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Disabled Access Guide for Harrow Road Health Centre
209 Harrow Road
London
W2 5EH
Tel: 020 7286 1231
Fax: 020 7266 1253
Web: http://www.harrowroadhc.co.uk
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Opening Times
| Day | Opening Times |
|---|---|
| Monday | 09:00 - 13:00 |
| Monday | 14:00 - 18:00 |
| Tuesday | 09:00 - 13:00 |
| Tuesday | 14:00 - 18:00 |
| Wednesday | 09:00 - 13:00 |
| Wednesday | 14:00 - 18:00 |
| Thursday | 09:00 - 13:00 |
| Friday | 09:00 - 13:00 |
| Friday | 14:00 - 18:00 |
| Saturday | Closed |
| Sunday | Closed |
Location
The venue is situated within the centre of the city.
This venue is situated in London.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Paddington.
There is not a bus stop within 150m (164yds) of the venue.
The nearest underground station is Royal Oak.
Parking
This venue does have its own car park.
Parking is free for all users.
The car park is at the back of the venue.
The car park type is open air/surface.
There are 0 designated parking bay(s) within the car park.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are dropped kerbs.
The car park surface is tarmac.
The patron does have to cross a road.
The road is not generally busy.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the venue.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 130cm (4ft 3in) wide.
There is a second set of doors.
The doors open automatically.
The doors are single width.
The door opening is 90cm (2ft 11in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
Reception
The desk is 5m (16ft 4in) from the main reception.
There is level access to reception from the entrance.
The reception desk is high.
The desk has a lowered section.
Lighting levels are medium.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
There is not a touchscreen.
There is not a prescription box.
There is not a bell to attract attention.
There is sufficient space to write or sign documents on the counter.
Waiting Room / Area (Ground Floor)
There is a waiting room / area.
The waiting room / area is 2m (6ft 6in) from the main entrance.
There is level access into the waiting room / area.
There are not doors into the waiting room / area.
The type of flooring is wood.
There is room for a wheelchair user to manoeuvre.
No chairs are permanently fixed.
No tables are permanently fixed.
Some chairs have armrests.
Announcements are visual.
Information is available in large print.
Information in other languages and formats is available on request.
Lighting levels are medium.
The room does not have background music playing.
There is a television.
The television does not have subtitles.
There is space for an assistance dog to rest.
There are no vending machines.
There is a children's play area.
Consultation / Treatment Room
There are 14 consultation / treatment rooms available.
The room surveyed was No. 6.
The consultation / treatment room is 14m (15yd) from the reception.
There is level access to the consultation / treatment room.
There are doors into the consultation / treatment room.
The main doors open away from you (push).
The doors are single width.
The doors are light.
The door opening is 90cm (2ft 11in) wide.
The type of flooring is carpet.
There is room for a wheelchair user to manoeuvre.
There is a bed/couch.
The bed/couch is not adjustable.
There is a chair.
The chair is not adjustable.
No chairs have armrests.
No chairs are permanently fixed.
No tables are permanently fixed.
A hoist is not available.
Lighting levels are medium.
The room does not have background music playing.
A flashing alarm is not available.
A vibrating alarm is not available.
Inside Access
There is level access once inside the venue.
There is not a hearing assistance system.
This venue does not play background music.
The lighting levels are medium.
Motorised scooters are allowed in public parts of the venue.
Customers can charge scooters or wheelchairs at the venue.
Route finding signage is available.
Braille signage is available.
Tactile signage is available.
Picture signage is available.
The type of flooring in walkways and corridors is wood.
Other Floors
The floors which are accessible by stairs are G-1-2.
There are 15+ steps between floors.
The steps are clearly marked.
The steps are medium height.
The steps do have handrails.
The steps have a handrail on both sides.
Lift
There is a lift for public use.
The lift is located to the right after you enter the building.
The lift is a platform lift.
The floors which are accessible by this lift are G-1-2.
The lift is 8m (26ft 2in) from the main entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.1m x 1.5m (3ft 7in x 4ft 11in).
The clear door width is 86cm.
There are not separate entry and exit doors in the lift.
There is not a mirror to aid reversing out of the lift.
The lift does not have a visual floor indicator.
The lift does not have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is low.
The lift does not have Braille markings.
The lift does not have tactile markings.
Waiting Room / Area (First Floor)
There is a waiting room / area.
The waiting room / area is 6m (19ft 8in) from the lift.
There is level access into the waiting room / area.
Level access is by lift.
There are doors into the waiting room / area.
The main doors open away from you (push).
The doors are single width.
The doors are permanently held open.
The door opening is 65cm (2ft 1in) wide.
The type of flooring is carpet.
All chairs are permanently fixed.
No chairs have armrests.
Announcements are in person.
Information is available in different languages.
Lighting levels are bright.
The room does not have background music playing.
There is no television.
There is not space for an assistance dog to rest.
There are no vending machines.
There is no children's play area.
Adapted Toilet (Ground Floor)
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The adapted toilet is 13m (14yd) from the main entrance.
The adapted toilet is located at the rear of the waiting room.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens by sliding.
The door is locked by a twist lock.
The width of the adapted toilet door is 86cm (2ft 9in).
The door is heavy.
The dimensions of the adapted toilet are 200cm x 180cm (6ft 6in x 5ft 10in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 110cm (3ft 7in).
There is a dropdown rail on the transfer side.
There is not a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
It is out of reach (higher than 10cm (4in) from floor).
Disposal facilities are not available in the cubicle.
There is a coat hook.
The coat hook is not within 120cm (3ft 11in) from floor level.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on the right.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are not placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 46cm (1ft 6in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 122cm (4ft ) high.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are medium.
Baby change facilities are located within the venue.
The baby change facilities are located in the adapted toilet.
The height of the baby change table once extended is 95cm (3ft 1in).
Inside the venue, there is level access to the baby change facility.
Adapted Toilet (First Floor)
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The adapted toilet is 6m (19ft 8in) from the lift.
The adapted toilet is located in the waiting room.
There is level access to the adapted toilet.
This is by lift.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens by sliding.
The door is locked by a twist lock.
The width of the adapted toilet door is 82cm (2ft 8in).
The door is heavy.
The dimensions of the adapted toilet are 205cm x 150cm (6ft 8in x 4ft 11in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 84cm (2ft 9in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
It is out of reach (higher than 10cm (4in) from floor).
Disposal facilities are not available in the cubicle.
There is a coat hook.
The coat hook is not within 120cm (3ft 11in) from floor level.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on the left.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 46cm (1ft 6in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 110cm (3ft 7in) high.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are medium.
Standard Toilet (Ground Floor)
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Unisex Toilets
The unisex toilet is located at the rear of the waiting room.
The unisex toilets are 14m (15yd) from the main entrance.
Inside the venue, there is level access to the unisex toilet.
Lighting levels are medium.
Additional Information
Staff do receive disability awareness training.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
Staff are Text Relay aware.
Children are welcomed at the venue.
There is a soft play area for children.
The photograph shows the childrens play area at the health centre.
