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Disabled Access Guide for Guildhall
High Street
Kingston upon Thames
Surrey
KT1 1EU
Tel: 020 847 5000
Textphone: 07797 806521 (SMS)
Email: contact.us@rbk.kingston.gov.uk
Web: http://www.kingston.gov.uk
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Introduction
Departments located in the Guildhall include; The Chief Executive's Department, Electoral Registration, Information and Advice Centre, Council Chamber and Committee Meeting Rooms, Legal Department, Environmental Health Department and Trading Standards Department.
If you have an urgent call for the council outside of office hours you can ring emergency out of hours number 020 8547 5800.
Opening Times
| Day | Opening Times |
|---|---|
| Monday | 08:30 - 17:00 |
| Tuesday | 08:30 - 17:00 |
| Wednesday | 08:30 - 17:00 |
| Thursday | 08:30 - 17:00 |
| Friday | 08:30 - 17:00 |
| Saturday | Closed |
| Sunday | Closed |
The venue can be contacted by telephone from 08:00 - 18:00.
Location
The venue is situated within the centre of the town or city.
This venue is situated in Kingston upon Thames.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Kingston Station.
Parking
This venue does have its own car park.
The car park is at the front of the venue.
The car park type is open air/surface.
There are 2 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.5m x 5.5m (11ft 5in x 18ft ).
The nearest designated bay is 30m (33yd) from the main accessible entrance.
The car park surface is tarmac.
The car park does not have a height restriction barrier.
These designated parking bays are situated near the rear entrance to the Guildhall.
Outside Access (Main Entrance)
There is not level access to the service.
The main doors open away from you (push).
The doors are double width.
The door opening is 140cm (4ft 7in) wide.
There is a second set of doors.
The doors open automatically.
The doors are double width.
The door opening is 187cm (6ft 1in) wide.
Level Change (Main Entrance)
There are steps to access this area/service.
The steps are located directly in front of the entrance.
There are 14 steps to the area/service.
The steps are not clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.
There is a standard and/or platform lift to access this area/service.
The main doors are usually held open.
Lift (Main Entrance)
There is a lift for public use.
The lift is located on the left as you face the entrance steps.
The lift is a platform lift.
Staff do need to be notified for use of the lift.
The dimensions of the lift are 0.97m x 1.99m (3ft 2in x 6ft 6in).
The clear door width is 104cm.
There are separate entry and exit doors in the lift.
There is not a mirror to aid reversing out of the lift.
The lift does not have a visual floor indicator.
The lift does not have an audible announcer.
The lighting level in the lift is low.
The lift does not have Braille markings.
The lift does not have tactile markings.
Outside Access (Rear Entrance)
There is not level access to the service.
The intercom is in a position to allow wheelchair users to gain access.
The main doors open towards you (pull).
The doors are single width.
The doors are heavy.
The door opening is 98cm (3ft 2in) wide.
Level Change (Rear Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is another ramp inside this entrance leading into the lower ground floor.
Please use the intercom provided at this entrance to gain access.
Visitors using this entrance will be escorted into the building by a member of staff.
Reception
The reception desk is 20m (22yd) from the front entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
The reception desk has a lowered section available.
This desk is situated in the main foyer inside the High Street entrance.
Inside Access
There is level access to the service.
This venue does not play background music.
The lighting levels are bright.
Other Floors
The floors which are accessible by stairs are LG-G-1-2-3.
There are 15+ steps between floors.
The lighting level is bright.
The steps are not clearly marked.
The steps are medium height.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Lift
There is a lift for public use.
The lift is a standard lift.
The floors which are accessible by this lift are LG-G-1-2-3.
The lift is 20m (22yd) from the accessible entrance.
Staff do need to be notified for use of the lift.
The dimensions of the lift are 1.1m x 1.2m (3ft 7in x 3ft 11in).
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The lighting level in the lift is bright.
The lift does not have Braille markings.
The lift does have tactile markings.
The lift gives access from the accessible entrance to the main building.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is for the sole use of disabled people.
The accessible toilet is 20m (22yd) from the accessible entrance.
The accessible toilet is located on the 1st floor.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a locking handle.
The dimensions of the accessible toilet are 160cm x 235cm (5ft 2in x 7ft 8in).
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 95cm (3ft 1in).
The tap type is lever.
Disposal facilities are available in the cubicle.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 45cm (1ft 5in).
There is a hand dryer.
The hand dryer is placed higher than 100cm.
The hand dryer is 105cm (3ft 5in) high.
There is a towel dispenser.
The towel dispenser is not placed higher than 100cm.
There is a toilet roll holder.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink is placed higher than 74cm.
The sink is 75cm (2ft 5in) high.
Colour contrast and lighting in accessible toilets
The contrast between the walls and floor is fair.
Wall mounted and drop down rails are available.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located on all floors.
Inside the venue, there is level access to the female toilet.
Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located on all floors.
Inside the venue, there is level access to the male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are not located within the standard toilet.
Additional Information
Staff do receive disability awareness / equality training.
Documents can be requested in Braille.
Documents can be requested in large print.
