Disabled Access Guide for Hatch End Station

The venue is situated within the centre of the town or city.

This venue is situated in Hatch End.

The venue is on a road with a steep gradient.

This venue does have its own car park.

The car park is at the front of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There is 1 designated parking bay within the car park.

The dimensions of the designated parking bay(s) are 3.8m x 5.2m (12ft 5in x 17ft ).

The nearest designated bay is 8m (26ft 2in) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

The car park surface is tarmac.

There is a dropped kerb/non stepped access from the car park to the venue.

The dropped kerb does not have tactile paving.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

On street marked Blue Badge bays are not available.

The car park is 4m from the venue's entrance.

The convenient dropoff point is located outside the entrance.

There is not level access to the service.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 78cm (2ft 6in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located leading to the entrance.

The ramp or slope is easy.

The ramp or slope is permanent.

The width of the ramp or slope is 90cm (2ft 11in).

There are steps to access this area/service.

There are 1 steps to the area/service.

The lighting levels at the steps are bright.

The steps are not clearly marked.

The steps are shallow.

The steps do not have handrails.

The reception desk is 4m (13ft 1in) from the front entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

Lighting levels are bright.

There is not a hearing assistance system.

There are 2 platform(s) at this station.

The station is staffed.

There are generally 1 member(s) of staff on duty.

The station is not staffed between 18:10 & 06:45.

There is an office to obtain help.

This office is located to the right hand side of the entrance.

The train companies operating from within this station are Silverlink.

There is not a taxi rank.

Announcements on platforms are audio.

This information is for platform(s) 1-2.

The platform(s) which has/have level access is/are 1-2.

Staff do receive disability awareness / equality training.

Documents are not available in Braille.

Documents are not available in large print.

A member of staff trained in BSL skills is not generally on duty.

This service cannot be requested.

Staff are Text Relay aware.

Train drivers have a portable ramp on board for wheelchair access.

The photograph shows the steps leading to platform 1.