Disabled Access Guide for Harold Wood Station

The venue is situated within the centre of the town or city.

This venue is situated in Harold Wood.

The venue is not on a road with a steep gradient.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is not free for all users.

Parking is not free for Blue Badge holders.

The car park is at the side of the venue.

The car park type is open air/surface.

There are 2 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.6m x 4.2m (11ft 9in x 13ft 9in).

The nearest designated bay is 9m (29ft 6in) from the Alternative Entrance.

The furthest designated bay is 15m (16yd) from the Alternative Entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are slopes/ramps.

The car park surface is tarmac.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 220cm (7ft 2in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located at the main entrance.

The ramp or slope is easy.

The ramp or slope is permanent.

This entrance gives access to platforms 4.

This information is for the entrance located to the side of the station.

There is not level access to the service.

The main doors open (no doors).

There is a ramp or slope to access this area/service.

The ramp or slope is located in front of platform 4.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

There are steps to access this area/service.

The steps are located in front of the ramp.

There are 3 steps to the area/service.

The steps are clearly marked.

The steps are medium.

The steps do have handrails.

There is not level access to the service.

This venue does not play background music.

The lighting levels are medium.

Motorised scooters are allowed in public parts of the venue.

Customers cannot charge scooters or wheelchairs at the venue.

The reception desk is 6m (19ft 8in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

The desk does not have a lowered section.

Lighting levels are medium.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

There are no accessible toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female and Male Toilets

The female and male toilets are located on platform 3.

The female and male toilets are 140m (153yd) from the main entrance.

Lighting levels are medium.

Baby Change Facilities

Baby change facilities are not located within the venue.

The toilet facilities are open between 06:00-18:00.

There are 4 platform(s) at this station.

The station is staffed.

There are generally 1 member(s) of staff on duty.

The station is not staffed between 20.00-06.00.

There is a ticket office.

The ticket office is located at the main entrance.

The ticket office is 6m (19ft 8in) from the main entrance.

The train companies operating from within this station are National Express East Anglia.

There is a taxi rank.

The taxi rank is located to the side of the Station on Station Road.

Shops and services within the station include Ella's Bites, Jasmin Indian Takeaway.

Announcements on platforms are both audio and visual.

Platforms which have tactile markings at the platform edge are 1-4.

There is not a wheelchair available to borrow.

This information is for platform(s) 1-4.

The platform(s) accessed by steps only is/are 1-3.

The platform(s) which can be accessed by using alternative outside access entrances only is/are 4.

There are steps to access this area/service.

The steps are located in front of the platforms.

There are 15+ steps to the area/service.

The lighting levels at the steps are medium.

The steps are clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

This entrance gives access to platforms 4.

This information is for the entrance located to the side of the station.

There is not level access to the service.

The main doors open (no doors).

There is a ramp or slope to access this area/service.

The ramp or slope is located in front of platform 4.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

There are steps to access this area/service.

The steps are located in front of the ramp.

There are 3 steps to the area/service.

The steps are clearly marked.

The steps are medium.

The steps do have handrails.

There are steps to access this area/service.

The steps are located in front of the platforms.

There are 15+ steps to the area/service.

The lighting levels at the steps are medium.

The steps are clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

Staff do receive disability awareness / equality training.

Documents can be requested in Braille.

Documents can be requested in large print.

Children are welcomed at the venue.