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Disabled Access Guide for Harrow & Wealdstone Station
The Bridge
High Street
Harrow
Middlesex
HA3 5BP
Tel: 08705 125 240
Fax: 01603 214517
Textphone: 08457 125 988
Email: custrel@silverlink-trains.com
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Location
The venue is situated within the centre of the town or city.
This venue is situated in Wealdstone.
The venue is on a road with a steep gradient.
Parking
This venue does have its own car park.
The car park is at the front of the venue.
The car park type is open air/surface.
There are 2 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 2m x 3.5m (6ft 6in x 11ft 5in).
The nearest designated bay is 4m (13ft 1in) from the main accessible entrance.
The route from the car park to the entrance is accessible to a wheelchair user unaided.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
The car park is 8m from the venue's entrance.
The convenient dropoff point is located outside the main entrance.
Outside Access (Car Park Entrance)
There is level access to the service.
The main doors open (no doors).
The doors are single width.
The door opening is 125cm (4ft 1in) wide.
Outside Access (Bridge Entrance)
There is level access to the service.
The main doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 149cm (4ft 10in) wide.
From here, there is a steep ramp, with a handrail on both sides, leading to Platform 6 and lift access to the rest of the station.
Reception (Ticket Office)
The reception desk is 2m (6ft 6in) from the front entrance.
There is level access to reception from the entrance.
The reception desk is high.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
| Day | Opening Times |
|---|---|
| Monday | 06:15 - 22:15 |
| Tuesday | 06:15 - 22:15 |
| Wednesday | 06:15 - 22:15 |
| Thursday | 06:15 - 22:15 |
| Friday | 06:15 - 22:15 |
| Saturday | 06:15 - 22:15 |
| Sunday | 07:15 - 22:00 |
Inside Access (Station)
There is not level access to the service.
There is not a hearing assistance system.
The lighting levels are bright.
Other Floors
The floors which are accessible by stairs are G-1.
There are 15+ steps between floors.
The lighting level is bright.
The steps are clearly marked.
The steps are medium height.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Lift
There is a lift for public use.
The lift is located on each platform next to the stairs.
The lift is a standard lift.
The floors which are accessible by this lift are G-1.
The lift is 71m (77yd) from the accessible entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 2.05m x 1.45m (6ft 8in x 4ft 9in).
There is not a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The lighting level in the lift is bright.
The lift does have Braille markings.
The lift does have tactile markings.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is for the sole use of disabled people.
The accessible toilet is 5m (16ft 4in) from the accessible entrance.
The accessible toilet is located through the entrance to the right.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a twist lock.
The dimensions of the accessible toilet are 220cm x 145cm (7ft 2in x 4ft 9in).
There is a lateral transfer space.
As you face the toilet pan the transfer space is on both sides.
The lateral transfer space is 60cm (1ft 11in).
The tap type is lever.
Disposal facilities are not available in the cubicle.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 45cm (1ft 5in).
There is a hand dryer.
The hand dryer is placed higher than 100cm.
The hand dryer is 108cm (3ft 6in) high.
There is a toilet roll holder.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the walls and floor is good.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located through the entrance to the right.
The female toilets are 5m (16ft 4in) from the accessible entrance.
Inside the venue, there is level access to the female toilet.
Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located through the entrance to the right.
The male toilets are 5m (16ft 4in) from the accessible entrance.
Inside the venue, there is level access to the male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are not located within the standard toilet.
Train Station
There are 6 platform(s) at this station.
The station is staffed.
There are generally 4 member(s) of staff on duty.
The station is not staffed between 21:00 - 06:00.
There is not an office to obtain help.
The train companies operating from within this station are Silverlink.
There is not a taxi rank.
Shops and services within the station include a Puccino's Coffee kiosk on the bridge.
Announcements on platforms are both audio and visual.
Platforms 1 to 6 are accessible to a wheelchair user.
Platform
This information is for platform(s) 1-6.
The platform(s) which has/have level access is/are 1-6.
The platform(s) accessed by ramp / slope is/are 1-6.
Additional Information
Staff do receive disability awareness / equality training.
Documents are not available in Braille.
Documents are not available in large print.
A member of staff trained in BSL skills is not generally on duty.
This service cannot be requested.
The photograph shows the ramp leading to Platform 6 from the Wealdstone Side entrance.
Staff are trained to take TypeTalk calls.
