Disabled Access Guide for Grosvenor Orthodontic Clinic

The venue is situated outside the centre of the town.

This venue is situated in Beckenham.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Clockhouse.

There is a bus stop within 150m (164yds) of the venue.

This venue does not have its own car park.

There is a car park for public use within 200m (approx).

The name of the car park is The Spa Beckenham.

On street marked Blue Badge bays are not available.

Clearly signed and/or standard on street marked bays are available.

The dimensions of the standard marked parking bays are 1.9m x 5m (6ft 2in x 16ft 4in).

There is not a designated drop off point.

There are 2 parking bays available for Blue Badge holders at the venue by prior request only.

This information is for the entrance located at the back of the building.

There is not level access to the service.

The bell is in a suitable position to allow wheelchair users to gain access.

The main doors open towards you (pull).

The doors are double width.

The doors are heavy.

The door opening is 120cm (3ft 11in) wide.

The main entrance for patients at this venue is located at the back of the building.

There is a ramp or slope to access this area/service.

The ramp or slope bypasses the steps.

The ramp or slope is moderate.

The ramp or slope is portable.

Please contact a member of staff.

The width of the ramp or slope is 71cm (2ft 3in).

There are steps to access this area/service.

The steps are located in front of the entrance.

There are 2 steps to the area/service.

The steps are deep.

The desk is 10m (11yd) from the rear entrance.

There is level access to reception from the entrance.

The reception desk is low.

The desk is generally staffed.

Lighting levels are medium.

There is not a hearing assistance system.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

There is level access once inside the venue.

There is not a hearing assistance system.

This venue does play background music.

Music is played in some parts of the venue.

The lighting levels are medium.

The type of flooring in walkways and corridors is carpet and tiles.

There is a waiting room / area.

The waiting room / area is 1m (3ft 3in) from the rear entrance.

There is level access into the waiting room / area.

The type of flooring is carpet and tiles.

There is room for a wheelchair user to manoeuvre.

No chairs are permanently fixed.

No chairs have armrests.

Announcements are in person.

Information in other languages and formats is not available on request.

Lighting levels are medium.

The room does not have background music playing.

There is no television.

There is space for an assistance dog to rest.

There are no vending machines.

There is no children's play area.

There are 5 consultation / treatment rooms available.

The room surveyed was Dr Rule.

The consultation / treatment room is 10m (11yd) from the main entrance.

There is level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 77cm (2ft 6in) wide.

The type of flooring is vinyl.

There is room for a wheelchair user to manoeuvre.

There is a chair.

The chair is adjustable.

All chairs have armrests.

Some chairs are permanently fixed.

A hoist is not available.

Lighting levels are bright.

The room does not have background music playing.

The floors which are accessible by stairs are G-1.

There are 15+ steps between floors.

The lighting level is medium.

The steps are clearly marked.

The steps are deep.

The steps do have handrails.

The steps have a handrail on the left side going up.

There is a landing.

There are additional reception, waiting room and consultation room facilities located on the first floor.

There are no adapted toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Unisex Toilets

The unisex toilets are 8m (26ft 2in) from the main rear entrance.

Inside the venue, there is level access to the unisex toilet.

Lighting levels are low.

Staff do receive disability awareness training.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

Staff are not Text Relay aware.