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Disabled Access Guide for Guildhall 2
High Street
Kingston upon Thames
Surrey
KT1 1EU
Tel: 020 8547 5000
Textphone: 07797 806521 (SMS)
Email: contact.us@rbk.kingston.gov.uk
Web: http://www.kingston.gov.uk
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Introduction
Departments located in Guildhall 2 include; Housing Benefits & Council Tax, Housing Services, Social Services, Learning & Children's Services, Personnel Services, Planning & Building Control, Recycling & Waste Management, Markets & Street Trading, Parks, Highway Services, Road Safety & Traffic Management, Parking, Finance & Valuation.
Opening Times
| Day | Opening Times |
|---|---|
| Monday | 08:30 - 17:00 |
| Tuesday | 08:30 - 17:00 |
| Wednesday | 08:30 - 17:00 |
| Thursday | 08:30 - 17:00 |
| Friday | 08:30 - 17:00 |
| Saturday | Closed |
| Sunday | Closed |
The venue can be contacted by telephone from 08:00 - 18:00.
Location
The venue is situated within the centre of the town.
This venue is situated in Kingston Upon Thames.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Kingston.
Parking
This venue does have its own car park.
Parking is free for Blue Badge holders.
The car park is at the front of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 2 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 4.5m x 3m (14ft 9in x 9ft 10in).
The nearest designated bay is 38m (41yd) from the accessible entrance.
The furthest designated bay is 38m (41yd) from the accessible entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are dropped kerbs.
The car park surface is block paving.
There is a dropped kerb/non stepped access from the car park to the venue.
The dropped kerb does have tactile paving.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Parking is only available to disabled users who are visiting the Guildhall.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the venue.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 205cm (6ft 8in) wide.
Level Change (Main Entrance)
There are steps to access this area/service.
The steps are located in front of and behind the entrance.
There are 15+ steps to the area/service.
The steps are clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.
Outside Access (Accessible Entrance)
This information is for the entrance located to the right as you face the main entrance.
There is not level access to the service.
The main doors open automatically.
The doors are single width.
The door opening is 80cm (2ft 7in) wide.
Level Change (Accessible Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located to the right as you face the main entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
The width of the ramp or slope is 120cm (3ft 11in).
Reception (Main Reception)
The reception desk is 6m (19ft 8in) from the accessible entrance.
There is level access to reception from the entrance.
The reception desk is high.
The desk does not have a lowered section.
Lighting levels are medium.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
Reception (Parking Shop)
The reception desk is 11m (12yd) from the accessible entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk has a lowered section.
Lighting levels are medium.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
Inside Access
There is level access to the service.
There is a hearing assistance system.
The system is a portable loop.
Staff are trained to use the hearing assistance system.
This venue does not play background music.
The lighting levels are medium.
Motorised scooters are allowed in public parts of the venue.
Other Floors
The floors which are accessible by stairs are G-1-2-3.
There are 15+ steps between floors.
The lighting level is bright.
The steps are clearly marked.
The steps are deep.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Lift
There is a lift for public use.
The lift is located in the reception foyer.
The lift is a standard lift.
The floors which are accessible by this lift are G-1-2-3.
The lift is 11m (12yd) from the accessible entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.05m x 1.5m (3ft 5in x 4ft 11in).
There are not separate entry and exit doors in the lift.
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is medium.
The lift does not have Braille markings.
The lift does have tactile markings.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The adapted toilet is 11m (12yd) from the accessible entrance.
The adapted toilet is located on the ground floor.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is required for the adapted toilet.
The key is a radar key.
The key can be obtained from from a member of staff at reception.
The door opens outwards.
The door is locked by a locking handle.
The width of the adapted toilet door is 84cm (2ft 9in).
The door is light.
The dimensions of the adapted toilet are 150cm x 260cm (4ft 11in x 8ft 6in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 90cm (2ft 11in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
It is out of reach (higher than 10cm (4in) from floor).
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is a shelf within the adapted toilet.
The shelf is not higher than 100cm (3ft 3in).
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 48cm (1ft 6in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser can be reached from seated on the toilet.
The towel dispenser is not placed higher than 100cm.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is placed higher than 74cm.
The sink is 75cm (2ft 5in) high.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are medium.
Baby Change Facilities
Baby change facilities are located within the standard toilet.
The baby change facilities are located in the adapted toilet.
The height of the baby change table once extended is 90cm (2ft 11in).
Inside the venue, there is level access to the baby change facility.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located to the right as you face reception.
The female toilets are 10m (11yd) from the accessible entrance.
Inside the venue, there is level access to the female toilet.
Lighting levels are medium.
Access to Standard Male Toilets
The male toilets are located to the right as you face reception.
The male toilets are 11m (12yd) from the accessible entrance.
Inside the venue, there is level access to the male toilet.
Lighting levels are medium.
Additional Information
Staff do receive disability awareness training.
Documents can be requested in Braille.
Documents can be requested in large print.
Registered assistance dogs are welcomed.
