training in assisting disabled people.
A portable hearing loop is available for induction.
Staff are trained to use the portable hearing loop.
There is not clear manoeuvring space between equipment.
There is level access to all of the equipment.
Additional Information
Staff do receive disability awareness training.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
Staff are Text Relay aware.
Children are welcomed at the venue.
