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Disabled Access Guide for Feltham Station
Hounslow Road
High Street
Feltham
Middlesex
TW13 4BY
Tel: 0845 6000 650
Email: customerrelations@swtrains.co.uk
Web: http://www.southwesttrains.co.uk
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Location
The venue is situated within the centre of the town.
This venue is situated in Feltham.
The venue is not on a road with a steep gradient.
There is a bus stop within 150m (164yds) of the venue.
Parking (Platform 1)
This venue does not have its own car park.
There is a car park for public use within 200m (approx).
The car park is located across the road.
There is a designated drop off point.
The drop off point is located in front of the entrance.
There is a dropped kerb from the drop off point.
There is tactile paving on the dropped kerb.
Parking (Plaftorm 2)
This venue does have its own car park.
Parking is not free for all users.
Parking is not free for Blue Badge holders.
The car park is located by Platform 2.
The car park type is open air/surface.
There are 2 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.09m x 4.2m (10ft 1in x 13ft 9in).
The nearest designated bay is 17m (18yd) from the Platform 2 entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are dropped kerbs.
The car park surface is tarmac.
There is a dropped kerb/non stepped access from the car park to the venue.
The dropped kerb does not have tactile paving.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Outside Access (Platform 1 Entrance)
This information is for the entrance located on Platform 1.
There is level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 135cm (4ft 5in) wide.
There is a second set of doors.
The doors open automatically.
The doors are double width.
The door opening is 97cm (3ft 2in) wide.
The second set of doors are located beyond the ticket barriers.
There is an accessible ticket barrier which is 100cm wide.
Outside Access (Platform 2 Entrance)
This information is for the entrance located on Platform 2.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 175cm (5ft 8in) wide.
There is a second set of doors.
The doors open (no doors).
The second set of doors are located beyond the ticket barriers.
There is an accessible ticket barrier which is 100cm wide.
Level Change (Platform 2 Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading up to the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
There are steps to access this area/service.
The steps are located leading up to the entrance.
There are 2 steps to the area/service.
The steps are clearly marked.
The steps are shallow.
The steps do have handrails.
The handrails are on the left going up.
The ramp overcomes the steps.
Reception (Ticket Office)
The reception desk is 7m (22ft 11in) from the Platform 1 entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk has a lowered section.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
| Day | Opening Times |
|---|---|
| Monday | 05:55 - 21:40 |
| Tuesday | 05:55 - 21:40 |
| Wednesday | 05:55 - 21:40 |
| Thursday | 05:55 - 21:40 |
| Friday | 05:55 - 21:40 |
| Saturday | 06:25 - 21:40 |
| Sunday | 07:10 - 21:40 |
Inside Access
There is level access to the service.
This venue does not play background music.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
Customers cannot charge scooters or wheelchairs at the venue.
Lift (Platform 1)
There is a lift for public use.
The lift is located on Platform 1.
The lift is a standard lift.
The floors which are accessible by this lift are G-Bridge.
The lift is 35m (38yd) from the Platform 1 entrance.
Staff do need to be notified for use of the lift.
The dimensions of the lift are 1.59m x 1.78m (5ft 2in x 5ft 10in).
The clear door width is 108cm.
There are not separate entry and exit doors in the lift.
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does not have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is medium.
The lift does not have Braille markings.
The lift does have tactile markings.
Lift (Plaftorm 2)
There is a lift for public use.
The lift is located on Platform 2.
The lift is a standard lift.
The floors which are accessible by this lift are G-Bridge.
The lift is 35m (38yd) from the Platform 2 entrance.
The dimensions of the lift are 1.59m x 1.78m (5ft 2in x 5ft 10in).
The clear door width is 108cm.
There are not separate entry and exit doors in the lift.
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does not have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is medium.
The lift does not have Braille markings.
The lift does have tactile markings.
Train Station
There are 2 platform(s) at this station.
The station is staffed.
There is not an office to obtain help.
There is a ticket office.
The ticket office is located on Platform 1.
The ticket office is 5m (16ft 4in) from the Platform 1 entrance.
The train companies operating from within this station are South West Trains.
Shops and services within the station include Puccinos, Grab a Bite and a newsagents.
All key concourse shops and services have level access.
Announcements on platforms are both audio and visual.
Wider ticket barriers are available to access platforms.
Platforms which have tactile markings at the platform edge are 1-2.
Adapted toilets are located on the main station concourse.
Platform
This information is for platform(s) 1-2.
The platform(s) which has/have level access is/are 1.
The platform(s) accessed by ramp / slope is/are 2.
Adapted toilets are 15m (16yd) from the Platform 1 entrance.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 15m (16yd) from the Platform 1 entrance.
The accessible toilet is located to the right of the entrance.
There is level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is required for the accessible toilet.
The key is a radar key.
The key can be obtained from a member of staff.
The door opens inwards.
The door is locked by a twist lock.
The width of the accessible toilet door is 90cm (2ft 11in).
The door is light.
The dimensions of the accessible toilet are 172cm x 236cm (5ft 7in x 7ft 8in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 103cm (3ft 4in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
It is not a push button style of alarm.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 46cm (1ft 6in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is placed higher than 74cm.
The sink is 76cm (2ft 5in) high.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is poor.
The contrast between the drop down rails and wall is poor.
The contrast between the walls and floor is good.
Lighting levels are bright.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located to the right of the entrance.
The female and male toilets are 17m (18yd) from the Platform 1 entrance.
Inside the venue, there is level access to the female and male toilet.
Lighting levels are bright.
Additional Information
Staff do receive disability awareness / equality training.
Documents can be requested in Braille.
Documents can be requested in large print.
A member of staff trained in BSL skills is not generally on duty.
Staff are not Text Relay aware.
