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Disabled Access Guide for Elstree Way Clinic
Elstree Way
Borehamwood
Hertfordshire
WD6 1JT
Tel: 020 8359 8500
Fax: 020 8953 8273
Web: http://www.wherts-pct.nhs.uk
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Opening Times
| Day | Opening Times |
|---|---|
| Monday | 09:00 - 12:30 |
| Monday | 13:00 - 17:00 |
| Tuesday | 09:00 - 12:30 |
| Tuesday | 13:00 - 17:00 |
| Tuesday | 18:30 - 20:30 |
| Wednesday | 09:00 - 12:30 |
| Wednesday | 13:00 - 17:00 |
| Thursday | 09:00 - 12:30 |
| Thursday | 13:00 - 17:00 |
| Friday | 09:00 - 12:30 |
| Friday | 13:00 - 17:00 |
| Saturday | 10:00 - 12:00 |
| Sunday | Closed |
Location
The venue is situated outside the centre of the town.
This venue is situated in Borehamwood.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Borehamwood and Elstree.
There is a bus stop within 150m (164yds) of the venue.
Parking
This venue does not have its own car park.
There is a car park for public use within 200m (approx).
The name of the car park is Civic Offices Car Park.
The car park is located behind the clinic.
On street marked Blue Badge bays are not available.
Clearly signed and/or standard on street marked bays are not available.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the building.
There is not level access to the service.
The main doors open automatically.
The doors are single width.
The door opening is 85cm (2ft 9in) wide.
Level Change (Main Entrance)
There are steps to access this area/service.
The steps are located in front of the entrance.
There are 1 steps to the area/service.
The lighting levels at the steps are bright.
The steps are not clearly marked.
The steps are shallow.
Reception
The desk is 6m (19ft 8in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is low.
The desk does not have a lowered section.
The desk is generally staffed.
Lighting levels are bright.
There is not a hearing assistance system.
There is not a touchscreen.
There is not a prescription box.
There is not a bell to attract attention.
There is sufficient space to write or sign documents on the counter.
Inside Access
There is level access once inside the venue.
This venue does play background music.
Music is played in some parts of the venue.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
Customers cannot charge scooters or wheelchairs at the venue.
The type of flooring in walkways and corridors is carpet.
Waiting Room / Area
There is a waiting room / area.
The waiting room / area is 3m (9ft 10in) from the main entrance.
There is level access into the waiting room / area.
The type of flooring is carpet.
There is room for a wheelchair user to manoeuvre.
No chairs are permanently fixed.
No tables are permanently fixed.
All chairs have armrests.
Announcements are in person.
Information is available in large print.
Information in other languages and formats is not available on request.
Lighting levels are bright.
The room does have background music playing.
There is space for an assistance dog to rest.
Consultation / Treatment Room
There are 3 consultation / treatment rooms available.
The room surveyed was Chiropody.
There is level access to the consultation / treatment room.
There are doors into the consultation / treatment room.
The main doors open away from you (push).
The doors are single width.
The doors are light.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
There is a bed/couch.
The bed/couch is adjustable.
There is a chair.
The chair is adjustable.
All chairs have armrests.
No chairs are permanently fixed.
No tables are permanently fixed.
Lighting levels are bright.
The room does not have background music playing.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The adapted toilet is 10m (11yd) from the main entrance.
The adapted toilet is located to the left of reception.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens inwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 84cm (2ft 9in).
The door is light.
The dimensions of the adapted toilet are 140cm x 250cm (4ft 7in x 8ft 2in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 70cm (2ft 3in).
There is no dropdown rail.
There is not a flush on the transfer side.
The tap type is twist/turn.
There is not a mixer tap.
There is not a functional emergency alarm available.
It is out of reach (higher than 10cm (4in) from floor).
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is not within 120cm (3ft 11in) from floor level.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on the right.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are not placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 44cm (1ft 5in).
There is not a hand dryer.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is not a sink.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is poor.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
Baby change facilities are located within the venue.
The baby change facilities are located in the adapted toilet.
The height of the baby change table once extended is 100cm (3ft 3in).
Inside the venue, there is level access to the baby change facility.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Unisex Toilets
The unisex toilet is located next to reception.
The unisex toilets are 9m (29ft 6in) from the main entrance.
Inside the venue, there is level access to the unisex toilet.
Lighting levels are medium.
Additional Information
Staff do receive disability awareness training.
Documents are not available in Braille.
Documents are available in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
Staff are Text Relay aware.
