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Disabled Access Guide for Elmers End Station
Elmers End Road
Beckenham
Kent
BR3 4EJ
Tel: 0845 000 2222
Fax: 0845 678 6976
Textphone: 0800 783 4548
Web: http://www.southeasternrailway.co.uk
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Location
The venue is situated within the centre of the area.
This venue is situated in Elmers End.
The venue is not on a road with a steep gradient.
There is a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is not free for all users.
Parking is free for Blue Badge holders.
The car park is at the front of the venue.
The car park type is open air/surface.
There are 2 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 4m x 5.6m (13ft 1in x 18ft 4in).
The nearest designated bay is 28m (30yd) from the main entrance.
The furthest designated bay is 32m (35yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are dropped kerbs.
The car park surface is tarmac.
There is a dropped kerb/non stepped access from the car park to the venue.
The dropped kerb does have tactile paving.
The patron does not have to cross a road.
The car park does have a height restriction barrier.
The maximum height is 2.05m (6ft 8in).
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the side of the building.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 146cm (4ft 9in) wide.
The automatic doors open towards you.
Level Change (Main Entrance)
There are steps to access this area/service.
The steps are located in front of the doors.
There are 1 steps to the area/service.
The steps are not clearly marked.
The steps are shallow.
Reception (Ticket Office)
The reception desk is 7m (22ft 11in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk does not have a lowered section.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
| Day | Opening Times |
|---|---|
| Monday | 06:10 - 19:30 |
| Tuesday | 06:10 - 19:30 |
| Wednesday | 06:10 - 19:30 |
| Thursday | 06:10 - 19:30 |
| Friday | 06:10 - 19:30 |
| Saturday | 06:10 - 19:30 |
| Sunday | Closed |
Inside Access
This venue does not play background music.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
Train Station
There are 3 platform(s) at this station.
The station is staffed.
There are generally 1 member(s) of staff on duty.
There is an office to obtain help.
This office is located next to the ticket office in the waiting area.
The office to obtain help is 7m (22ft 11in) from the main entrance.
There is a ticket office.
The ticket office is 7m (22ft 11in) from the main entrance.
The train companies operating from within this station are Southeastern Railway.
There is not a taxi rank.
Announcements on platforms are both audio and visual.
Platforms which have tactile markings at the platform edge are 3.
There is not a wheelchair available to borrow.
Plarform 1 is for the Tram Line.
Platform
This information is for platform(s) 1-3.
The platform(s) which has/have level access is/are 1.
The platform(s) accessed by steps only is/are 2-3.
Level Change (Foot Bridge)
There are steps to access this area/service.
The steps are located on all platforms.
There are 15+ steps to the area/service.
The steps are clearly marked.
The steps are deep.
The steps do have handrails.
The handrails are on both sides.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is Braille signage on or near the toilet door.
There is tactile signage on or near the toilet door.
There is pictorial signage on or near the toilet door.
The accessible toilet is 24m (26yd) from the main entrance.
The accessible toilet is located on Platform 2.
There is level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the accessible toilet door is 84cm (2ft 9in).
The door is light.
The dimensions of the accessible toilet are 500cm x 250cm (16ft 4in x 8ft 2in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 200cm (6ft 6in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
It is not a push button style of alarm.
Disposal facilities are not available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are not placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 47cm (1ft 6in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is not placed higher than 100cm.
There is a toilet roll holder.
The toilet roll holder is placed higher than 100cm.
The toilet roll holder is 103cm (3ft 4in) high.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is placed higher than 74cm.
The sink is 75cm (2ft 5in) high.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is fair.
The contrast between the external door and wall is fair.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Male Toilets
The male toilets are located on Platform 2.
The male toilets are 30m (33yd) from the main entrance.
Inside the venue, there is level access to the male toilet.
Lighting levels are bright.
The adapted toilet is also used as a standard female toilet.
Additional Information
Staff do receive disability awareness / equality training.
Documents can be requested in Braille.
Documents can be requested in large print.
A member of staff trained in BSL skills is not generally on duty.
Staff are Text Relay aware.
