Disabled Access Guide for Dollond & Aitchison

The venue is situated within the centre of the area.

This venue is situated in Hayes.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Hayes.

There is a bus stop within 150m (164yds) of the venue.

This venue does not have its own car park.

The car park is located on Station Approach.

On street marked Blue Badge bays are available.

The dimensions of the on street marked Blue Badge parking bays are 2.3m x 4.8m (7ft 6in x 15ft 8in).

On street Blue Badge parking is located along Station Approach.

Clearly signed and/or standard on street marked bays are available.

The dimensions of the standard marked parking bays are 2.3m x 4.8m (7ft 6in x 15ft 8in).

Standard marked parking bays are located along Station Approach.

There is not a designated drop off point.

This information is for the entrance located at the front of the building.

There is level access to the service.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 90cm (2ft 11in) wide.

The desk is 4m (13ft 1in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

The desk does not have a lowered section.

The desk is generally staffed.

Lighting levels are bright.

There is not a hearing assistance system.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

There is level access once inside the venue.

There is not a hearing assistance system.

This venue does not play background music.

The lighting levels are bright.

Motorised scooters are allowed in public parts of the venue.

The type of flooring in walkways and corridors is carpet.

There are 1 consultation / treatment rooms available.

The consultation / treatment room is 5m (16ft 4in) from the main entrance.

There is level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 86cm (2ft 9in) wide.

The type of flooring is carpet.

There is room for a wheelchair user to manoeuvre.

There is a chair.

The chair is adjustable.

All chairs have armrests.

All chairs are permanently fixed.

Some tables are permanently fixed.

Lighting levels are adjustable.

There are no adapted toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are not available.

Staff do not receive disability awareness training.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

Staff are not Text Relay aware.