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Disabled Access Guide for Grays Station
High Street
Grays
Essex
RM17 6NQ
Tel: 0845 6014873
Fax: 01603 214517
Textphone: 0845 7125988
Email: c2c.customerrelations@nationalexpress.com
Web: http://www.c2c-online.co.uk
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Location
The venue is situated within the centre of the town.
This venue is situated in Grays.
The venue is not on a road with a steep gradient.
There is a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is not free for all users.
Parking is free for Blue Badge holders.
The car park is at the side of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 4 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3m x 4.9m (9ft 10in x 16ft ).
The nearest designated bay is 19m (21yd) from the main entrance.
The furthest designated bay is 25m (27yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
The car park surface is tarmac.
There is a dropped kerb/non stepped access from the car park to the venue.
The dropped kerb does have tactile paving.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is a designated drop off point.
The drop off point is located in front of the main entrance.
There is a dropped kerb from the drop off point.
There is tactile paving on the dropped kerb.
Outside Access (Main Entrance)
This entrance gives access to platforms 1.
This information is for the entrance located at the front of the venue by the car park.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 160cm (5ft 2in) wide.
There is a second set of doors.
The doors open towards you (pull).
The doors are single width.
The door opening is 90cm (2ft 11in) wide.
The 2nd door (a gate) is usually manned, however when not manned it is left open.
Platform 1 is for trains heading towards London.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located on the pavement in front of the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
Outside Access (Alternative Entrance)
This entrance gives access to platforms 2 and 3.
This information is for the entrance located on the side nearest the town centre.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 150cm (4ft 11in) wide.
There is a second set of doors.
The doors open towards you (pull).
The doors are single width.
The doors are heavy.
The door opening is 89cm (2ft 11in) wide.
The first door opens to you.
The 2nd door (a gate) is usually manned, however when not manned it is left open.
Platforms 2 and 3 are for trains heading away from London.
Level Change (Alternative Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading from the taxi rank to the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
There are steps to access this area/service.
The steps are located to the right of the entrance.
There are 12 steps to the area/service.
The steps are clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.
The ramp overcomes the steps.
Reception (Ticket Office)
The reception desk is 3m (9ft 10in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk does not have a lowered section.
Lighting levels are medium.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
There is an additional ticket office at the alternative entrance.
Train Station
There are 3 platform(s) at this station.
The station is staffed.
There are generally 6 member(s) of staff on duty.
The station is not staffed between 22:00 and 17:00.
There is not an office to obtain help.
There is a ticket office.
The ticket office is located on the left after entering the main entrance.
The ticket office is 3m (9ft 10in) from the main entrance.
The train companies operating from within this station are C2C, national express.
There is a taxi rank.
Shops and services within the station include Sams Bookstall, a coffee shop on platform 1 and a passport photo booth.
All key concourse shops and services have level access.
Announcements on platforms are both audio and visual.
Wider ticket barriers are available to access platforms.
Platforms which have tactile markings at the platform edge are 2 and 3.
Adapted toilets are located on the platform(s).
Adapted toilets are located on platform(s) 1.
Adapted toilets are not located on the main station concourse.
There is not a wheelchair available to borrow.
Platform
This information is for platform(s) 1-3.
The platform(s) which can be accessed by either level access/ramps/lifts/stairclimber from inside the station is/are 1-3.
Adapted toilets are 25m (27yd) from the main entrance.
Inside Access
There is level access to the service.
This venue does not play background music.
The lighting levels are varied.
Motorised scooters are allowed in public parts of the venue.
Customers cannot charge scooters or wheelchairs at the venue.
Level Change (Platform Link)
There are steps to access this area/service.
The steps are located between platforms 2/3 and 1.
There are 15+ steps to the area/service.
The lighting levels at the steps are medium.
The steps are clearly marked.
The steps are deep.
The steps do have handrails.
The handrails are on both sides.
The steps can be overcome by entering the station at the correct entrance for your journey.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is for the sole use of disabled people.
There is Braille signage on or near the toilet door.
There is tactile signage on or near the toilet door.
There is pictorial signage on or near the toilet door.
The accessible toilet is 19m (21yd) from the ticket office.
The accessible toilet is located halfway along platform 1.
There is level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is required for the accessible toilet.
The key is a radar key.
The key can be obtained from the ticket office.
The door opens inwards.
The door is locked by a locking handle.
The width of the accessible toilet door is 93cm (3ft ).
The door is light.
The dimensions of the accessible toilet are 187cm x 310cm (6ft 1in x 10ft 2in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 90cm (2ft 11in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
No emergency alarm is fitted in the cubicle.
Disposal facilities are not available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is a shelf within the accessible toilet.
The shelf is higher than 100cm (3ft 3in).
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 50cm (1ft 7in).
There is a hand dryer.
The hand dryer can be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are medium.
There is a 2nd door, heavy, which opens inwards and is 93cm wide.
Baby change facilities are located within the venue.
The baby change facilities are located in the adapted toilet.
The height of the baby change table once extended is 90cm (2ft 11in).
Inside the venue, there is level access to the baby change facility.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located on platform 1.
The female and male toilets are 20m (22yd) from the ticket office.
Inside the venue, there is level access to the female and male toilet.
Lighting levels are medium.
Additional Information
Staff do receive disability awareness / equality training.
Documents are not available in Braille.
Documents are not available in large print.
A member of staff trained in BSL skills is not generally on duty.
This service cannot be requested.
Children are welcomed at the venue.
