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Disabled Access Guide for Glasgow Central Station
Gordon Street
Glasgow
G1 3SL
Tel: 0845 601 5929
Fax: 0141 335 4592
Textphone: 0800 9122 899
Web: http://www.scotrail.co.uk
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Opening Times
| Day | Opening Times |
|---|---|
| Monday | 04:00 - 00:30 |
| Tuesday | 04:00 - 00:30 |
| Wednesday | 04:00 - 00:30 |
| Thursday | 04:00 - 00:30 |
| Friday | 04:00 - 00:30 |
| Saturday | 05:15 - 00:30 |
| Sunday | 07:00 - 00:30 |
Location
The venue is situated within the centre of the city.
This venue is situated in Glasgow.
The venue is not on a road with a steep gradient.
There is a bus stop within 150m (164yds) of the venue.
The nearest underground station is St Enoch.
Parking
This venue does have its own car park.
Parking is not free for all users.
Parking is not free for Blue Badge holders.
The car park is at the back of the venue.
The car park type is located at the rear and side of the concourse.
There are 2 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 4.1m x 4.7m (13ft 5in x 15ft 5in).
The nearest designated bay is 85m (93yd) from the main entrance.
The furthest designated bay is 95m (104yd) from the main entrance.
The car park surface is tarmac.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the building.
There is not level access to the service.
The main doors open (no doors).
The door opening is 360cm (11ft 9in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located immediately in front of the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
There is not a level landing at the top of the ramp.
Reception (Ticket Office)
The reception desk is 8m (26ft 2in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk does not have a lowered section.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
| Day | Opening Times |
|---|---|
| Monday | 07:00 - 18:00 |
| Tuesday | 07:00 - 18:00 |
| Wednesday | 07:00 - 18:00 |
| Thursday | 07:00 - 18:00 |
| Friday | 07:00 - 18:00 |
| Saturday | Closed |
| Sunday | Closed |
Inside Access
There is not level access to the service.
There is a hearing assistance system.
The system is a portable loop.
Staff are trained to use the hearing assistance system.
This venue does not play background music.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
Customers can charge scooters or wheelchairs at the venue.
Level Change (Inside Access)
There is a ramp or slope to access this area/service.
The ramp or slope is moderate.
The ramp or slope is permanent.
There are several slopes throughout the station.
Other Floors
The floors which are accessible by stairs are LG-G.
There are 15+ steps between floors.
The lighting level is medium.
The steps are not clearly marked.
The steps are medium height.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Escalators can be used to access other floors.
The floors which are accessible by escalator are LG-G.
The escalator steps are clearly marked.
The head and foot of the escalators are clearly marked.
The lighting level is medium.
Lift (Platform 1-15)
There is a lift for public use.
The lift is located at the rear of the station.
The lift is a standard lift.
The floors which are accessible by this lift are LG-G.
The lift is 80m (87yd) from the main entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.4m x 2m (4ft 7in x 6ft 6in).
The clear door width is 100cm.
There are not separate entry and exit doors in the lift.
There is not a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are not within reach for a wheelchair user.
The controls are 88cm-118cm in height.
The lighting level in the lift is bright.
The lift does have Braille markings.
The lift does have tactile markings.
Lift (Platform 16-17)
The lift is located at the rear of the lower ground level.
The floors which are accessible by this lift are LG.
The lift is 65m (71yd) from the platform 1-15 lift.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.38m x 2m (4ft 6in x 6ft 6in).
The clear door width is 100cm.
There are not separate entry and exit doors in the lift.
There is not a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are not within reach for a wheelchair user.
The controls are 88cm-106cm in height.
The lighting level in the lift is bright.
The lift does have Braille markings.
The lift does have tactile markings.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is for the sole use of disabled people.
The adapted toilet is 27m (29yd) from the main entrance.
The adapted toilet is located on the left as you enter the station.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is required for the adapted toilet.
The key is a radar key.
The key can be obtained from any member of staff.
The door opens outwards.
The door is locked by a locking handle.
The width of the adapted toilet door is 86cm (2ft 9in).
The door is heavy.
The dimensions of the adapted toilet are 200cm x 200cm (6ft 6in x 6ft 6in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 112cm (3ft 8in).
There is a dropdown rail on the transfer side.
There is not a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
It is out of reach (higher than 10cm (4in) from floor).
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is not within 120cm (3ft 11in) from floor level.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on the left.
There is a shelf within the adapted toilet.
The shelf is higher than 100cm (3ft 3in).
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 48cm (1ft 6in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 115cm (3ft 9in) high.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is placed higher than 100cm.
The toilet roll holder is 102cm (3ft 4in) high.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is poor.
The contrast between the external door and wall is poor.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located on the left as you enter the station.
Inside the venue, there is not level access to the female and male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are located within the venue.
The baby change facilities are located next to the standard toilets.
The height of the baby change table once extended is 118cm (3ft 10in).
Level Change (Standard Toilets)
There are steps to access this area/service.
The steps are located leading to the toilets.
There are 15+ steps to the area/service.
The lighting levels at the steps are medium.
The steps are clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.
Train Station
There are 17 platform(s) at this station.
The station is staffed.
There are generally 100 member(s) of staff on duty.
There is not an office to obtain help.
There is a ticket office.
The ticket office is located on the right from the main entrance.
The ticket office is 8m (26ft 2in) from the main entrance.
The train companies operating from within this station are Virgin, National Express, Scotrail.
There is a taxi rank.
The taxi rank is located opposite the main entrance.
The taxi rank is 6m (19ft 8in) from the main entrance.
Shops and services within the station include Caffe Ritazza, WH Smith, The Arrol, Tie Rack, Boots, Thorntons, Upper Crust, West Cornwall Pasty Co, Starbucks, Accessorize, Central Bar, Marks and Spencer.
All key concourse shops and services have level access.
Announcements on platforms are both audio and visual.
Adapted toilets are not located on the platform(s).
Adapted toilets are located on the main station concourse.
There is a wheelchair available to borrow.
To borrow a wheelchair please ask at ticket office.
Platform
This information is for platform(s) 1-17.
The platform(s) which has/have level access is/are 1-15.
The platform(s) which can be accessed by either level access/ramps/lifts/stairclimber from inside the station is/are 16-17.
Adapted toilets are 27m (29yd) from the main entrance.
Additional Information
Staff do receive disability awareness training.
Documents can be requested in Braille.
Documents can be requested in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
Staff are Text Relay aware.
Children are welcomed at the venue.
