Disabled Access Guide for The Ferndale House Dental Practice

The venue is situated outside the centre of the town.

This venue is situated in Bromley.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Shortlands.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is free for all users.

The car park is at the front of the venue.

The car park type is open air/surface.

There are 0 designated parking bay(s) within the car park.

The car park surface is tarmac.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

This information is for the entrance located at the front of the venue.

There is not level access to the service.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 92cm (3ft ) wide.

There are steps to access this area/service.

The steps are located in front of the entrance.

There are 5 steps to the area/service.

The steps are not clearly marked.

The steps are deep.

The steps do have handrails.

The handrails are on both sides.

The desk is 3m (9ft 10in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

The desk has a lowered section.

The desk is generally staffed.

Lighting levels are bright.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

There is not level access once inside the venue.

There is not a hearing assistance system.

This venue does play background music.

Music is played in some parts of the venue.

The lighting levels are bright.

The type of flooring in walkways and corridors is carpet.

There is a waiting room / area.

The waiting room / area is 3m (9ft 10in) from the main entrance.

There is level access into the waiting room / area.

There are doors into the waiting room / area.

The door opening is 76cm (2ft 5in) wide.

The type of flooring is carpet.

No chairs are permanently fixed.

No tables are permanently fixed.

No chairs have armrests.

Announcements are in person.

Lighting levels are bright.

The room does not have background music playing.

There is no television.

There is space for an assistance dog to rest.

There are no vending machines.

There is a children's play area.

The floors which are accessible by stairs are LG-G-1.

There are 15+ steps between floors.

The lighting level is medium.

The steps are not clearly marked.

The steps are deep.

The steps do have handrails.

The steps have a handrail on the left side going up.

There is a landing.

The services on the floors which are not accessible are additional consultation rooms.

There are 5 consultation / treatment rooms available.

The room surveyed was a lower ground level consultation room.

The consultation / treatment room is 11m (12yd) from the main entrance.

There is not level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 78cm (2ft 6in) wide.

The type of flooring is vinyl.

There is a chair.

The chair is adjustable.

All chairs have armrests.

All chairs are permanently fixed.

All tables are permanently fixed.

A hoist is not available.

Lighting levels are bright.

The room does have background music playing.

There are no adapted toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Unisex Toilets

The unisex toilet is located beyond reception.

The unisex toilets are 6m (19ft 8in) from the main entrance.

Inside the venue, there is level access to the unisex toilet.

Lighting levels are medium.

Baby Change Facilities

Baby change facilities are not located within the venue.

Staff do receive disability awareness training.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

Staff are not Text Relay aware.

Plastic cups are available.

Drinking straws are not available on request.