Disabled Access Guide for Grove Park Station

The venue is situated within the centre of the town or city.

This venue is situated in Grove Park.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Grove Park.

This venue does not have its own car park.

There is level access to the service.

The main doors open (no doors).

The door opening is 245cm (8ft ) wide.

The reception desk is 10m (11yd) from the front entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

The ticket office is open Monday to Friday 05:15 - 20:15, Saturday 07:00 - 20:15 & Sunday 08:10 - 18:40.

There are 5 platform(s) at this station.

The station is staffed.

There are generally 2 member(s) of staff on duty.

There is an office to obtain help.

This office is located platform 2-3.

The train companies operating from within this station are South Eastern Railway.

There is not a taxi rank.

Announcements on platforms are both audio and visual.

This information is for platform(s) 1-5.

The platform(s) accessed by ramp / slope is/are 2, 3, 4, 5.

The platform(s) accessed by steps only is/are 1.

There are 15+ steps to platform 1.

The steps are well lit.

The steps are medium height.

The steps have handrails.

The steps have handrails on on both sides going up.

The steps are clearly marked.

There is a ramp/slope to access platforms 2-5.

The ramp is steep.

The ramp is permanent.

The ramp/slope is located between ticket office and platforms.

The width of the ramp/slope is 210cm.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female Toilets

The female toilets are located on Platform 2-3.

The female toilets are 40m (44yd) from the accessible entrance.

Lighting levels are bright.

Access to Standard Male Toilets

The male toilets are located on Platforms 2-3 and 4-5.

The male toilets are 40m (44yd) from the accessible entrance.

Lighting levels are low.

Baby Change Facilities

Baby change facilities are not located within the standard toilet.

Staff do receive disability awareness / equality training.

Documents are not available in Braille.

Documents can be requested in large print.

Staff are Text Relay aware.