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Disabled Access Guide for Greenwich Heritage Centre
Artillery Square, Royal Arsenal
Woolwich
London
SE18 6ST
Tel: 020 8854 2452
Fax: 020 8854 2490
Web: http://www.greenwichheritage.org
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Introduction
There is a plan on the wall in reception which shows the layout and facilities within the centre.
Opening Times
| Day | Opening Times |
|---|---|
| Monday | Closed |
| Tuesday | 09:00 - 17:00 |
| Wednesday | 09:00 - 17:00 |
| Thursday | 09:00 - 17:00 |
| Friday | 09:00 - 17:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | Closed |
Location
The venue is situated outside the centre of the area.
This venue is situated in Woolwich.
The venue is not on a road with a steep gradient.
The venue is in a pedestrian area.
The nearest mainline Railway Station is Woolwich Arsenal.
There is a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is free for all users.
The car park is at the side of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 4 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.5m x 5.8m (11ft 5in x 19ft ).
The nearest designated bay is 52m (57yd) from the main entrance.
The furthest designated bay is 56m (61yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located on Artillery Square.
There is level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 139cm (4ft 6in) wide.
Outside Access (Side Entrance)
This information is for the entrance located on Artillery Square.
There is level access to the service.
The main doors open both ways.
The doors are double width.
The doors are heavy.
The door opening is 180cm (5ft 10in) wide.
Reception (Museum)
The reception desk is 5m (16ft 4in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is high.
The desk does not have a lowered section.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
Inside Access
There is level access to the service.
There is a hearing assistance system.
The system is a fixed loop.
Staff are trained to use the hearing assistance system.
This venue does not play background music.
The lighting levels are varied.
Motorised scooters are allowed in public parts of the venue.
Customers can charge scooters or wheelchairs at the venue.
Other Floors
The floors which are accessible by stairs are G-1.
There are 15+ steps between floors.
The lighting level is medium.
The steps are clearly marked.
The steps are deep.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Lift
There is a lift for public use.
The lift is located past reception to the left.
The lift is a standard lift.
The floors which are accessible by this lift are G-1.
The lift is 32m (35yd) from the main entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 0.96m x 1.3m (3ft 1in x 4ft 3in).
The clear door width is 89cm.
There are not separate entry and exit doors in the lift.
There is a mirror to aid reversing out of the lift.
The lift does not have a visual floor indicator.
The lift does not have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is medium.
The lift does not have Braille markings.
The lift does have tactile markings.
Museum
Exhibits can not be audio described.
Tactile signage for exhibits is not available.
Braille signage for exhibits is not available.
Video tours are not available.
There is not a hearing assistance system.
There is a wheelchair to borrow.
To borrow the wheelchair ask at reception.
Touch tours are available only for groups on advanced request.
Library (Search Room)
This library does not house a regular supply of books in Braille.
This library does not house a regular supply of books in large print.
This library does not house a regular supply of books on tape or disc.
There is an ordering service.
It takes approximately 2-21 days to process an order.
The library does not have computers with accessible software.
Auxiliary aids are not available for computer users.
The library is a specialised research library.
A magnifier is available.
Computers and microfiche readers are available.
Level Change (Search Room)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the search room entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
The width of the ramp or slope is 120cm (3ft 11in).
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The adapted toilet is 37m (40yd) from the main entrance.
The adapted toilet is located centrally at the rear of the venue.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 87cm (2ft 10in).
The door is heavy.
The dimensions of the adapted toilet are 179cm x 241cm (5ft 10in x 7ft 10in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 96cm (3ft 1in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is not within 120cm (3ft 11in) from floor level.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is fair.
Lighting levels are bright.
Baby change facilities are located within the venue.
The baby change facilities are located within the adapted toilet.
The height of the baby change table once extended is 98cm (3ft 2in).
Inside the venue, there is level access to the baby change facility.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located centrally at the rear of the venue.
The female and male toilets are 39m (42yd) from the main entrance.
Inside the venue, there is level access to the female and male toilet.
Lighting levels are bright.
Additional Information
Staff do receive disability awareness training.
Documents are available in Braille.
Documents are available in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
This service cannot be requested.
Staff are not Text Relay aware.
A raised or tactile plan of the building is not available on request.
