Disabled Access Guide for Eden Park Surgery

The venue is situated outside the centre of the town.

This venue is situated in Beckenham.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Elmers End.

There is a bus stop within 150m (164yds) of the venue.

This venue does not have its own car park.

There is a car park for public use within 200m (approx).

The name of the car park is Dunbar Avenue Car Park.

The car park is located on Dunbar Avenue.

On street marked Blue Badge bays are not available.

Clearly signed and/or standard on street marked bays are available.

The dimensions of the standard marked parking bays are 1.85m x 4.6m (6ft x 15ft 1in).

Standard marked parking bays are located on Dunbar Avenue.

There is not a designated drop off point.

Disabled patients are welcome to park for free outside the venue with prior arrangement.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 112cm (3ft 8in) wide.

There is a second set of doors.

The doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 95cm (3ft 1in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope bypasses the steps.

The ramp or slope is located in front of the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

The width of the ramp or slope is 92cm (3ft ).

There are steps to access this area/service.

The steps are located in front of the entrance.

There are 2 steps to the area/service.

The steps are deep.

The steps do have handrails.

The handrails are on the left going up.

The desk is 6m (19ft 8in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is high.

The desk does not have a lowered section.

The desk is generally staffed.

Lighting levels are bright.

There is not a hearing assistance system.

There is not a touchscreen.

There is not a prescription box.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

There is level access once inside the venue.

There is not a hearing assistance system.

This venue does play background music.

Music is played in some parts of the venue.

The lighting levels are bright.

Motorised scooters are allowed in public parts of the venue.

The type of flooring in walkways and corridors is carpet.

There is a waiting room / area.

The waiting room / area is 2m (6ft 6in) from the main entrance.

There is level access into the waiting room / area.

The type of flooring is carpet.

There is room for a wheelchair user to manoeuvre.

No chairs are permanently fixed.

Some chairs have armrests.

Announcements are in person.

Lighting levels are medium.

The room does have background music playing.

There is space for an assistance dog to rest.

There are 7 consultation / treatment rooms available.

The room surveyed was 1.

The consultation / treatment room is 1m (3ft 3in) from the main entrance.

There is level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 79cm (2ft 7in) wide.

The type of flooring is carpet.

There is room for a wheelchair user to manoeuvre.

There is a chair.

The chair is adjustable.

All chairs have armrests.

No chairs are permanently fixed.

Lighting levels are bright.

The room does not have background music playing.

The floors which are accessible by stairs are 1-2-3-4.

There are 15+ steps between floors.

The lighting level is medium.

The steps are not clearly marked.

The steps are medium height.

The steps do have handrails.

The steps have a handrail on both sides.

There is a landing.

The services on the floors which are not accessible are additional consultation rooms.

The majority of the consultation rooms are located on the ground floor.

There are no adapted toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Unisex Toilets

The unisex toilet is located on the left as you face reception.

The unisex toilets are 5m (16ft 4in) from the main entrance.

Inside the venue, there is level access to the unisex toilet.

Lighting levels are medium.

Baby Change Facilities

Baby change facilities are located within the venue.

The baby change facilities are located in the standard toilet.

The height of the baby change table once extended is 92cm (3ft ).

Inside the venue, there is level access to the baby change facility.

Staff do receive disability awareness training.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

Staff are Text Relay aware.