Local access information
across the country
Glasgow Queen Street Station
North Hanover Street
Glasgow
G1 2AF
Tel: 0845 601 5929
Fax: 0141 335 4592
Web: http://www.scotrail.co.uk
Email us about this Venue
Opening Times (Ticket Office)
| Day | Opening Times |
|---|---|
| Monday | 05:10 - 23:55 |
| Tuesday | 05:10 - 23:55 |
| Wednesday | 05:10 - 23:55 |
| Thursday | 05:10 - 23:55 |
| Friday | 05:10 - 23:55 |
| Saturday | 05:10 - 23:55 |
| Sunday | 08:40 - 23:55 |
Location
The venue is situated within the centre of the city.
This venue is situated in Glasgow.
The venue is on a road with a steep gradient.
There is a bus stop within 150m (164yds) of the venue.
The nearest underground station is Buchanan Street.
Parking
This venue does have its own car park.
Parking is not free for all users.
Parking is free for Blue Badge holders.
The car park is at the side of the venue.
The car park type is open air/surface.
There are 4 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.25m x 4.15m (10ft 7in x 13ft 7in).
The nearest designated bay is 27m (29yd) from the North Hanover Street entrance.
The furthest designated bay is 38m (41yd) from the North Hanover Street entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
The car park surface is tarmac.
There is a dropped kerb/non stepped access from the car park to the venue.
The dropped kerb does not have tactile paving.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Outside Access (Main Entrance)
This entrance gives access to platforms 1-7.
This information is for the entrance located at the front of the building.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 172cm (5ft 7in) wide.
No Level Access (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located to the right as you enter the building.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
The width of the ramp or slope is 105cm (3ft 5in).
There are steps to access this area/service.
The steps are located in front of the entrance.
There are 10 steps to the area/service.
The steps are clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.
The ramp overcomes the steps.
Outside Access (North Hanover Street Entrance)
This information is for the entrance located at the side of the building.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 180cm (5ft 10in) wide.
No Level Access (North Hanover Street Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located immediately in front of the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
Outside Access (Dundas Street Entrance)
This information is for the entrance located at the side of the building.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 208cm (6ft 9in) wide.
No Level Access (Dundas Street Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located immediately in front of the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
Reception (Ticket Office)
The reception desk is 8m (26ft 2in) from the Dundas Street entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk has a lowered section.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
Inside Access
There is level access to the service.
There is a hearing assistance system.
The system is a portable loop.
Staff are trained to use the hearing assistance system.
This venue does not play background music.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
Customers can charge scooters or wheelchairs at the venue.
Other Floors
The floors which are accessible by stairs are LG-G.
There are 15+ steps between floors.
The lighting level is medium.
The steps are not clearly marked.
The steps are medium height.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Lift
There is a lift for public use.
The lift is located on platform 7.
The lift is a standard lift.
The floors which are accessible by this lift are LG-G.
The lift is 61m (67yd) from the North Hanover Street entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.5m x 3m (4ft 11in x 9ft 10in).
The clear door width is 130cm.
There are not separate entry and exit doors in the lift.
There is not a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are not within reach for a wheelchair user.
The controls are 95cm-115cm in height.
The lighting level in the lift is bright.
The lift does have Braille markings.
The lift does have tactile markings.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is for the sole use of disabled people.
The adapted toilet is 19m (21yd) from the North Hanover Street entrance.
The adapted toilet is located on the left as you enter the station.
There is not level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is required for the adapted toilet.
The key is a radar key.
The key can be obtained from the attendant or left luggage.
The door opens outwards.
The door is locked by a locking handle.
The width of the adapted toilet door is 88cm (2ft 10in).
The door is heavy.
The dimensions of the adapted toilet are 130cm x 205cm (4ft 3in x 6ft 8in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 76cm (2ft 5in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
No emergency alarm is fitted in the cubicle.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 44cm (1ft 5in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is not placed higher than 100cm.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is placed higher than 100cm.
The toilet roll holder is 105cm (3ft 5in) high.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is placed higher than 74cm.
The sink is 75cm (2ft 5in) high.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is fair.
The contrast between the drop down rails and wall is fair.
The contrast between the walls and floor is good.
Lighting levels are medium.
Baby change facilities are located within the venue.
The baby change facilities are located within the adapted toilet.
The height of the baby change table once extended is 78cm (2ft 6in).
Inside the venue, there is level access to the baby change facility.
No Level Access (Adapted toilet)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading to the adapted toilet.
The ramp or slope is easy.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
The width of the ramp or slope is 124cm (4ft ).
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located on the left hand side as you enter the station.
The female and male toilets are 23m (25yd) from the North Hanover Street entrance.
Inside the venue, there is not level access to the female and male toilet.
Lighting levels are bright.
No Level Access (Standard Toilet)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading to the standard toilets.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
Train Station
There are 9 platform(s) at this station.
The station is staffed.
There are generally 100 member(s) of staff on duty.
There is an office to obtain help.
This office is located to the left of platform 1.
The office to obtain help is 30m (33yd) from the main entrance.
There is a ticket office.
The ticket office is located straught ahead, then on your left as you enter from Dundas Street.
The ticket office is 8m (26ft 2in) from the Dundas Street entrance.
The train companies operating from within this station are ScotRail.
There is a taxi rank.
The taxi rank is located outside both the North Hanover Street Entrance and the Dundas Street Entrance.
The taxi rank is 3m (9ft 10in) from the Dundas Street.
Shops and services within the station include Costa, Upper Crust, Burger King, Boots, WH Smith, Bonapartes, Taste, AMT Coffee.
All key concourse shops and services have level access.
Announcements on platforms are both audio and visual.
Wider ticket barriers are available to access platforms.
Platforms which have tactile markings at the platform edge are 1-7.
Adapted toilets are not located on the platform(s).
Adapted toilets are located on the main station concourse.
There is a wheelchair available to borrow.
To borrow a wheelchair ask at ticket office.
Platform
This information is for platform(s) 1-9.
The platform(s) which has/have level access is/are 1-7.
The platform(s) accessed by lift is/are 8-9.
Adapted toilets are 19m (21yd) from the North Hanover Street entrance.
Additional Information
Staff do receive disability awareness training.
Documents can be requested in Braille.
Documents can be requested in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
Staff are Type Talk aware.
Drinking straws are available on request.
