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Disabled Access Guide for Forge Close Surgery
Forge Close
Hayes
Kent
BR2 7LL
Tel: 020 8462 1601
Web: http://www.forgeclose.gpsurgery.net
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Opening Times
| Day | Opening Times |
|---|---|
| Monday | 08:00 - 18:30 |
| Tuesday | 08:00 - 18:30 |
| Wednesday | 08:00 - 18:30 |
| Thursday | 08:00 - 18:30 |
| Friday | 08:00 - 18:30 |
| Saturday | Closed |
| Sunday | Closed |
Location
The venue is situated within the centre of the area.
This venue is situated in Hayes.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Hayes.
There is a bus stop within 150m (164yds) of the venue.
Parking
This venue does not have its own car park.
There is not a car park for public use within 200m (approx).
On street marked Blue Badge bays are not available.
Clearly signed and/or standard on street marked bays are not available.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the building.
There is not level access to the service.
The main doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 150cm (4ft 11in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
Reception
The desk is 5m (16ft 4in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk does not have a lowered section.
The desk is generally staffed.
Lighting levels are bright.
There is not a hearing assistance system.
There is not a touchscreen.
There is not a prescription box.
There is not a bell to attract attention.
There is sufficient space to write or sign documents on the counter.
Inside Access
There is level access once inside the venue.
There is not a hearing assistance system.
This venue does not play background music.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
The type of flooring in walkways and corridors is carpet.
Waiting Room / Area
There is a waiting room / area.
The waiting room / area is 3m (9ft 10in) from the main entrance.
There is level access into the waiting room / area.
There are not doors into the waiting room / area.
The type of flooring is carpet.
There is room for a wheelchair user to manoeuvre.
No chairs are permanently fixed.
No tables are permanently fixed.
All chairs have armrests.
Announcements are in person.
Lighting levels are bright.
There is no television.
There is space for an assistance dog to rest.
There are no vending machines.
There is no children's play area.
Consultation / Treatment Room
There are 4 consultation / treatment rooms available.
The room surveyed was Nurse's Room.
The consultation / treatment room is 13m (14yd) from the main entrance.
There is level access to the consultation / treatment room.
There are doors into the consultation / treatment room.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 79cm (2ft 7in) wide.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
There is a bed/couch.
The bed/couch is adjustable.
There is a chair.
The chair is not adjustable.
No chairs have armrests.
All chairs are permanently fixed.
No tables are permanently fixed.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The adapted toilet is 1m (3ft 3in) from the main entrance.
The adapted toilet is located on the right immediately after the main entrance.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens inwards.
The door is locked by a sliding bolt.
The width of the adapted toilet door is 77cm (2ft 6in).
The door is light.
The dimensions of the adapted toilet are 180cm x 192cm (5ft 10in x 6ft 3in).
Floor manoeuvring space is not clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 116cm (3ft 9in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
No emergency alarm is fitted in the cubicle.
Disposal facilities are not available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is a shelf within the adapted toilet.
The shelf is not higher than 100cm (3ft 3in).
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 47cm (1ft 6in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 105cm (3ft 5in) high.
There is not a toilet roll holder.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is fair.
Lighting levels are medium.
Baby Change Facilities
Baby change facilities are located within the venue.
The baby change facilities are located in the adapted toilet.
The height of the baby change table once extended is 90cm (2ft 11in).
Inside the venue, there is level access to the baby change facility.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Male Toilets
The male toilets are located on the left of the adapted toilet.
The male toilets are 2m (6ft 6in) from the main entrance.
Inside the venue, there is level access to the male toilet.
Lighting levels are bright.
Additional Information
Staff do receive disability awareness training.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
Staff are not Text Relay aware.
